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Added 1 min ago
CI
HR Operations Advisor
Calian in Space & Technology
Kingston, ON
- Full-time
We are looking for an HR Operations Advisor to serve as a trusted partner and subject matter expert supporting employees, managers, and HR stakeholders across global operational and…
Added 1 min ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 min ago
IG
Capital Markets Settlements Analyst
Insight Global
Toronto, ON
- $30 to $35 CAD / hour
- Contract
Insight Global is looking for a Capital Markets Settlements Analyst to support a leading financial institution's Capital Markets operations team in Toronto.
Added 15 mins ago
O
Data Operations Analyst (10-Month Contract)
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Data Operations Analyst supports accurate, complete, and timely investment data across market reference data, pricing, benchmarks, security master, and related domains. The role…
Added 15 mins ago
C
Human Resources Information System Analyst (Dayforce)
Confidential
Toronto, ON
- Contract
Experience supporting HR operations in a unionized environment is preferred.
Added 15 mins ago
MC
Senior Business Analyst -Vehicle Asset Management
MatchBox Consulting Group
New Westminster, BC
- Contract
MatchBox is urgently seeking a Senior Business Analyst with experience in fleet management for 12 -month contract for our New Westminster based public sector client. This is a hybrid role 2…
Added 15 mins ago
A
SAP FICO Functional Analyst
Aptonet
Terrebonne, QC
- $100,000 to $110,000 CAD / year
- Full-time
The SAP Finance Functional Analyst is responsible for supporting day-to-day operations and participating in projects from design through implementation for systems supporting Finance…
Added 46 mins ago
IG
Technical Business Analyst
Insight Global
Toronto, ON
- Contract
5+ years Business Analyst experience in financial services technology
Added 46 mins ago
R&
Business Analyst - IT IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 46 mins ago
E
Payment Operations Analyst
EPITEC
Montreal, QC
- Contract
Epitec is seeking a Payment Operations Analyst with banking, payments, or cash management experience to support USD and CAD clearing operations in Montreal.
Added 46 mins ago
AI
Senior Functional Analyst - Wealth Management
Avanciers Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
The client is modernizing its wealth management operations and is looking for a senior functional analyst positioned between the business experts who hold knowledge of current systems and…
Added 1 hour ago
Senior Analyst - Individual Insurance Actuarial Inforce and Policy Tax
Equitable
Waterloo, ON
Develop, maintain, and enhance tools that support actuarial inforce business operations and policyholder tax processes
Added 1 hour ago
SS
Operations Analyst
Soho Square Solutions
Montreal, QC
- Contract
…Management by ensuring full transparency of limits, funding and operations…
Added 2 hours ago
E
Clearing & Payment middle office
eTeam
Montreal, QC
- Contract
Title: Operations Analyst/Clearing & Payment middle office
Added 2 hours ago
C
Job Cost Accountant
Clearway
Toronto, ON · Greater Toronto Area, Ontario
- Full-time
Reporting to the Controller, the Job Cost Analyst is responsible for supporting the financial management of construction projects by ensuring accurate job costing, project reporting,…
Added 2 hours ago
TT
Tech Ops Analyst II - Telecom Expense Management
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $67,740 to $94,836 CAD / year
- Full-time
We’re looking for a Tech Ops Analyst II - Telecom Expense Management to join our Global Telecom Expense Management (TEM) team, where you’ll play a key role in optimizing telecom services,…
Added 2 hours ago
CG
Job Cost Accountant
Clearway Group of Companies
Vaughan, ON
- Full-time
Reporting to the Controller, the Job Cost Analyst is responsible for supporting the financial management of construction projects by ensuring accurate job costing, project reporting,…
Added 3 hours ago
SENIOR FINANCIAL ANALYST
Bayshore
Mississauga, ON
Senior Financial Analyst is responsible for developing and managing the planning, reporting and analytical tools and processes necessary to successfully support business leaders. This…
Added 3 hours ago
FI
Risk Analyst - Proficient
FP Inc.
Toronto, ON
- $40 to $53 CAD / hour
- Contract
Support day-to-day operations to enable supplier governance and oversight activities throughout the third-party lifecycle using various tools and applications to support adherence to…
Added 3 hours ago
R&
Data Analyst III
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 4 hours ago
D
Wealth Operations Analyst – Securities Transfers
Dexian
Toronto, ON
- $27 to $28 CAD / hour
- Contract
Job Title: Wealth Operations Analyst – Securities Transfers
Added 4 hours ago
GT
Financial Analyst - Modeling, Reporting, P&L
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Seeking an Intermediate Financial Analyst to support Finance Operations reporting and analysis activities. The successful candidate will be responsible for financial modeling, management…
Added 4 hours ago
B
Associate, Credit Alternatives, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
Analyst (Associate), Credit Alternatives, Global Asset Management
Added 5 hours ago
GA
Inventory Control Analyst (18 Month Contract)
Give and Go Prepared Foods
Woodbridge, ON
- $48,000 to $61,000 CAD / year
- Contract
Work closely with Buyers/Replenishers, Accounting and Operations team members to ensure accurate inventory records are maintained
Added 5 hours ago
Inventory Control Analyst (18 Month Contract)
Give and Go Prepared Foods
Vaughan, ON
Work closely with Buyers/Replenishers, Accounting and Operations team members to ensure accurate inventory records are maintained

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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