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Added 10 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Primary Health Care is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province's healthcare goals. Reporting to the…
Added 25 mins ago
HR
Supervisor, Collection Operations (Waste Management)
Halton Region
Oakville, ON
- Full-time
Reporting to the Manager, Collection Operations, the Supervisor, Collection Operations for leading the day-to-day delivery of solid waste collection operations programs and services. The…
Added 25 mins ago
GS
Human Resources Coordinator
Group23 Sports Medicine
Calgary, AB
- Full-time
…documentation, routine employee support, HR workflow tracking, HRIS administration, and offboarding. You will help maintain accurate records, create a consistent employee experience, and…
Added 25 mins ago
MD
Human Resources Director 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Division/Unit: DCY - Payroll / DCYF Management/Operations
Added 25 mins ago
CH
Direct Support Specialist - Portage La Prairie, MB Hiring Day November 4 , 2026
CBI Home Health
Portage la Prairie, MB
- Part-time
Under the direction of the Operations Manager, the Direct Support Specialists will be responsible for maintaining and promoting physical care, menu planning and preparation, medication…
Added 40 mins ago
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Contract SCM Projects Contracts Advisors IIII
Petroplan
Calgary, AB
- Contract
Description: Reporting to the Manager, SCM Projects, the SCM Contracts Advisor is primarily responsible for the day-to-day post-award administration of assigned project contracts. The role…
Added 40 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 40 mins ago
Analyst, Data Analytics
WestJet Group
Calgary, AB
Reporting to the Manager of Revenue Analytics, you will help build a grassroots analytics function to propel WestJet to a new level of competitiveness. You will actively participate in the…
Added 40 mins ago
Licensed Practical Nurse (PWLPR)
Connecting Care (2000) Inc.
Peace River, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 40 mins ago
Health Care Aide PWLPR
Connecting Care (2000) Inc.
Peace River, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 40 mins ago
Branch Manager
Price Industries Limited
Hamilton, ON
The Branch manager’s primary focus is overseeing the day-to-day activities of the office. As a manager, they will develop, inspire and motivate their team. The Branch Manager working in…
Added 40 mins ago
Enterprise Collections: Operational Lead - Dialer Administrator
Questrade Financial Group
Toronto, ON
The Enterprise Collections Operational Lead/ Dialer Manager is responsible for the strategy, configuration, and day-to-day optimization of outbound and inbound dialer platforms primarily…
Added 41 mins ago
DW
Administrative Coordinator
Dying With Dignity Canada
Toronto, ON
- Full-time
Reports to: Manager, People, Culture, and Operations
Added 41 mins ago
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Program Manager – Aerospace Manufacturing
Avion Technologies, Inc.
Mississauga, ON
- Full-time
A bachelor’s degree in Engineering, Manufacturing, Business Administration, Operations Management, Project Management, or a related field.
Added 41 mins ago
PR
Accounting Manager
Purves Redmond Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and proactive Accounting Manager to join our Finance team. The Accounting Manager will support all aspects of accounting, financial reporting and regulatory…
Added 55 mins ago
CF
Junior National Account Manager - Service Sales
Classic Fire + Life Safety
Toronto, ON
- Full-time
…response, and competitive value. As a Junior National Account Manager - Service Sales, your role is pivotal to our team. Your primary responsibility will be to actively pursue fire and life…
Added 55 mins ago
HÀ
Country Manager – Canada
HR à la carte
Mississauga, ON
- Full-time
The Country Manager - Canada is responsible for the overall leadership, strategic direction, financial performance, and operational management of Beltservice's Canadian business. This role…
Added 55 mins ago
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Personal Banking Associate Trainee
TD
Oshawa, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 55 mins ago
CT
Security Coordinator
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Reporting to the Corporate Security, Physical Security Operations Manager, the incumbent will support Loss Prevention operations administration duties. This position is responsible for card…
Added 1 hour ago
R
Senior Financial Analyst
Roofmart
Brampton, ON · Roofmart Brampton Office
- Full-time
As a Business Partner to our Operations teams, the Senior Financial Analyst (“SFA”) is critical in delivering accurate, timely and relevant financial information to assist the business in…
Added 1 hour ago
TN
Senior Medical Office Administrator / Office Manager
The Natural Way Health Clinic
Waterloo, ON
- Full-time
We are seeking an experienced, organized and patient-focused Senior Medical Office Manager/Administrator to take ownership of the clinic's daily administrative operations, ensuring a…
Added 1 hour ago
C
Senior Project Manager
Cosmo5
Montreal, QC
- Full-time
Collaborer avec les équipes locales et le réseau Cosmo5 pour partager les bonnes pratiques et améliorer l’efficacité des opérations.
Added 1 hour ago
P
Contract SCM Projects Contracts Advisors III
Petroplan
Calgary, AB
- Contract
Description: Reporting to the Manager, SCM Projects, the SCM Contracts Advisor is primarily responsible for the day-to-day post-award administration of assigned project contracts. The role…
Added 1 hour ago
RC
Manager, KIMS
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Reporting to the Associate Director, International Programs and Operations, the Manager, KIMS Program provides operational leadership and implementation of strategic priorities established…
Added 1 hour ago
In Store Bakery - Baker PT OVERNIGHTS
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Burlington, ON
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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