Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Oct 26, 2026

Hiring at a glance

View jobs

Open jobs: 2,990
Employers: 642

Advertised starting pay

Average starting payCAD / hour: $18.70Across 448 listings
Average starting payCAD / year: $48,023Across 70 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%30 listings
Hybrid: 6%178 listings
On-site: 93%2,777 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (506), Farm Boy Inc. (346), Circle K (263).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

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Added 19 days ago
F
Customer Service Representative
Finning
Edmonton, AB
- Full-time
We are looking for a Customer Service Representative to join our Edmonton team. In this role, you will be a key point of contact for customers, helping them find the right rental equipment…
Added 19 days ago
BC
Customer Service Representative - Mississauga Office
Bestax Chartered Accountants
Mississauga, ON
- Full-time
Added 19 days ago
IG
Bilingual Customer Service Representative
Insight Global
Quebec, QC
- Contract
Insight Global is looking for a Bilingual Service Representative to support one of Canada's largest Banks for an on-site 6-month contract. This role focuses on day‑to‑day deposit and…
Added 19 days ago
WC
Customer Service Representative: Waste Hauling Services
Waste Connections of Canada
Ajax, ON
- Full-time
Added 19 days ago
LC
Customer Service Clerk Part Time Day
Loblaw Companies Limited
Stephenville, NL
- Part-time
Added 19 days ago
GF
Customer Service Representative (Motivator) - Newmarket York Town Square
GoodLife Fitness
Newmarket, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 19 days ago
PC
Customer Service Representative - Technical Service
Patterson Companies, Inc.
Montreal, QC · QC - Montreal - Dental Canada
- Full-time
As a Customer Service Representative - Technical Service for P
Added 19 days ago
MG
Client Service Representative - Group Benefits
Myriad Group Consultants (Groupe Myriad)
Montreal, QC
- Full-time
Client Service Representative - Group Benefits | Bilingual (English & French) | Québec
Added 19 days ago
AE
Customer Support Representative
ATCO Electric
Bonnyville, AB
- Full-time
Added 19 days ago
SC
Customer Service Representative
South Country Equipment
Regina, SK
- Full-time
Added 19 days ago
SC
Customer Service Representative
South Country Equipment
Weyburn, SK
- Full-time
Added 19 days ago
B
Customer Service Representative
BMO
Hanover, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 19 days ago
TI
Biomedical Sales & Customer Support Representative
Torontech Inc.
Richmond Hill, ON
- Full-time
We are looking for a Biomedical Sales & Customer Support Representative to handle customer calls, inquiries, product-related queries, and sales activities.
Added 19 days ago
L
Customer Service Representative (Casual)
LCBO
Richards Landing, ON
- Part-time
…your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes…
Added 19 days ago
A
Customer Support Representative
ATCO
Bonnyville, AB
- Full-time
Added 19 days ago
L
Customer Service Representative (Casual)
LCBO
Ignace, ON
- Part-time
…your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer…
Added 19 days ago
L
Customer Service Representative, Casual
LCBO
Lucknow, ON
- Part-time
…your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with…
Added 19 days ago
L
Customer Service Representative (Casual)
LCBO
Fort Frances, ON
- Part-time
…your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with…
Added 19 days ago
B
Customer Service Representative
Boomerang
Toronto, ON
- Full-time
Boomerang is growing its Toronto team and hiring a Customer Service Representative to be the friendly face of our clients' brands at live events and in-store promotions across the GTA.…
Added 19 days ago
P
Customer Service Representative (Bilingual Spanish)
Paymentus
Richmond Hill, ON
- Full-time
The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment…
Added 19 days ago
NB
Customer service agent
National Bank of Canada
Montreal, QC
- Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Added 19 days ago
NB
Customer service agent
National Bank of Canada
Sherbrooke, QC
- Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Added 19 days ago
NB
Customer service agent
National Bank of Canada
Sherbrooke, QC
- Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Added 19 days ago
TC
Customer Service Representative
TopBuild Corp.
Edmonton, AB
- Full-time
Added 19 days ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.20/hr · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay rate $18.20/hr
Job type: Full-time
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Jun 5, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.20/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle a high volume of calls while providing technical support and identifying solutions to ensure customer satisfaction. They are responsible for documenting interactions in a database and meeting contractual Key Performance Indicators.

Requirements

Candidates must have a minimum of 2 years of customer service experience and a high school diploma or equivalent. Proficiency in English, strong computer literacy, and a minimum typing speed of 35 words per minute are required.

Skills

Customer service
Technical support
Communication
Empathy
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Call center operations
KPI management

Benefits

Paid training
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Technical Support
Omnichannel Support
KPIs
CRM
Telephony
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Problem Resolution
Communication Skills
Waterloo
Full-time

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