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Added 5 mins ago
TC
Permanent Open Position - French Core - 50%
Toronto Catholic District School Board
Toronto, ON · Scarborough, ON
- Full-time
Resume and Cover Letter addressed to the Sr. Manager of Recruitment, Human Resources.
Added 5 mins ago
Bearspaw Service Centre - Coo
Bearspaw First Nation
Longview, AB · Stoney 142, 143, 144, AB · Mînî Thnî,, AB
…excellent food service while promoting a safe and positive…
Added 5 mins ago
Retail Experience Lead
Fire & Flower Inc.
Aurora, ON
Escalate team member issues to direct manager.
Added 5 mins ago
Retail Experience Lead
Fire & Flower Inc.
Spruce Grove, AB
Escalate team member issues to direct manager.
Added 5 mins ago
Licensed Practical Nurse (PWLPR)
Connecting Care (2000) Inc.
Peace River, AB
…Community, LPNs will work closely with service areas, the General Manager, Supervisors, and Health Services partners to promote well-being through a person-directed approach that honors…
Added 5 mins ago
Health Care Aide PWLPR
Connecting Care (2000) Inc.
Peace River, AB
Participate and engage in Employee Care Partner meetings, daily huddles, workplace surveys or other required meetings and providing feedback on work related changes or concerns that need to…
Added 5 mins ago
Hardware Engineering - Team Lead, Mechanical Engineering - P4 - SY280 - N
OSI Maritime Systems
Burnaby, BC
…Engineering department, reporting to the Mechanical Design Manager. The team develops the mechanical design, 3D models and drawings for OSI's marine navigation and bridge systems for…
Added 5 mins ago
Hardware Engineering - Team Lead, Mechanical Engineering - P4 SY279 - N
OSI Maritime Systems
Burnaby, BC
…Engineering department, reporting to the Mechanical Design Manager. The team develops the mechanical design, 3D models and drawings for OSI's marine navigation and bridge systems for…
Added 5 mins ago
Guest Service Agent
Northland Properties
Dartmouth, NS
Observe and report any security issues to the Manager.
Added 5 mins ago
LC
Assistant Department Manager Part Time Day
Loblaw Companies Limited
Moncton, NB
- Part-time
Building and leading diverse teams that foster a workplace of inclusiveness and belonging
Added 5 mins ago
Enterprise Collections: Operational Lead - Dialer Administrator
Questrade Financial Group
Toronto, ON
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your…
Added 5 mins ago
Restaurant Manager - Trenton South Onroute (Tim Hortons) (Contract)
Careers at ONroute
Quinte West, ON
Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the…
Added 5 mins ago
Program Assistant
NorWest Community Health Centres
Thunder Bay, ON
Workplace Hazardous Materials Information System (WHMIS) certification.
Added 5 mins ago
Medical Secretary/Receptionist
NorWest Community Health Centres
Kakabeka Falls, ON
Added 5 mins ago
PS
Administrative Assistant, National Conferences and Convention
Public Service Alliance of Canada (PSAC)
Ottawa, ON
- Full-time
Under the direction of the Manager, Convention, Conferences and Project, the Administrative Assistant – National Conferences & Conventions provides a full range of administrative support,…
Added 5 mins ago
AE
People & Culture Generalist
Arc'teryx Equipment
New Westminster, BC
- Full-time
Reports to: Director, People & Culture Business Partnerships / Sr. Manager, PCBP
Added 5 mins ago
DW
Administrative Coordinator
Dying With Dignity Canada
Toronto, ON
- Full-time
Reports to: Manager, People, Culture, and Operations
Added 5 mins ago
BC
Agile Delivery Manager
BrainRidge Consulting
Moncton, NB
- Full-time
…grow, we are seeking a motivated and experienced Agile Delivery…
Added 5 mins ago
O
Principal Client Success Manager
OpenText
Waterloo, ON
- Full-time
Principal Client Success Manager (SaaS) - To be considered must be onsite at our Waterloo office
Added 5 mins ago
O
Sr. Travel Project Manager
OpenText
Waterloo, ON
- Full-time
…and services they need to succeed. The Sr. Travel Projects Manager is responsible for aspects of the performance and execution of OpenText’s global travel program. The role includes a…
Added 5 mins ago
J
Accounts Payable Specialist
Jamesway
Cambridge, ON
- $60,000 to $65,000 CAD / year
- Full-time
…paperless, high volume environment. Reporting to the Finance Manager, the Accounts Payable Specialist is responsible for all accounts payable duties at…
Added 5 mins ago
E
SAP Solution Manager
emergiTEL
Toronto, ON · North York, ON
- Full-time
🚀 We're Hiring: Manager, SAP Solutions – Centre of Excellence (CoE) Manager
Added 5 mins ago
S
Technical Account Manager – Product Delivery & Client Success
SmartPixel
Montreal, QC
- Full-time
As our client portfolio continues to grow internationally, we are looking for a Technical Account Manager who will ensure the successful delivery, adoption, and long-term success of our…
Added 5 mins ago
TS
Store Associate
The Salvation Army in Canada
Ottawa, ON
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 20 mins ago
ACCOUNT MANAGER (HYBRID)
Green Shield Canada
Calgary, AB · Vancouver, BC · Toronto, ON · Windsor, ON
Manager, working with third-party payors, TPAs, and/or advisors in the

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

Apply About employer

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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