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Added 27 mins ago
B
Customer Representative (Travel and Tourism)
Boldr
Canada
- Full-time
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide
Added 1 hour ago
B
Customer Representative (Travel and Tourism)
Boldr
Remote, Canada
- Full-time
- Remote
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
Added 2 hours ago
B
Customer Representative (Travel and Tourism)
Boldr
Canada
- Full-time
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide
Added 2 hours ago
UO
Executive Assistant to the Dean
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
Acts as front-line representative of the Dean with influential and senior members of the university, business and prospect community and media, from UW and externally; greets visitors to…
Added 2 hours ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
We cultivate lasting client relationships and make positive contributions to our local communities.
Added 2 hours ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
We cultivate lasting client relationships and make positive contributions to our local communities.
Added 9 hours ago
SI
Sales Manager
Synectics Inc.
Oakville, ON
- $70,000 to $75,000 CAD / year
- Full-time
Backed by an established organization with extensive technical expertise, project experience, and a strong sales and representative network across North America, we are expanding our…
Added 10 hours ago
SC
Vice President Business Development / Portfolio Manager / Investment Advisor - British Columbia / Vancouver / Vancouver Island- Partner Track
Schwaben Capital Group Limited
Toronto, ON
- Full-time
Registration, or a clear path to it. Ontario registration in a client-facing category - CIRO Registered Representative, or Dealing or Advising Representative under NI 31-103. If you are…
Added 11 hours ago
T
Business Development Manager
Tavoron
Winnipeg, MB
- Full-time
Build strong partnerships across estimating, operations, project management, finance, marketing, Human Resources, and senior leadership to ensure seamless execution of business development…
Added 11 hours ago
W
Deskside Support Technician I
Worley
Calgary, AB
- Full-time
Added 12 hours ago
V
Head of National Accounts & Institutional Sales, Vanguard Canada
Vanguard
Toronto, ON
- Full-time
Develops strong relationships with senior and executive management of prospect and client organizations.
Added 12 hours ago
GO
Supervisor
Government of Manitoba
Winnipeg, MB
- Full-time
…service delivery, adequate staffing levels, and high-quality client…
Added 14 hours ago
RH
Corporate Account Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
…corporate accounts. The successful candidate will act as the senior commercial representative in the region, owning key relationships and driving long-term, profitable growth within a…
Added 16 hours ago
TS
Senior Associate, Business Development
Thane Stenner - Stenner Wealth Partners+
Vancouver, BC
- Full-time
…one of Canada’s largest independent wealth management firms. Client range of net worths: between $25M and $3B+. They strategically limit new client engagements, onboarding a select number…
Added 16 hours ago
V
Head of National Accounts & Institutional Sales, Vanguard Canada
Vanguard
Toronto, ON
- Full-time
Develops strong relationships with senior and executive management of prospect and client organizations.
Added 16 hours ago
S
Senior Specialist, IT Operations (Service Management)
SaskPower
Regina, SK
- Full-time
We are seeking an experienced Senior ServiceNow Specialist to lead the administration, enhancement, integration, and ongoing implementation of the ServiceNow platform. This role will serve…
Added 16 hours ago
JH
Business Development Manager
John Henry Foster Minnesota, Inc.
Winnipeg, MB
- Full-time
Build strong partnerships across estimating, operations, project management, finance, marketing, Human Resources, and senior leadership to ensure seamless execution of business development…
Added 17 hours ago
General Manager
Aecon
Calgary, AB
Ensure Senior/Project Managers and Operational Managers maintain strong project controls.
Added 17 hours ago
PG
Content Creator
Publicis Groupe Holdings B.V
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Comfort presenting ideas to senior agency and client stakeholders, with an ability to think on the fly and pivot ideas in real-time.
Added 17 hours ago
AY
Client Services Coordinator
Avison Young | Canada
Toronto, ON
- Full-time
Located in our Toronto office and reporting to the Managing Director and Senior Operations Manager, this role includes daily real estate administrative support in a fast-paced environment.…
Added 17 hours ago
PG
Senior Art Director, Social
Publicis Groupe Canada
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $110,000 CAD / year
- Full-time
Added 17 hours ago
FR
Project Manager
Foresight Recruitment Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Project Manager | Project Coordinator (Senior) | Facilities Project Manager | Construction Project Manager | Owner's Representative
Added 18 hours ago
Senior Investment Specialist
Recrute Action
Montreal, QC
…investment advisors and contribute to delivering an exceptional client experience. Enjoy a permanent full-time position with comprehensive benefits, a generous paid time off program, and a…
Added 18 hours ago
A
Food & Beverage – Senior Barista/Barista, A-OK Café (Front of House)
Aritzia
Winnipeg, MB
- $20 to $30 CAD / hour
- Part-time
…to life, creating thoughtful moments that curate a memorable client shopping experience from the very first…
Added 18 hours ago
RV
Nurse Coordinator
Renfrew Victoria Hospital
Renfrew, ON
- Part-time
Responds to client/family/visitor issues to problem solve & deescalate; But escalates to Senior Management or the appropriate unit manager as required

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

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Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Oct 20, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Sep 23, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The role involves working in a high-volume contact center to provide customer care and technical support while meeting quality KPIs. Responsibilities include identifying customer needs, offering solutions, and documenting interactions in a tracking database.

Requirements

Candidates must have a high school diploma or equivalent and a minimum of 2 years of customer service experience. Proficiency in English, strong computer literacy, and a typing speed of at least 35 words per minute are required.

Skills

Customer service
Technical support
Communication skills
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Empathy
Conflict resolution
Time management

Benefits

Paid training
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
KPIs
CRM
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Omnichannel Support
Customer Experience
Back-office
Digital Solutions
Analytics
Communication
Problem Solving
Typing
Internet Explorer
Edge
Google Chrome

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