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Added 1 min ago
AI
Student Intern - Marine
Allianz Insurance
Toronto, ON
- $30 CAD / hour
- Full-time
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person…
Added 15 mins ago
Janitorial Services Manager
Kandor
Victoria, BC
…facilities services operations. This role requires a hands-on leader who can balance operational excellence with staff development while ensuring exceptional service delivery to our…
Added 15 mins ago
Experienced Batt and Poly Insulation Installer - Ottawa
GNI Management Group Inc.
Ottawa, ON
Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients…
Added 15 mins ago
Production - Installer
GNI Management Group Inc.
Ottawa, ON
Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients…
Added 30 mins ago
SC
2D FX Supervisor
Stellar Creative Lab
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
…connected team, prioritizing open communication over anyone working in isolation. We value honesty, creativity, and looking out for one…
Added 30 mins ago
C
AI Lead Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
You will enjoy innovative work in a creative and dynamic work environment, working with leading technologies, and opportunities for continued professional development.
Added 30 mins ago
C
Video Producer, World News, Jerusalem (English Services)
CBC/Radio-Canada
Ottawa, ON
- Full-time
…bureaus and journalists with Radio-Canada, who will also be working in the Jerusalem…
Added 30 mins ago
W
People Advisor II
Worley
Edmonton, AB
- Full-time
…CLAC entity. The successful candidate will have experience working within a CLAC environment and a solid understanding of collective bargaining agreements and applicable employment…
Added 30 mins ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
The Workday Solutions Senior Manager is the functional backbone and people leader for RBC's Workday platform, accountable for its Design integrity - configuration, integrations, data model,…
Added 30 mins ago
T
Personal Banking Associate
TD
Kelowna, BC
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 30 mins ago
T
Assistant Branch Manager Trainee
TD
Three Hills, AB · Calgary, AB
- Full-time
A dynamic leader with demonstrated experience working in a fast-paced work environment through strong communication, planning and time management skills.
Added 30 mins ago
T
Personal Banking Associate Trainee (Full time)- Champlain, Montreal
TD
Montreal, QC
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 30 mins ago
T
Manager - Accounting Policy and Advisory
TD
Toronto, ON
- Full-time
…issuances. This includes the development and maintenance of strong working relationships with various internal stakeholders within the Bank to deliver consolidated shareholder reports and…
Added 30 mins ago
C
Senior Systems Specialist, FP&A
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 45 mins ago
TO
Camp Coordinator - Inclusion
Town of Oakville
Oakville, ON
- Part-time
Train, supervise, guide and evaluate the Senior Leader, Inclusion Support Workers, and Playleaders in their program planning capacity and its implementation for program participants.
Added 45 mins ago
TO
Camp Senior Leader - Inclusion
Town of Oakville
Oakville, ON
- Part-time
Reporting to Full-Time town staff and the Camps Area Coordinators - Inclusion, the Senior Leader - Inclusion assists in the operation, delivery, and on-site administration of the Town of…
Added 45 mins ago
TO
Camp Senior Leader
Town of Oakville
Oakville, ON
- Part-time
Reporting to full-time town staff and the Camp Coordinator, the Senior Leader assist in the operation, delivery, and on-site administration of the Town of Oakville camp programs.
Added 45 mins ago
TO
Camp Playleader
Town of Oakville
Oakville, ON
- Part-time
Reporting to the on-site Senior Leader, the Playleader will assist the on-site Camp Coordinator and full-time staff in the operation and delivery of camp programs.
Added 45 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
Added 45 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 45 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 45 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 46 mins ago
C
Sr Manager, FP&A – Hydronics
Carrier
Waterloo, ON
- $136,000 to $186,000 CAD / year
- Full-time
…professionals supporting the business. This position will support P&L, working capital, and cash functions and provide support to leadership in various strategic initiatives. This position…
Added 46 mins ago
B
Personal Banking Associate
BMO
Brossard, QC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 46 mins ago
B
Senior Manager, Lending Fraud Strategy
BMO
Toronto, ON · FCP
- Full-time
…of our lending fraud strategy. We're looking for a seasoned leader who can navigate ambiguity, influence across the organization, and turn complex challenges into practical solutions. In…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Oct 20, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Sep 23, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The role involves working in a high-volume contact center to provide customer care and technical support while meeting quality KPIs. Responsibilities include identifying customer needs, offering solutions, and documenting interactions in a tracking database.

Requirements

Candidates must have a high school diploma or equivalent and a minimum of 2 years of customer service experience. Proficiency in English, strong computer literacy, and a typing speed of at least 35 words per minute are required.

Skills

Customer service
Technical support
Communication skills
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Empathy
Conflict resolution
Time management

Benefits

Paid training
Development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
KPIs
CRM
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Omnichannel Support
Customer Experience
Back-office
Digital Solutions
Analytics
Communication
Problem Solving
Typing
Internet Explorer
Edge
Google Chrome

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