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Added 7 mins ago
L
Forward Deployed Engineer
Leyton
Vancouver, BC · Greater Vancouver, BC
- €30,000 to €50,000 EUR / year
- Full-time
Mainloop is a new engineering team being built from the ground up in Barcelona, backed by an established international organization with decades of experience, global customers, and a…
Added 7 mins ago
TU
Project Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Part-time
In consultation with the PI and research team, the Project Manager will lead the development of the websites and some of the research outputs. This also includes, but is not limited to,…
Added 7 mins ago
HA
Senior Engineer – Systems (Powerplant)
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…each other through the tough spots, generating a close-knit team with a family…
Added 7 mins ago
TU
Administrative Coordinator
The University of British Columbia
Vancouver, BC
- $4,732 to $4,972 CAD / month
- Full-time
…Recruitment and Admissions and to the unit’s senior management…
Added 7 mins ago
IR
Analog Design Lead
IC Resources
Ottawa, ON
- Full-time
…entering an exciting phase of growth and will be building a team of Analog IC Design Engineers to focus on high-speed SerDes design in FinFet. The Analog Design Lead will be one of the…
Added 7 mins ago
PS
Director, PMO
Periscope Search Group
Toronto, ON
- Full-time
Our client is a global digital product engineering firm with 16+ years of work behind it, modernizing platforms and driving digital transformation for Fortune 500 enterprises and…
Added 7 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Work with analog and digital electronic circuits and troubleshooting hardware/software/firmware within embedded systems;
Added 7 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
Work with analog and digital electronic circuits and troubleshooting hardware/software/firmware within embedded systems;
Added 7 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
Work with analog and digital electronic circuits and troubleshooting hardware/software/firmware within embedded systems;
Added 7 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
Work with analog and digital electronic circuits and troubleshooting hardware/software/firmware within embedded systems;
Added 8 mins ago
Sr. Project Manager, Canada
Nordex Group
AB
Do you want to be part of an agile team where colleagueship truly matters?
Added 8 mins ago
PH
Psychologist, Road to Recovery Aftercare
Providence Healthcare
Vancouver, BC
- Other
Recovery doesn’t end when treatment does. Come be part of a team helping people build what comes next.
Added 15 mins ago
KF
physician assistant
Kincardine Family Health Team
Southampton, ON
- $42.56 to $46.15 CAD / hour
- Part-time
- On-site
…36 Grey St. N., Southampton, ON The Kincardine Family Health Team (KFHT) is seeking a Physician Assistant (PA) to join our team. The KFHT is a group of allied healthcare professionals with…
Added 22 mins ago
CG
Manager, Learning & Development
Compass Group Canada
Mississauga, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 22 mins ago
R
Branch Manager- EN
RBC
Levis, QC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 37 mins ago
VA
Registered Veterinary Technician, Emergency (ICU) , 404 Veterinary Emergency and Referral Hospital
VCA Animal Hospitals
Newmarket, ON
- Full-time
…Veterinary Technicians for our Emergency and Intensive Care Unit team. New graduates and experienced RVTs will join our busy department in this exciting opportunity to work alongside a…
Added 38 mins ago
TL
Vice President - General Manager, Canada
the LEGO Group
Markham, ON · Canada Sales Office Markham
- Full-time
…customer and consumer engagement, and leading a high-performing team to…
Added 38 mins ago
TH
Coordinator, Marketing and Content
Tricon Homes
Toronto, ON
- Full-time
…fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties…
Added 38 mins ago
R
Client Advisor
RBC
Ladysmith, BC
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 52 mins ago
R
Banking Advisor- EN
RBC
Saguenay, QC
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 52 mins ago
V
Registered Veterinary Technician / Technologist - West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
VetStrategy
Victoria, BC
- Full-time
Are you an RVT looking for an emergency and specialty hospital where you can use your skills, learn from an experienced team, and grow your career?
Added 52 mins ago
V
Registered Veterinary Technician/Technologist (RVT) - West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
VetStrategy
Victoria, BC
- Full-time
Are you an RVT looking for an emergency and specialty hospital where you can use your skills, learn from an experienced team, and grow your career?
Added 52 mins ago
WI
Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
…our open, borderless culture - you will find support in your team and from across the global business. We are in this…
Added 53 mins ago
E
Machinist
Emerson
Brantford, ON
- Full-time
…Brantford, ON location, as an integral part of the Operations team the Machinist will support our operation in a cross-functional setting. This position requires a safety mentality, a…
Added 53 mins ago
FS
Director, People & Culture - Workday Transformation Product Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

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Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Oct 20, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Sep 23, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The role involves working in a high-volume contact center to provide customer care and technical support while meeting quality KPIs. Responsibilities include identifying customer needs, offering solutions, and documenting interactions in a tracking database.

Requirements

Candidates must have a high school diploma or equivalent and a minimum of 2 years of customer service experience. Proficiency in English, strong computer literacy, and a typing speed of at least 35 words per minute are required.

Skills

Customer service
Technical support
Communication skills
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Empathy
Conflict resolution
Time management

Benefits

Paid training
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
KPIs
CRM
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Omnichannel Support
Customer Experience
Back-office
Digital Solutions
Analytics
Communication
Problem Solving
Typing
Internet Explorer
Edge
Google Chrome

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