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Customer Service Representative
South Saskatchewan Animal Hospital
Regina, SK
- $17.5 to $22 CAD / hour
- Full-time
- On-site
Our team at *South Saskatchewan Animal Hospital *team is looking for another Customer Service Representative (CSR) to join us! We are looking for a dedicated professional to fill a…
Added 1 hour ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
The Sales Representative’s responsibilities include: sourcing and following up with leads, conducting discovery calls, qualifying opportunities based on client fit, preparing proposals or…
Added 1 hour ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
The Sales Representative’s responsibilities include: sourcing and following up with leads, conducting discovery calls, qualifying opportunities based on client fit, preparing proposals or…
Added 1 hour ago
Deputy Director, Residential Tenancies Branch
Public Service Delivery
Winnipeg, MB
…the delivery of all operational matters, including quality client service, pertaining to residential tenancies in Manitoba under The Residential Tenancies Act, The Life Leases Act and The…
Added 2 hours ago
RB
Estate Planning Associate (Financial Security Advisor)
Royal Bank of Canada
Montreal, QC
- Full-time
…Associate, the main focus of your role is to provide impeccable client service and to take care of administrative duties related to the management of in-force business. You will be a people…
Added 2 hours ago
Painter
Housing, Addictions and Homelessness
Winnipeg, MB
Employer paid health care benefits including health, dental and vision
Added 2 hours ago
C
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
…treatment services that involve medically supervised withdrawal…
Added 2 hours ago
C
PT - Enhanced Supervision Residence Worker (Dogwood)
Connective
Maple Ridge, BC
- Full-time
Provides input to the Program Manager and/or other staff regarding the development of appropriate care plans to achieve residents’ objectives
Added 2 hours ago
Supervisor
Advanced Education and Training
Winnipeg, MB
…service delivery, adequate staffing levels, and high-quality client…
Added 3 hours ago
Administrative Assistant
Manitoba Legislative Assembly
Winnipeg, MB
A strong commitment to client service, including the ability to maintain a professional and efficient nonpartisan attitude in interactions with internal and external clients, while managing…
Added 3 hours ago
Clerk
Manitoba Justice
Dauphin, MB
Employer paid health care benefits including health, dental and vision
Added 3 hours ago
NS
Occupational Therapist - Rehabilitation Services
Nova Scotia Health Authority
NS · Inverness, NS
- Full-time
…Occupational Therapist (OT) works in collaboration with the client, caregivers and family to facilitate, restore and/or maintain the patient/clients optimal level of function in the areas…
Added 3 hours ago
C
Financial Service Representative (Bilingual)
CGI
Toronto, ON
- Temporary
The Bilingual Client Service Representative serves as the first point of contact for clients and stakeholders. In this role, you will represent the company by delivering professional,…
Added 4 hours ago
A
Client Service Representative - Killam
ATB
Forestburg, AB · Killam, AB
- Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 4 hours ago
NS
Health Care Social Worker B (BSW) - Social Services
Nova Scotia Health Authority
Amherst, NS
- Full-time
Location: Northern Zone, Cumberland Regional Health Care Centre
Added 4 hours ago
NS
Pharmacist - Pharmacy Services
Nova Scotia Health Authority
Kentville, NS
- Full-time
Strong client focus and ability to build solid client/practitioner relationships
Added 5 hours ago
Site Quality Lead - Travel Canada (m/f/d)
Nordex Group
AB
Serves as a key member of the Wind Farm Site leadership team, and the on-site representative of the Quality Manager.
Added 5 hours ago
Site Quality Lead - Travel Canada (m/f/d)
Nordex Group
AB
Serves as a key member of the Wind Farm Site leadership team, and the on-site representative of the Quality Manager.
Added 5 hours ago
TG
Senior Listings Manager (Legal), TSXV
TMX Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $130,000 to $150,000 CAD / year
- Full-time
Reporting to the Director in the Listings department of TSX Venture Exchange (TSXV), as a client-facing representative of TSXV’s Listed Issuer Services Department. TSXV is part of TMX…
Added 5 hours ago
IH
Care Aide | Long-term Care
Interior Health Authority
Nakusp, BC
- Internship
Interior Health is seeking an experienced and dynamic Care Aide to join our Long-term Care team at Arrow lakes Hospital in Nakusp, BC. If delivering patient-centered care is your passion…
Added 5 hours ago
IH
Licensed Practical Nurse (LPN) | Long-term Care
Interior Health Authority
Kelowna, BC
- Internship
Performs assessments and plans, implements and provides personal and nursing care to patients in collaboration with the multidisciplinary team; the scope or extent of the skills that the…
Added 5 hours ago
IH
Respiratory Therapist | Acute care
Interior Health Authority
Kelowna, BC
- Full-time
…Society of Respiratory Therapists (CSRT) as well as within a client and family centered care model. Performs ongoing respiratory care in a multi-disciplinary setting to clients with a…
Added 5 hours ago
RD
Associate Advisor
RBC Dominion Securities
Vancouver, BC
- Full-time
…premier Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth management advice. Candidates must have at least 4 years of experience in the…
Added 5 hours ago
R
Estate Planning Associate (Financial Security Advisor)- EN
RBC
Montreal, QC
- Full-time
…Associate, the main focus of your role is to provide impeccable client service and to take care of administrative duties related to the management of in-force business. You will be a people…
Added 5 hours ago
SH
Occupational Therapist - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
…delivery and evaluation of rehabilitation services, using a client centered, goal orientated approach for children and/or adult populations. These services include assessment, direct…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

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Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Oct 20, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Sep 23, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The role involves working in a high-volume contact center to provide customer care and technical support while meeting quality KPIs. Responsibilities include identifying customer needs, offering solutions, and documenting interactions in a tracking database.

Requirements

Candidates must have a high school diploma or equivalent and a minimum of 2 years of customer service experience. Proficiency in English, strong computer literacy, and a typing speed of at least 35 words per minute are required.

Skills

Customer service
Technical support
Communication skills
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Empathy
Conflict resolution
Time management

Benefits

Paid training
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
KPIs
CRM
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Omnichannel Support
Customer Experience
Back-office
Digital Solutions
Analytics
Communication
Problem Solving
Typing
Internet Explorer
Edge
Google Chrome

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