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Added 3 mins ago
IP
Supervisor
Indigo Park Canada
Halifax, NS
- Full-time
Take ownership and leadership of the overall parking operations for the Victoria General site, while abiding by the standards and norms of Indigo.
Added 3 mins ago
PH
Patient Experience Manager
PhysioPlus Health Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
PhysioPlus Health Group is hiring for a Patient Experience Manager job in Toronto, ON, and we’re looking for someone with the administrative chops and the ambition to grow into a bigger…
Added 3 mins ago
M
Office Services Representative I
Moneris
Toronto, ON
- Full-time
0 to 1 year of experience in office administration, mailroom operations, facilities support, or a related environment.
Added 3 mins ago
I
Specialist – Technical project integration
Innergex
Longueuil, QC
- Full-time
The role interfaces with Development, Engineering, Construction, Major Contracts, Utilities, and Operations to ensure constructability technical requirements are properly incorporated into…
Added 3 mins ago
M
Store Manager - Convenience
Morrisons
Harrogate, BC
- Full-time
As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one…
Added 3 mins ago
AA
Service Manager
Alberta AG Centre
Dunmore, AB
- Full-time
Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall…
Added 3 mins ago
E
Total Rewards Manager
Epiroc
Mississauga, ON
- Full-time
The Total Rewards Manager - USA/CAN is responsible for managing compensation governance, operations, compliance, and continuous improvement for the United States and Canada. This role…
Added 3 mins ago
D
Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
The Manager, Sales Development Representative, Akai Global is responsible for leading a high-performing team of SDRs focused on generating qualified pipeline and supporting revenue growth…
Added 3 mins ago
OM
Chef de projet et opérations clients
Omnicom Media
Montreal, QC
- Full-time
Assureras la liaison avec les équipes d’opérations globales et pancanadiennes ;
Added 3 mins ago
PH
Health & Safety Coordinator - Permanent - 4337
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…industry for a people-first culture and a safety program that operations takes as seriously as the HSE team…
Added 3 mins ago
B&
SOR Quality Manager
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Regional QA/QC Manager is primarily located in Scarborough, ON, requiring travel to various field locations as required. This key role will be a member of the regional leadership team…
Added 3 mins ago
BF
Technicien(enne) support matériel intégré (temporaire 6 mois)/ Embedded Material Support Technician (Temporary 6 months) (Gagetown)
Bell Flight
NB · Brunswick, NB
- Full-time
…au bureau de gestion du système d'armement militaire et aux opérations de recherche et de sauvetage, tactiques, d'appui au combat et de forces spéciales. Le CH146 fait actuellement l'objet…
Added 3 mins ago
IR
Continuous Improvement Maintenance Specialist
Ice River Sustainable Solutions
Feversham, ON
- Full-time
…engineers) to join our team. You will be working for our Head Office, operating from our Feversham facility located at 494306 Grey Road 2, Feversham, Ontario, N0C 1C0, with the opportunity…
Added 3 mins ago
AP
Maintenance Manager
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
Reporting to the Operations Manager, the Maintenance Manager is responsible for providing strategic leadership of maintenance and capital projects, resources and personnel for the Hannon…
Added 3 mins ago
PL
Business Development Manager
Premium Line Transport
Brampton, ON
- Full-time
Job Overview: We are seeking a results-driven Business Development Manager to join our team in the Greater Toronto market. This hybrid role combines consultative sales and account…
Added 3 mins ago
FH
Front Office Manager
Fairmont Hotels & Resorts
Toronto, ON
- Full-time
Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel.…
Added 3 mins ago
O
Senior Marketing Manager
Obakki
Vancouver, BC
- Full-time
The Senior Marketing Manager plays a critical leadership role at Obakki, owning the day-to-day execution of marketing across channels while managing and developing the marketing team. This…
Added 3 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 3 mins ago
G
People & Culture Administrator
Glenbow
Calgary, AB
- Full-time
…administrative support for People & Culture initiatives and operations. The People & Culture Administrator will work across a diverse museum workforce that may include professional,…
Added 4 mins ago
Specialist, Business Development
Miller Thomson
Toronto, ON
We are seeking a Specialist, Business Development to join our team in the Toronto Office!
Added 4 mins ago
C
Inside Sales Representative- Mississauga, ON
CooperCompanies
Mississauga, ON
- Full-time
Review recorded calls with the manager to identify best practices and areas of opportunity.
Added 4 mins ago
RA
Co-op, Manufacturing Engineering
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
This role is hybrid, on-site at our Cambridge, ON office and does not provide relocation (Monday, Tuesday, and Thursday in-office).
Added 4 mins ago
SC
Supervisor Central Administration
Sydney Credit Union
Sydney, NS
- Full-time
Reporting to the Senior Manager, Finance & Operations, the Central Administration Supervisor is a unionized working supervisor responsible for overseeing the day-to-day operation of the…
Added 4 mins ago
UO
Finance Analyst, Capital Financial Reporting
University of British Columbia
Vancouver, BC · UBCV | Walter C. Koerner Library (KLIB)
- $7,727.33 to $11,112 CAD / month
- Full-time
The Financial Analyst reports to the Finance Manager, CFR and supports the other staff in the Capital Financial Management & Reporting department (CFMR). This position works in…
Added 4 mins ago
T
Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
…seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

Apply About employer

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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