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Added 1 hour ago
KS
Sales representative - retail
Kognitive Sales Solutions
Timmins, ON
- From $17.95 CAD / hour
- Full-time
- Part-time
- On-site
Advertise and/or promote products, sales or services
Added 1 hour ago
KS
Sales representative - retail
Kognitive Sales Solutions
Newmarket, ON
- From $17.95 CAD / hour
- Full-time
- Part-time
- On-site
Advertise and/or promote products, sales or services
Added 1 hour ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Burlington, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 2 hours ago
EA
7-SAR-Outside Sales Technical Representative
Everest Automation
Sarnia, ON
- Full-time
We are currently looking for a candidate for an Outside Technical Sales Representative position (Solution Specialist) for the Sarnia region. The candidate will manage a specific territory…
Added 2 hours ago
WC
Therapeutic Recreation Manager
West Coast Seniors Housing Management Limited Partnership
Chilliwack, BC
- $65,000 to $71,500 CAD / year
- Full-time
…and needs and develops, implements, and evaluates Recreation services in order to meet those…
Added 2 hours ago
S
General Labourer
Sandvik
North Bay, ON
- Full-time
…quality. We take pride in delivering high-quality galvanizing services and maintaining a safe and efficient workplace for…
Added 2 hours ago
O
Coordinator, Reception & Guest Experience
OMERS
Toronto, ON · Head Office Toronto
- Full-time
…Guest Experience reports to the Lead, Reception and Meeting Services Management. This role provides reception and administrative support, follows physical security protocols, welcomes and…
Added 2 hours ago
Senior Policy Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
…Senior Policy Analyst works in the Strategic Policy & Corporate Services division, contributing to and leading complex policy development and implementation. In this dynamic role, you will…
Added 2 hours ago
Registration/Scheduling Clerk, Neurology
Nova Scotia Health and IWK Health
Halifax, NS
…2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job…
Added 3 hours ago
CC
Sales Representative - Facility Services
Cintas Canada
Sudbury, ON
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 3 hours ago
KS
Sales representative - retail
Kognitive Sales Solutions
Innisfil, ON
- From $17.95 CAD / hour
- Full-time
- Part-time
- On-site
Advertise and/or promote products, sales or services
Added 3 hours ago
KS
Sales representative - retail
Kognitive Sales Solutions
Orillia, ON · Midland, ON
- From $17.95 CAD / hour
- Full-time
- Part-time
- On-site
Advertise and/or promote products, sales or services
Added 3 hours ago
RS
Bilingual Customer Service Representative
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
RONCO Safety is looking for an organized and customer-focused Bilingual Customer Service Representative who is fluent in both French and English to join our Customer Care team. In this…
Added 3 hours ago
Responsable des projets en éducation en français/Education Officer 3) Bilingue
The Government of Nova Scotia
Halifax, NS
Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous les niveaux d'emploi. Le gouvernement de la Nouvelle-Écosse a adopté…
Added 4 hours ago
Sales Representative - Facility Services
Cintas
Sudbury, ON
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 7 hours ago
AF
Client Service Representative - Lethbridge Paramount
ATB Financial
Lethbridge, AB
- Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 11 hours ago
KS
Sales representative - retail
Kognitive Sales Solutions
Sudbury, ON
- From $17.95 CAD / hour
- Full-time
- Part-time
- On-site
Advertise and/or promote products, sales or services
Added 11 hours ago
KS
Sales representative - retail
Kognitive Sales Solutions
Thunder Bay, ON
- From $17.95 CAD / hour
- Full-time
- Part-time
- On-site
Advertise and/or promote products, sales or services
Added 12 hours ago
MS
Customer service representative - call centre
Manpower Services Canada Limit
Halifax, NS
- From $17 CAD / hour
- Full-time
- Contract
- On-site
Added 12 hours ago
RC
Therapeutic Recreation Manager
Retirement Concepts
Chilliwack, BC
- $65,000 to $71,500 CAD / year
- Full-time
…and needs and develops, implements, and evaluates Recreation services in order to meet those…
Added 14 hours ago
KS
Sales representative - retail
Kognitive Sales Solutions
Etobicoke, ON
- From $17.95 CAD / hour
- Full-time
- Part-time
- On-site
Advertise and/or promote products, sales or services
Added 14 hours ago
KC
Sales representative, commercial and industrial equipment and supplies
Korzite Coatings Inc
Guelph, ON
- $60,000 to $80,000 CAD / year
- Full-time
Advertise and/or promote products, sales or services
Added 14 hours ago
BN
Project Officer
Build Nova Scotia
Halifax, NS
- Full-time
Team player who can work effectively in a team environment while also completing tasks independently with a focus on quality.
Added 15 hours ago
CC
Sales Representative - Facility Services
Cintas Canada
Kamloops, BC
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 15 hours ago
A
Client Service Representative - Sylvan Lake Branch
ATB
Sylvan Lake, AB
- Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

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Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Oct 20, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Sep 23, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The role involves working in a high-volume contact center to provide customer care and technical support while meeting quality KPIs. Responsibilities include identifying customer needs, offering solutions, and documenting interactions in a tracking database.

Requirements

Candidates must have a high school diploma or equivalent and a minimum of 2 years of customer service experience. Proficiency in English, strong computer literacy, and a typing speed of at least 35 words per minute are required.

Skills

Customer service
Technical support
Communication skills
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Empathy
Conflict resolution
Time management

Benefits

Paid training
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
KPIs
CRM
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Omnichannel Support
Customer Experience
Back-office
Digital Solutions
Analytics
Communication
Problem Solving
Typing
Internet Explorer
Edge
Google Chrome

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