Business Development Representative

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Customer Expert II

Advertised as : Business Development Representative

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners.

Annual base salary of $51,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Conduct consistent outbound outreach via telephone and email to engage prospective decision-makers, establishing immediate rapport to evaluate requirements and qualify opportunities.
• Articulate Google's product suite and value propositions to diverse business entities across various sectors, demonstrating how solutions specifically address organizational pain points.
• Manage outbound prospecting initiatives to identify, contact, and cultivate relationships with potential clients interested in adopting Google technology.
• Orchestrate outbound campaigns from conceptualization to initial pitch, ensuring effective pipeline qualification and successful deal closure.
• Drive and support collaborative team initiatives aimed at optimizing and enhancing existing sales methodologies.
• Establish and document standard operating procedures and sales workflows to streamline prospect interactions.
• Consistently meet or overachieve established monthly sales targets and performance quotas.
• Engage the existing client base to introduce supplementary products or identify opportunities to scale current solution investment.
• Resolve minor technical implementation hurdles or coordinate with appropriate technical teams for resolution.

Job Requirements (Minimum skills and technical requirements)

• Bachelor’s degree, College diploma or equivalent degree. 
• 1-3 years minimum experience in consultative Selling: managing a portfolio of customers, identifying customers/partners needs, focus on customer goals, results and clients satisfaction. 
• Google Product knowledge:not limited to Google cloud & Digital media. 
• Outgoing and confident in inbound/outbound  phone sales with great phone etiquettes.
• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.  
• Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.  
• Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas. 
• Knowledge of Google Products and its competitive landscape.  
• Proven technical ability with CRMs (customer relationship management). 

Required Skills:

• Thrive in a fast-paced, high-growth, rapidly changing environment.  
• Experience working in a technical sales environment.  
• Knowledge of CRM systems but not limited to Salesforce & LinkedIn Navigator. 
• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team.
• Proven success in generating leads and experience cold calling and presenting sales pitches based on value and not price.  
• Organized and has pipeline management, time management skills and prioritization skills.
• Excellent verbal and written communication skills in English.  
• Dependable, reliable with a strong work ethic.  
• Proactive, organized, responsible, proven ability to work well with a team.  

Competencies required:

• Strong communication and influencing skills
• Solution-oriented and customer-focused mindset
• High emotional intelligence and resilience
• Excellent organization, process management, and attention to detail
• Proficient in using AI tools and digital technologies

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto
• Hybrid setup, 4 weeks of product training will be on-site.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.