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Added 7 mins ago
GV
Lead Customer Project Support Engineer
GE Vernova
Markham, ON
- Full-time
…excitation, transformer, feeder, bus, line protection, and SCADA systems. Reporting to the CCS Engineering Manager or assigned Team Leader, this role supports the design and testing of…
Added 22 mins ago
KG
Manager Project Managment
KION Group
Mississauga, ON
- Full-time
Strong understanding of automation systems, controls architectures, and systems integration; solid working knowledge of industrial and enterprise software systems.
Added 22 mins ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 52 mins ago
A
Electrical Systems Integration
Aumnitech
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
In your role, you will be supported by the electrical systems manager as a Professional – Engineering – Electrical Systems Integration in a multifaceted position within the Functional…
Added 52 mins ago
A
Solutions Architect
Altis
Toronto, ON · Greater Toronto Area, Canada
- $88 to $100 CAD / hour
- Contract
Strong stakeholder communication and facilitation skills. Higher education systems, HERM, Microsoft Entra ID, and enterprise identity integration experience are assets.
Added 52 mins ago
TI
Industrial Electrician
Timbren Industries
Whitby, ON
- Full-time
As the Industrial Maintenance Electrician/Millwright, you will work under the direction of the Production Manager. You will plan and execute improvements, repairs, and preventive…
Added 52 mins ago
HP
Property and Evidence Supervisor
Hamilton Police Service
Hamilton, ON
- $105,577 to $124,202 CAD / year
- Full-time
Under the direction of the Manager, Records, Property and Evidence, the Supervisor of the Property & Evidence Branch will supervise the activities of the Clerks involved in processing,…
Added 1 hour ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Added 1 hour ago
Product Manager - AI Platform
Nesto Cloud
Canada
As the Product Manager for the AI Platform, you will help turn this early proof-of-concept into the platform that defines AI-augmented lending in Canada. You will sit at the intersection of…
Added 1 hour ago
Product Manager - AI Platform
Nesto Group(e)
Canada
As the Product Manager for the AI Platform, you will help turn this early proof-of-concept into the platform that defines AI-augmented lending in Canada. You will sit at the intersection of…
Added 1 hour ago
S
Digital Product Manager
Swoon
Toronto, ON
- $75 to $85 CAD / hour
- Contract
We are seeking a technically strong Digital Product Manager to support the development and modernization of digital banking experiences.
Added 1 hour ago
IF
Finance Application Specialist - Oracle Fusion
Intact FC
Toronto, ON · Montreal, QC
- Full-time
The Finance Application Specialist Oracle Fusion Cloud is responsible for the effective implementation, integration, and management of Oracle Fusion Cloud applications, primarily focusing…
Added 1 hour ago
Software Development Manager, Region Flexibility & Efficiency
Amazon
Toronto, ON
As a software development manager on the Region Flexibility & Efficiency (RFE) team, you will play an essential role in building the software services and experiences that allow Amazon…
Added 1 hour ago
SE
Senior Project Manager
Stellarex Energy
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Stellarex Energy is seeking an experienced, highly structured Project Manager to lead the operational execution and baseline delivery of our prototype stellarator facility in the Greater…
Added 1 hour ago
KS
Project Manager
Kumaran Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ability to manage cross-functional dependencies, including infrastructure and integration impacts
Added 1 hour ago
Senior Manager, Project Integration- MC2
Westerkirk
Woolwich, ON
The Senior Manager, Project Integration is the senior technical point of contact for an assigned modification project, inside the company and outside it. The position works alongside the…
Added 2 hours ago
M
Senior Manager, Signalling
Metrolinx
Canada
- Full-time
Our Project Delivery and Integration team is looking for Senior Manager, Signalling to join the team to lead the delivery of the Lakeshore West Resignalling and ETCS L2 project. You will…
Added 2 hours ago
A
29954-DTS-071-Project Manager
Amyantek
Winnipeg, MB
- Contract
Develop and maintain detailed project schedules ensuring integration of capital and operating streams and providing regular updates to the Manitoba manager identified for their project.
Added 3 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
During the month end close, review process and integration issues in BAAN and AX. Liaison with IT and/or Controllership to resolve prior to the period close. This requires a comprehensive…
Added 3 hours ago
CT
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
- Full-time
Can be highly technical and must be comfortable with systems as well as integration and conversion challenges.
Added 4 hours ago
HP
Project Manager
Hartree Partners
Toronto, ON
- Full-time
We are seeking an experienced IT Project Manager to support the delivery of projects across the Finance Technology portfolio. This role will lead technology initiatives supporting key…
Added 8 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 8 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
During the month end close, review process and integration issues in BAAN and AX. Liaison with IT and/or Controllership to resolve prior to the period close. This requires a comprehensive…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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