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Added 4 mins ago
NN
Team Leader - Mayfair
Nestlé Nespresso SA
Victoria, BC
- Full-time
We are looking for a Full Time Team Leader to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand while…
Added 4 mins ago
E
Scientifique des données sénior
EXFO
Quebec, QC
- Full-time
…execution, this role serves as a technical reference and influential leader within the data practice, elevating analytical standards, mentoring junior analysts, establishing modeling best…
Added 4 mins ago
BF
Leader de site Qualité/ Quality Site Lead
Bell Flight
Mirabel, QC
- Full-time
…et en mettant en œuvre les actions nécessaires. Agir comme leader sur le site de Mirabel afin de favoriser l’autonomisation et l'amélioration…
Added 4 mins ago
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Client Director
Arctiq
Montreal, QC
- Full-time
Comfortable working in a fast-paced, dynamic environment and adapting to changing priorities.
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Actuarial Specialist (Associate) – Retirement & Health Benefits
Marsh
Montreal, QC
- Full-time
This role will be based in Montreal. This is a hybrid role that has a requirement of working at least three days a week in the office.
Added 4 mins ago
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Property Services Coordinator
BGIS
Vancouver, BC
- Full-time
Contributes to a strong, healthy and safe work environment by promoting a positive H&S culture. Attends safety meetings.
Added 4 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 4 mins ago
SS
Senior ETL developer with Snowflake
Syncredible Solutions
Calgary, AB
- Contract
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
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Webber - Road Technician - Infrastructure Management
Ferrovial
Kingston, ON · CAN - Webber - Infra - Kingston
- Full-time
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
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Sheet Metal Assembly
Price Industries Limited
Vaughan, ON
…manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following…
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Project Coordinator, Northern Corridors Bloor Lansdowne
Metrolinx
Toronto, ON
- Full-time
Will be working in a fast-paced schedule construction environment and will need to be able to problem solve and work collaboratively with others to resolve issues and facilitate the…
Added 4 mins ago
Payroll & Benefits Coordinator
Calgary Drop-In Centre (the DI)
Calgary, AB
Experience working in a multi-site, healthcare, social services, or 24/7 operational environment is considered an asset.
Added 4 mins ago
Service Technician (TGC Edm)
The Gear Centre Group
Edmonton, AB
The Gear Centre Group is a leader in the remanufacturing, supply, and installation of drivetrain components used in commercial trucks, heavy equipment, and mobile machinery across Canada.…
Added 4 mins ago
Home Care Attendant
Musqueam Indian Band
Vancouver, BC
Assists the client to maintain a healthy environment in the home, i.e. cleanliness and safety, where required
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Associate Planner
6ae5ebb4-0551-4c26-b32f-4b077f26cef7
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
Added 4 mins ago
T
Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 4 mins ago
MH
Maintenance Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
1-2 years of experience working in a maintenance role, previous hotel experience considered an asset
Added 19 mins ago
PT
310T Apprentice / 310T Technician
Platinum Trailers
St. Marys, ON
- $22 to $48 CAD / hour
- Full-time
All-Equip Repair & Service/Platinum Trailers is a growing family-run business that provides a positive work environment and the opportunity to expand your experience and knowledge within…
Added 19 mins ago
CH
Registered Nurse - Operating Room (Casual)
Clearpoint Health Network
Saskatoon, SK
- $41.76 to $55.28 CAD / hour
- Part-time
…surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations, and workers’…
Added 19 mins ago
FG
MANGO - Assistant Store Manager - Markville
Fox Group Canada Inc.
ON · Markham, Ontario
- Full-time
…Israel, Europe, and Canada - is excited to announce that we are working towards being the number one leading group in the retail industry in Canada! In Canada, we currently operation Mango,…
Added 19 mins ago
BO
Senior Program Leader
BGC Okanagan
Vernon, BC
- Part-time
BGC Okanagan is seeking a part-time Senior Program Leader to join our After School Program at the Ellison Elementary Club in Vernon, BC. In this leadership role, you will oversee the…
Added 19 mins ago
C
Associate Site Director (Onsite)
CNX
Chatham-Kent, ON · CAN Chatham
- Full-time
Maintain a positive working environment and promote company culture initiatives
Added 19 mins ago
CI
Sr. Director Global Commercial - Defense
CoorsTek, Inc.
Ottawa, ON · DEW Engineering Ottawa
- Full-time
…attractive salary with comprehensive benefit package and an environment that promotes personal and professional…
Added 19 mins ago
NC
Part Time Professor, Greenhouse
Niagara College
Niagara-on-the-Lake, ON · Daniel J. Patterson Campus, ON
- Part-time
…opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in…
Added 19 mins ago
BT
Driver Manager
Bison Transport Inc.
Winnipeg, MB
- Full-time
…affect results. The Driver Manager is also expected to be a leader for the entire department by providing direction and support on a day to day…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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