Find work in Canada.

334,987 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
S
IT Technology Services Senior Specialist - Linux Administration, Hyperscaler, Pacemaker Operations
SAP
Toronto, ON
- Full-time
Added 8 mins ago
FH
Business Analyst
Fraser Health
New Westminster, BC
- Full-time
Demonstrated understanding of the relational multidimensional database concepts
Added 37 mins ago
C
Senior Mainframe Test Analyst
Cognizant
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Perform database validation and data reconciliation activities using DB2, VSAM, and SQL queries.
Added 37 mins ago
F
Partenaire d'affaires aux ressources humaines (Couverture de maternité) | HR Business Partner (Maternity Cover)
Framestore
Montreal, QC
- Full-time
Intermediate/advanced proficiency with Microsoft Word, Excel, HR database
Added 53 mins ago
C
PUBLISHING MANAGER
CIRCA
London, ON
- Full-time
Added 1 hour ago
UA
Senior Analyst
U3 Advisors
Cambridge, ON
- Full-time
Experience and high proficiency with Microsoft Excel, especially in managing larger datasets; fluency with database structure, advanced functions, and PivotTables a plus.
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Database querying and transformation: dbt, SQL (writing queries, joins, stored procedures)
Added 1 hour ago
WR
Project Manager, ICAT - Redevelopment (Full Time)
Windsor Regional Hospital
Windsor, ON
- Full-time
Consulting with Equipment vendors to ensure physical space, operational requirements, and utility requirements are carried out in the equipment database accurately.
Added 1 hour ago
TO
Registered Nurse, Cardiac Device Clinic
The Ottawa Hospital
Ottawa, ON
- Part-time
Added 2 hours ago
OD
Senior Customer Experience Specialist
One Degree Organic Foods
Mission, BC
- Full-time
Support the development of a structured farmer relationship management approach (database, cadence, tracking, etc.)
Added 2 hours ago
AH
Coordinator
Alberta Health Services
Wetaskiwin, AB
- Part-time
…work of Volunteer Resources. You will maintain an up-to-date database, ensuring volunteers are compliant with AHS guideline standards in health screening, criminal record checks,…
Added 2 hours ago
AH
Health Information Management Professional I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Knowledge of current Canadian Coding Standards and Discharge Abstract Database (DAD) and National Ambulatory Care Reporting Standards (NACRS) Abstracting Manuals for the collection of…
Added 3 hours ago
H
Social Worker Degree
HealthCareersInSask.ca
Regina, SK
- Full-time
Ability to enter and retrieve data in computer database systems
Added 3 hours ago
BB
technical support specialist - wholesale trade
Big Bang ERP
Montréal, QC
- $70,000 to $75,000 CAD / year
- Full-time
- Hybrid
Added 3 hours ago
M
RQ2 - Software Developer - Senior
Maarut
Toronto, ON
- From $101 CAD / day
- Full-time
- On-site
…style="text-align:justify"><span>Work would include documentation, development, database design and testing.<br/></span></li></ul><p class="align-justify" style="margin-top:0px;…
Added 3 hours ago
SL
Student, Analytics & Technology Systems (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Added 3 hours ago
VH
Supervisor, Early Intervention Hoarding Services – Temporary Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…service, and other relevant documentation on electronic client database streams, amongst other…
Added 4 hours ago
PC
Career Development Practitioner
PEI Career Development Services Inc. (CDS)
Montague, PE
- Full-time
Microsoft 365 and database management skills are an asset.
Added 4 hours ago
NH
nurse practitioner
NL Health Services
Harbour Grace, NL
- $52.31 to $64.92 CAD / hour
- Full-time
- On-site
Added 4 hours ago
NH
nurse practitioner
NL Health Services
St. John's, NL
- $52.31 to $64.92 CAD / hour
- Full-time
- Contract
- On-site
…practice and client outcomes.Demonstrated skills in computer and database management skillsThe use of a personal vehicle is a condition of employment.A satisfactory record of work…
Added 4 hours ago
BM
Cashier
Business Minutes
ON · Ontario, Canada
- Part-time
Added 4 hours ago
SH
Sales Manager
Sandman Hotel Group
Prince George, BC
- $54,000 to $64,000 CAD / year
- Full-time
- On-site
…relationships. Develop and maintain a contact and customer database within the Corporate market segment. Develop and promote product image and awareness by direct sales campaigns and…
Added 4 hours ago
NI
Software Developer
Nuwelcom Inc
Charlottetown, PE
- Full-time
We are seeking a highly skilled Software Developer to lead the design, development, and deployment of cutting-edge digital solutions across web, mobile, and cloud platforms. This role is…
Added 4 hours ago
DC
QA Analyst
Dover Corporation
Mississauga, ON
- Full-time
…Creating and or improving test plans that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability. Documenting…
Added 4 hours ago
RS
Marketing Manager
Red Shores Racetrack & Casino
Charlottetown, PE
- Full-time
The position will include the analysis of customer insights, database marketing, consumer trends, and marketing best practices to build successful strategies. They are accountable for…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.20/hr · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay rate $18.20/hr
Job type: Full-time
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Jun 5, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.20/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle a high volume of calls while providing technical support and identifying solutions to ensure customer satisfaction. They are responsible for documenting interactions in a database and meeting contractual Key Performance Indicators.

Requirements

Candidates must have a minimum of 2 years of customer service experience and a high school diploma or equivalent. Proficiency in English, strong computer literacy, and a minimum typing speed of 35 words per minute are required.

Skills

Customer service
Technical support
Communication
Empathy
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Call center operations
KPI management

Benefits

Paid training
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Technical Support
Omnichannel Support
KPIs
CRM
Telephony
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Problem Resolution
Communication Skills
Waterloo
Full-time

Report this job