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Added 11 mins ago
B
Customer Representative (Travel and Tourism)
Boldr
Onward Willow, ON
- $3,200 to $4,000 CAD / year
- Full-time
- On-site
…being CURIOUS</li><li>We grow by remaining DYNAMIC</li><li>Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE </li><li>At the heart of great partnerships, we?ll always…
Added 12 mins ago
B
Customer Representative (Travel and Tourism)
Boldr
Thunder Bay, ON
- $3,200 to $4,000 CAD / year
- Full-time
- On-site
…being CURIOUS</li><li>We grow by remaining DYNAMIC</li><li>Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE </li><li>At the heart of great partnerships, we?ll always…
Added 20 mins ago
F
Customer Account Representative
Finning
Edmonton, AB
- Full-time
Finning Canada is seeking a Customer Account Representative to join our team on a permanent, full-time basis in Edmonton. In this role, you will be responsible for managing an assigned…
Added 20 mins ago
OC
Senior Analyst, SAP Ariba
Optis Consulting
Vancouver, BC
- Full-time
follow up meetings with Optis customers to gauge the success of recommended
Added 26 mins ago
CM
Customer Service Representative
CARSTAR Manitoba
Winnipeg, MB
- From $35,000 CAD / year
- Full-time
- On-site
Carlson Truck Outfitters is hiring a dedicated Customer Service Representative to join our team! Reporting to the Shop Manager, the CSR plays a critical role in supporting both customer…
Added 45 mins ago
ZS
Sales Representative - Toronto, ON
Zedcor Security Solutions
Toronto, ON · Etobicoke, Ontario
- Full-time
Zedcor is looking to add to our existing sales organization in the Toronto area. We are looking to hire Sales Representative. Sales Representatives are a crucial position as we continue to…
Added 1 hour ago
CA
Customer Service Representative
Centennial Auto Group
Charlottetown, PE
- Full-time
Centennial Nissan is seeking a motivated and organized individual with a positive attitude and a genuine passion for delivering exceptional customer service in the automotive industry!
Added 1 hour ago
C
Financial Service Representative (Bilingual)
CGI
Toronto, ON
- Temporary
The Bilingual Client Service Representative serves as the first point of contact for clients and stakeholders. In this role, you will represent the company by delivering professional,…
Added 1 hour ago
MI
Specialist, Environmental, Health & Safety
MasterBrand, Inc.
Winnipeg, MB
- Full-time
Measure success through the quality and timeliness of completed activities, the verified effectiveness of corrective actions, and associate engagement.
Added 1 hour ago
C
Private Banking Advisor
CIBC
Ottawa, ON
- Full-time
…current accreditation and are in good standing as an Investment Representative (IR) with Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID) to support investments…
Added 2 hours ago
CC
Driveline Technician
Crane Carrier (Canada) Limited
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Company culture grounded in customer service and values its people
Added 2 hours ago
A
Client Service Representative - Killam
ATB
Forestburg, AB · Killam, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 2 hours ago
GT
Store Supervisor (Full-Time)
Giant Tiger
Sioux Lookout, ON
- $43,576 CAD / year
- Full-time
- On-site
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 2 hours ago
GT
Cashier (Part-Time)
Giant Tiger
Peterborough, ON
- $17.95 CAD / hour
- Part-time
- On-site
Added 2 hours ago
GT
Store Associate (Full-Time)
Giant Tiger
Cochrane, ON
- $17.95 CAD / hour
- Full-time
- On-site
Added 2 hours ago
GT
Hardgoods Associate (Full-Time)
Giant Tiger
Brantford, ON
- $17.95 CAD / hour
- Full-time
- On-site
Added 2 hours ago
GT
Store Associate (Part-Time)
Giant Tiger
Peterborough, ON
- $17.95 CAD / hour
- Part-time
- On-site
Added 2 hours ago
GT
Store Associate (Part-Time)
Giant Tiger
Meadow Lake, SK
- $15.35 to $18 CAD / hour
- Part-time
- On-site
Added 2 hours ago
CC
Entry Level Suspension Technician
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
…personal development, and future opportunities. Our continued success thrives on the attraction and retention of spirited people who share our passion for customer…
Added 2 hours ago
AB
Sales Representative
Arctic Beverages Group of Companies
Thompson, MB
- Full-time
We are seeking an energetic and motivated Sales Representative to join our dynamic sales team from our Thompson, MB location . In this role, you will contribute to the overall success of…
Added 2 hours ago
AVP & Senior Counsel, Litigation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
Added 2 hours ago
7
Software Developer
7shifts
Toronto, ON
- $95,000 to $135,000 CAD / year
- Full-time
We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving, and encourage candidates from all backgrounds to apply.
Added 2 hours ago
7
Software Developer
7shifts
Saskatoon, SK
- $95,000 to $135,000 CAD / year
- Full-time
We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving, and encourage candidates from all backgrounds to apply.
Added 2 hours ago
RD
Associate Advisor
RBC Dominion Securities
Vancouver, BC
- Full-time
…experience in the investment field and work as a licensed Registered Representative (RR) with an IIROC…
Added 2 hours ago
MI
CN - Strategic Account Rep
MSC Industrial Supply Co.
Windsor, ON
- Full-time
The Strategic Account Representative is responsible for the development of long-term profitable sales growth through the opening of new, large accounts within a defined geographic area…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.20/hr · Full-time

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Job details

Pay: Pay rate $18.20/hr
Job type: Full-time
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Jun 5, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.20/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Customer Service Representative will handle a high volume of calls while providing technical support and identifying solutions to ensure customer satisfaction. They are responsible for documenting interactions in a database and meeting contractual Key Performance Indicators.

Requirements

Candidates must have a minimum of 2 years of customer service experience and a high school diploma or equivalent. Proficiency in English, strong computer literacy, and a minimum typing speed of 35 words per minute are required.

Skills

Customer service
Technical support
Communication
Empathy
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Call center operations
KPI management

Benefits

Paid training
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Technical Support
Omnichannel Support
KPIs
CRM
Telephony
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Problem Resolution
Communication Skills
Waterloo
Full-time

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