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Added 10 mins ago
BB
Field Technical Service Representative (Full Time)
Best Buy Canada
Langford, BC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 10 mins ago
A
Concierge - Bilingual Advisor (French) (Yaletown)
Aritzia
Vancouver, BC
- Part-time
…we deliver Everyday Luxury to the world. So much more than a customer care centre - hence the fancy name -…
Added 35 mins ago
AT
Corporate sales representative
Arcane Technologies
Québec, QC
- $60,000 to $80,000 CAD / year
- Full-time
- On-site
Added 39 mins ago
T
Senior Project Controller - Scheduling
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
Added 39 mins ago
FS
Inside Sales Representative
Friendly Senior Living
Medicine Hat, AB
- Full-time
Added 40 mins ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Kamloops, BC · Prince George, BC · Williams Lake, BC · BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 55 mins ago
B
Senior Bilingual Contracting Representative
BMO
Toronto, ON · YNG
- Full-time
Added 55 mins ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Gatineau, QC
- Part-time
Added 55 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Charlottetown, PE
- Part-time
Added 1 hour ago
SB
Service Representative
Specialty Building Products
Winnipeg, MB
- Internship
National Service Solutions supply a big box home improvement store with over 600 different products. Each week you would be responsible for visiting the scheduled stores to merchandise the…
Added 1 hour ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 1 hour ago
HI
Client Care Representative - Auto Associate
HUB International
Duncan, BC
- Full-time
Added 1 hour ago
HI
Client Care Representative - Personal Insurance Associate
HUB International
Duncan, BC
- Full-time
Added 1 hour ago
HS
CA Tooth Counter Representative
Henry Schein
Delta, BC · Vancouver, BC
- Full-time
…practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our…
Added 1 hour ago
GP
Customer Service Representative
Genuine Parts Company
Vaughan, ON · UAPINC
- Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 1 hour ago
IP
Direct Sales Representative
Intercity Packers Meat & Seafood
AB · Intercity Packers Edmonton-Alberta-ICP
- Full-time
Added 1 hour ago
AC
Member Services Representative- St. Georges Branch
Assiniboine Credit Union
Alexander, MB · St. Georges, MB
- Part-time
Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU.…
Added 1 hour ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 1 hour ago
BB
Technician II Service
Bosch Building Technologies North America
Toronto, ON
- Full-time
As a Technician II - Service with Bosh Building Technologies, you will collaboratively review, understand, analyze and implement installation blueprints and plans from Project Managers and…
Added 1 hour ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Ottawa, ON
- Full-time
Added 1 hour ago
BB
IT Operations Help Desk I (Temporary Contract)
Bosch Building Technologies North America
Toronto, ON
- Full-time
Added 1 hour ago
DB
Part Time Bridal Sales
David's Bridal
Cambridge, ON
- $16 to $25.8 USD / hour
- Part-time
…sold by them and taking care of them with one of the highest customer service scores in…
Added 2 hours ago
BC
Bilingual Customer Service Representative (Permanent)
Bunzl Canada
Mississauga, ON
- Full-time
Le ou la représentant(e) bilingue du service à la clientèle aidera les clients en les informant sur nos produits et services, en répondant à leurs questions, en prenant et en saisissant les…
Added 2 hours ago
MA
Technical sales representative
Maritime Auto Parts
Debert, NS
- From $32 CAD / hour
- Full-time
- On-site
Added 2 hours ago
BS
Customer Focused Field Tech
BRUSSELL SERVICES LLC
Field, BC
- Full-time
…George's Counties, Maryland & Washington DC Home | about us | Service Guarantee | Testimonals | career | Contact Our Sevices Termite Control Pest Control Wildlife Control Commercial…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.20/hr · Full-time

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Job details

Pay: Pay rate $18.20/hr
Job type: Full-time
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Jun 5, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.20/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Customer Service Representative will handle a high volume of calls while providing technical support and identifying solutions to ensure customer satisfaction. They are responsible for documenting interactions in a database and meeting contractual Key Performance Indicators.

Requirements

Candidates must have a minimum of 2 years of customer service experience and a high school diploma or equivalent. Proficiency in English, strong computer literacy, and a minimum typing speed of 35 words per minute are required.

Skills

Customer service
Technical support
Communication
Empathy
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Call center operations
KPI management

Benefits

Paid training
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Technical Support
Omnichannel Support
KPIs
CRM
Telephony
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Problem Resolution
Communication Skills
Waterloo
Full-time

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