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Added 17 mins ago
Customer Experience Representative - Italian Speaking
Trudell Medical Group
St. John's, NL
You’ll report directly to the Manager, Customer Experience, and partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving,…
Added 32 mins ago
GP
Professional Services Consultant - Implementation Specialist
Global Payments Inc.
Toronto, ON
- Full-time
You will be a self-motivated Implementation Specialist to deliver technical services across ACTIVE’s enterprise software platforms. Services will be delivered across market segments and…
Added 44 mins ago
1H
Sales Coordinator
1 Hotels
Toronto, ON
- $56,000 to $63,000 CAD / year
- Full-time
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more…
Added 44 mins ago
K
Electrical Design Coordinator - Kiewit Power Engineering
Kiewit
Calgary, AB
- Full-time
Kiewit Engineering Group, Inc is a full-service consulting and engineering firm serving the infrastructure and engineering markets. Our combined staff of more than 1,300 engineers and…
Added 44 mins ago
MS
Inside Sales Representative
MacDonald Search Group
Ottawa, ON
- Full-time
MacDonald Search Group has been asked by our electrical products client to find a first-class Inside Sales Representative – Electrical Products to join their team in a full-time,…
Added 44 mins ago
CR
Research Scientist - Safety Assessment Toxicology
Charles River Laboratories
Laval, QC
- Full-time
…leadership in standard and non-standard preclinical models, technical oversight of studies, project management, and client interaction/collaboration. Your success will ensure the smooth…
Added 47 mins ago
Electrical Design Coordinator - Kiewit Power Engineering
Kiewit
Calgary, AB
Kiewit Engineering Group, Inc is a full-service consulting and engineering firm serving the infrastructure and engineering markets. Our combined staff of more than 1,300 engineers and…
Added 47 mins ago
Medical Device Reprocessing Technician
Winnipeg Regional Health Authority
Ste. Anne, MB
…currently seeking personnel to perform a series of detailed technical duties related to decontamination, reassembly, functionality testing, sterilization and distribution of medical and/or…
Added 1 hour ago
W
Service Administrator
Wajax
Windsor, ON
- Full-time
Accountable/responsible for the development and administration of service repairs quotes to Service customers. Field and respond to customer inquiries.
Added 1 hour ago
W
Inside Sales Representative- Hydraulic and Pneumatics
Wajax
Sudbury, ON · Lively, ON
- Full-time
We are seeking a results-driven and customer-focused Inside Sales Representative to join our growing team. In this role, you will act as the primary point of contact for inbound inquiries,…
Added 1 hour ago
W
Service Administrator
Wajax
London, ON
- Full-time
Accountable/responsible for the development and administration of service repairs quotes to Service customers. Field and respond to customer inquiries.
Added 1 hour ago
W
Truck and Coach Shop Technician
Wajax
London, ON
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 1 hour ago
W
Heavy Equipment Technician - Field
Wajax
Timmins, ON
- Full-time
Must have HET Journeyman Red Seal technician. Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the…
Added 1 hour ago
W
Hydraulic Technician
Wajax
Sudbury, ON · Lively, ON
- Full-time
The Service Technician is primarily responsible for evaluating and diagnosing causes for breakages, repairing hydraulic components.
Added 1 hour ago
CC
Member Service Supervisor 2
Coastal Community
Prince George, BC
- Full-time
As Member Service Supervisor 2 (MSS), you will provide direction and guidance to the Member Service Representative (MSR) team through mentorship and support, as well as possess advanced…
Added 1 hour ago
AG
Customer Support Representative
ATCO Group
Bonnyville, AB
- Full-time
As a Customer Support Representative, you’ll help manage customer and stakeholder relationships across the region. You’ll work closely with customers and internal teams to understand…
Added 1 hour ago
B
Customer service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 hour ago
NA
Customer Operations Coordinator
Normac Adhesive Products Inc.
Burlington, ON
- Full-time
· Escalate non-standard pricing, commercial terms, technical questions or unusual customer requirements to the appropriate Sales or Management representative.
Added 1 hour ago
M
Account Representative I
Motion
Calgary, AB
- Full-time
The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their assigned medium-sized…
Added 1 hour ago
Customer Experience Representative - German Speaking
Trudell Medical Group
St. John's, NL
You’ll report directly to the Manager, Customer Experience, and partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving,…
Added 1 hour ago
Customer Experience Representative
Trudell Medical Group
St. John's, NL
You’ll report directly to the Manager, Customer Experience, and partner closely with Technical Support, commercial leads, and other internal teams to keep customers informed, orders moving,…
Added 1 hour ago
International CAN - MPD Field Supervisor
Beyond Energy Services & Technology
Paradise, NL
…maintenance, and troubleshooting while serving as the primary on-site representative for Beyond Energy. The MPD Field Supervisor I ensures compliance with company procedures, customer…
Added 1 hour ago
TC
Finance Clerk-Taxes
The Corporation of the Municipality of Grey Highla
Markdale, ON
- $59,631 to $69,751.5 CAD / year
- Full-time
While experience in taxation, municipal finance, or accounting would be considered an asset, we recognize that technical skills can be developed through training and experience. We are…
Added 1 hour ago
AM
Project Coordinator
Aplin Martin
Calgary, AB
- Full-time
Aplin Martin is a full-service Civil Engineering, Architecture, Planning, Environmental and Survey company, celebrating over 57 years of success in making sustainable communities a reality…
Added 1 hour ago
E
Bit Technician Direct Delivery Driver
Epiroc
Rouyn-Noranda, QC
- Full-time
…surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

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Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Oct 20, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Sep 23, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The role involves working in a high-volume contact center to provide customer care and technical support while meeting quality KPIs. Responsibilities include identifying customer needs, offering solutions, and documenting interactions in a tracking database.

Requirements

Candidates must have a high school diploma or equivalent and a minimum of 2 years of customer service experience. Proficiency in English, strong computer literacy, and a typing speed of at least 35 words per minute are required.

Skills

Customer service
Technical support
Communication skills
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Empathy
Conflict resolution
Time management

Benefits

Paid training
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
KPIs
CRM
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Omnichannel Support
Customer Experience
Back-office
Digital Solutions
Analytics
Communication
Problem Solving
Typing
Internet Explorer
Edge
Google Chrome

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