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Added 57 mins ago
M
Lead Infrastructure Architect, GTCS
Manulife
Toronto, ON
- Full-time
…infrastructure, cloud, network, end-user, workplace, observability, service management, and operational platforms while ensuring alignment with enterprise strategy, security requirements,…
Added 1 hour ago
Operations Lead
Levitt-Safety
Moncton, NB
Previous experience as a Team Lead, Senior Representative, Coordinator or other go-to resource is an asset.
Added 1 hour ago
CG
Vice President, Compliance – Wealth Management
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 1 hour ago
M
Lead Infrastructure and Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
…infrastructure, cloud, network, end-user, workplace, observability, service management, and operational platforms while ensuring alignment with enterprise strategy, security requirements,…
Added 1 hour ago
M
Bilingual Implementation Specialist
Manulife
Halifax, NS · Montreal, QC
- Full-time
Capitalizing on sound industry knowledge, the Bilingual Implementation Specialist delivers superior service to their various client and advisor groups within the Group Retirement Pension…
Added 1 hour ago
PC
Senior Maintenance Manager, Pursuit Jasper
Pursuit Collection
Jasper, AB · CAN - Chateau Jasper
- Full-time
We are seeking a highly skilled and experienced Senior Maintenance Manager to join our team in Jasper. The Senior Maintenance Manager will be responsible for overseeing all maintenance…
Added 2 hours ago
TM
Senior Credit Representative
thyssenkrupp Materials NA
Windsor, ON
- Full-time
Partner with Sales, Customer Service, Operations, and Finance to support customer onboarding and credit-related matters.
Added 2 hours ago
SD
Health and Safety Manager
School District 57 (Prince George)
Prince George, BC
- Full-time
Provide strategic advice and recommendations to senior leadership regarding occupational health and safety risks, legislative changes, and emerging industry best practices
Added 2 hours ago
HD
Temporary Senior Officer - Substitute Employee Management System
Halton District School Board
Burlington, ON
- Temporary
Position: Senior Officer - Substitute Employee Management System
Added 2 hours ago
TT
Senior Procurement Specialist (13766)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 2 hours ago
DC
Coordinator, Professional Services (Consultant) Contracts & Security
Defence Construction Canada
Halifax, NS
- Contract
…administers low-risk professional services contracts or supports senior contract coordinators on higher risk projects. The incumbent manages contract-related risks, manages multiple…
Added 2 hours ago
BB
Field Technical Service Representative (Part Time)
Best Buy Canada
Newmarket, ON
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 4 hours ago
IR
Business Development Representative (Bilingual Spanish/English or Portuguese/English)
Info-Tech Research Group
Toronto, ON
- Full-time
As a Business Development Representative, you will play a critical role in generating new business opportunities and supporting the growth of Info-Tech's LATAM client base.
Added 4 hours ago
IR
Business Development Representative (Bilingual Spanish/English or Portuguese/English)
Info-Tech Research Group
Toronto, ON
- Full-time
As a Business Development Representative, you will play a critical role in generating new business opportunities and supporting the growth of Info-Tech's LATAM client base.
Added 4 hours ago
SS
Senior Sales Representative
Summit Search Group
AB · Greater Edmonton Metropolitan Area
- $180,000 to $200,000 CAD / year
- Full-time
They are looking to add an experienced Outside Sales Representative to help grow their customer base, strengthen existing relationships, and identify new opportunities across the region.
Added 4 hours ago
L
Future Opportunity - Senior Project Manager, Major Projects
Ledcor
Toronto, ON · Etobicoke, ON
- Full-time
We are seeking a Senior Project Manager to oversee Complex Institutional Projects to lead the pursuit and delivery of major capital programs across Ontario. This role is ideal for an…
Added 4 hours ago
D
Business Development Manager, Toronto
Digicast
Toronto, ON
- Full-time
Effectively position and promote Digicast’s service portfolio, including studio productions, hybrid and virtual event solutions, broadcast services, and the iCast suite of products, to…
Added 4 hours ago
B
Customer Representative (Travel and Tourism)
Boldr
Remote, Canada
- Full-time
- Remote
As a Senior Customer Advocate (Sales Support), you will serve as the first point of contact for prospective and existing customers across phone, chat, email, and social channels. You will…
Added 5 hours ago
PH
Patient Resident Care Manager 2 - Cardiac Ward
Providence Healthcare
Vancouver, BC
- Full-time
Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to…
Added 5 hours ago
LH
Bilingual Inside Sales Representative / Lead Setter
Lifestyle Home Products
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Call Center Manager, as the Inside Sales Representative / Setter at Lifestyle Home Products, you are primarily responsible for actioning leads, nurturing…
Added 5 hours ago
CG
Developer, Business Intelligence
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 5 hours ago
M
Senior Integration Architect
Manulife
Toronto, ON
- Full-time
The Senior Integration Architect shapes the strategy, standards, target-state architecture and governance required to enable secure, scalable, resilient and reusable integration across the…
Added 5 hours ago
CI
Senior Microsoft 365 & Unified Communications Engineer
Compugen Inc
Surrey, BC
- Full-time
Position Overview: Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full-time shifts, including weekends and evenings is required.…
Added 5 hours ago
CI
Senior Unified Communication Specialist
Compugen Inc
Surrey, BC
- Full-time
Position Overview: Compugen is seeking a Senior Unified Communications Specialist for Fortis.
Added 5 hours ago
Community Mental Health Worker - Prevention and Promotion
Winnipeg Regional Health Authority
Notre-Dame-de-Lourdes, MB
Experience in providing mental health services for adults or children and adolescents or adults with serious mental illnesses, or senior’s mental health.

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Oct 20, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Sep 23, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The role involves working in a high-volume contact center to provide customer care and technical support while meeting quality KPIs. Responsibilities include identifying customer needs, offering solutions, and documenting interactions in a tracking database.

Requirements

Candidates must have a high school diploma or equivalent and a minimum of 2 years of customer service experience. Proficiency in English, strong computer literacy, and a typing speed of at least 35 words per minute are required.

Skills

Customer service
Technical support
Communication skills
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Empathy
Conflict resolution
Time management

Benefits

Paid training
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
KPIs
CRM
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Omnichannel Support
Customer Experience
Back-office
Digital Solutions
Analytics
Communication
Problem Solving
Typing
Internet Explorer
Edge
Google Chrome

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