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Added 4 mins ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Added 22 mins ago
AW
Senior Manager, Agency Portfolio
Arterra Wines Canada
Mississauga, ON
- Full-time
The Senior Portfolio Manager -Agency Brands will lead a portfolio of Agency Import wine brands, adapting global brand strategies for Canadian execution and driving go to market strategies…
Added 22 mins ago
AI
Used Car Manager - Cambridge Hyundai
AutoCanada Inc.
Cambridge, ON
- $24,000 to $60,000 CAD / year
- Full-time
Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers
Added 36 mins ago
CM
Account Manager
Cynergy Mechanical
Uxbridge, ON
- Full-time
…multi-residential, healthcare, education, government, entertainment, and senior care. Team members join a trusted service provider with a strong reputation for completing complex projects…
Added 36 mins ago
R
Account Executive
RevPilots
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client distributes PTAC, VTAC, room ACs, fridges, and accessories to the hospitality, senior living, mechanical contractor, and multi-family markets across Canada and the United States.
Added 37 mins ago
BB
Sales Representative
Bloomstar Bouquet
ON
- $45,000 to $50,000 CAD / year
- Full-time
…sales activities across the business. Reporting directly to the Senior Business Development Manager, this role plays an important part in managing customer orders, responding to customer…
Added 37 mins ago
TT
Manager, Business Development WTC
The Toronto Region Board of Trade
Toronto, ON
- $75,000 to $110,000 CAD / year
- Full-time
Represent WTC-T at priority events to generate partnership and sponsorship conversations, tracking leads and follow-up in CRM
Added 37 mins ago
B
Senior Data Analyst (Gaming)
Blazesoft
Vaughan, ON
- Full-time
Manage and execute hands-on configurations within CRM and other operational systems to support marketing campaigns, player segmentation, and feature rollout.
Added 52 mins ago
BC
Senior Claims Advisor
BFL CANADA
Hamilton, ON · Toronto, ON
- Full-time
We are looking for a Senior Claims Advisor to join our team in our Toronto or Hamilton office!
Added 52 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
The Senior Business Development Manager leads strategic growth initiatives and plays a key role in shaping long-term business development strategies aligned with corporate objectives. In…
Added 1 hour ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
The Senior Business Development Manager leads strategic growth initiatives and plays a key role in shaping long-term business development strategies aligned with corporate objectives. In…
Added 1 hour ago
AI
Associate Account Executive
Aareas Interactive Inc.
Toronto, ON · North York, ON
- Full-time
…an Associate Account Executive, you’ll be embedded with our senior sales team - learning our methodology, supporting the full sales cycle, and building toward running your own…
Added 1 hour ago
Senior Business Analyst
World Vision Canada
Mississauga, ON
The Senior Business Analyst, Enterprise Data holds the end-to-end view of how World Vision Canada's core business processes and the information supporting them fit together across…
Added 1 hour ago
HF
Client Account Specialist
Hybrid Financial
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
- On-site
…with administrative tasks and special projects as needed by senior team members Desired Experience : University degree or college diploma in a relevant field is required (Commerce, Finance,…
Added 1 hour ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
…employment opportunities, and being a trusted advisor to our senior leadership…
Added 1 hour ago
Senior Development Officer
Hillel International
Toronto, ON
The Senior Development Officer is an experienced fundraising leader and collaborative self-starter who is relationship-driven and will play a key role in growing Hillel Ontario’s…
Added 2 hours ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
An understanding of the funnel. You know the difference between an MQL and an SQL and have worked in a CRM (HubSpot or Salesforce)
Added 2 hours ago
Senior Specialist, Software Engineering (Middleware-AZURE)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Senior Specialist, Software Engineering (Middleware-AZURE) position, where the next generation of cloud-based solutions is being…
Added 3 hours ago
PR
National Practice Leader, Private Client Insurance
Purves Redmond Limited
Toronto, ON
- Full-time
RIBO licensed (CIP, CAIB, CRM, or other relevant industry designation considered an asset)
Added 3 hours ago
EH
Business Development Account Manager (AM) FT
Edgewood Health Network Inc
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
…activity, renewal and performance information in Salesforce/CRM, ensuring records are current, complete and accessible to internal…
Added 3 hours ago
KW
Senior Account Executive
Kintetsu World Express Inc.
Mississauga, ON
- Full-time
We are seeking a Senior Account Executive to support new business acquisition and the expansion of existing business across various modes of transportation, based on the needs of the branch…
Added 3 hours ago
CU
Senior Philanthropy Officer, Major Gifts, TO
Canadian Unicef Committee
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
…children around the world. As part of the Major Gifts team, the Senior Philanthropy Officer will help connect generous Canadians to UNICEF’s lifesaving work - advancing the mandate of…
Added 3 hours ago
CU
Senior Philanthropy Officer, Major Gifts
Canadian Unicef Committee
BC · Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
…children around the world. As part of the Major Gifts team, the Senior Philanthropy Officer will help connect generous Canadians to UNICEF’s lifesaving work - advancing the mandate of…
Added 3 hours ago
Senior Product Marketing Manager
KEV Group
Toronto, ON
We are looking for a Senior Product Marketing Manager to join our growing team. In this role, you will be responsible for leading product positioning, developing and executing go‑to‑market…
Added 3 hours ago
M
Associate Marketing Manager, Acquisition & Retention, Affinity Markets
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Oversee compliant content and use CRM, automation, and analytics tools to manage customer journeys and performance.

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.20/hr · Full-time

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Job details

Pay: Pay rate $18.20/hr
Job type: Full-time
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Jun 5, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.20/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle a high volume of calls while providing technical support and identifying solutions to ensure customer satisfaction. They are responsible for documenting interactions in a database and meeting contractual Key Performance Indicators.

Requirements

Candidates must have a minimum of 2 years of customer service experience and a high school diploma or equivalent. Proficiency in English, strong computer literacy, and a minimum typing speed of 35 words per minute are required.

Skills

Customer service
Technical support
Communication
Empathy
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Cross-selling
Up-selling
Data entry
Call center operations
KPI management

Benefits

Paid training
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Technical Support
Omnichannel Support
KPIs
CRM
Telephony
Microsoft Office
Google Suite
Data Entry
Cross-selling
Up-selling
Problem Resolution
Communication Skills
Waterloo
Full-time

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