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Added 1 min ago
TH
Lot Associate : Part Time - CAMBIE
The Home Depot
Canada
- Part-time
Added 1 min ago
TH
Overnight Freight Associate : Part Time - CAMBIE
The Home Depot
Canada
- Part-time
Added 1 min ago
TH
Overnight Freight Associate : Part Time - SHAWNESSY
The Home Depot
Airdrie, AB
- Part-time
Added 1 min ago
TH
Plumbing & Electrical Sales Associate : Part Time - TUSCANY
The Home Depot
Canada
- Part-time
Added 1 min ago
TH
Front End Associate : Full Time - CAMPBELL RIVER
The Home Depot
Campbell River, BC
- Full-time
Added 1 min ago
TH
Front End Associate : Part Time - CAMPBELL RIVER
The Home Depot
Campbell River, BC
- Part-time
Added 1 min ago
TH
Cashier : Part Time - NORTH HILL
The Home Depot
Calgary, AB
- Part-time
Added 1 min ago
DT
Customer Service Associate I
Dollar Tree Stores
Vancouver, BC
- Part-time
…perform any other related duties as may be required by their…
Added 1 min ago
TS
Support Services Worker
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Belkin House
- Part-time
To maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor
Added 2 mins ago
MC
Line Cook / Chef de Partie
Mayfair Clubs
Toronto, ON · North York, ON
- $19 CAD / hour
- Full-time
…kitchen environment. This role reports to the Food & Beverage…
Added 2 mins ago
CG
Baker Full Time
Compass Group Canada
Sudbury, ON
- Full-time
Assist with the completion of production records to include waste tracking, used/unused portions and product shortages and inform supervisor when supplies are low.
Added 2 mins ago
GO
Afterhours Social Services Worker
Government of Manitoba
Flin Flon, MB
- Internship
…for accountability purposes; as requested by the After Hours Supervisor, the After Hours Social Services Worker will prepare briefing materials pertaining to his/her caseload or issues in…
Added 2 mins ago
FH
Social Worker, BSW - Peace Arch Hospital
Fraser Health Authority
White Rock, BC
- $44.85 to $56.02 CAD / hour
- Other
…submitting data to appropriate staff and providing input to supervisor on data trends and possible methods of improving data collection and record…
Added 2 mins ago
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WPG - City Dispatcher Trainee
Gardewine
Winnipeg, MB
- Full-time
We are currently hiring a City Dispatch Trainee to join our Winnipeg Terminal team. Reporting to the Manager and Supervisor of Linehaul, this role is an excellent opportunity for…
Added 2 mins ago
BM
Grounds Maintenance Supervisor- Winter-Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…various property maintenance projects across the resort. The Supervisor, Grounds Maintenance is well versed in the routine grounds maintenance duties as well as the assigned work orders and…
Added 2 mins ago
TS
Homelessness Services Worker
The Salvation Army in Canada
St. Catharines, ON
- Part-time
Direct supervisor and members of the management team
Added 2 mins ago
TS
Support Services Worker
The Salvation Army in Canada
Vancouver, BC
- Part-time
To maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor
Added 2 mins ago
QR
SALES PRICING SUPERVISOR
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
We are looking to fill a permanent, full-time Sales Pricing Supervisor position at our Ville Saint-Laurent offices.
Added 3 mins ago
NC
Maintenance Worker
Neighbours Community Homes
Canada
- Full-time
Strong verbal, comprehension and written English communication skills and the ability to interact effectively with supervisor, team members, contractors and tenants.
Added 14 mins ago
AE
Mine Trainer, Underground Operations
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Reporting to the General Supervisor of Underground Health and Safety, you will be part of the Underground Operations Department. You will ensure that the goals and objectives are achieved…
Added 14 mins ago
C
Production Supervisor
ClearTech
Port Coquitlam, BC
- Full-time
Minimum 3 to 5 years of experience as a supervisor in manufacturing, chemical processing, and warehouse operations. Experience in chemical manufacturing or industrial operations is an asset.
Added 18 mins ago
RB
Senior Operations Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
Minimize operational and reputation risks to RBC I&TS by escalating all issues to supervisor/manager.
Added 31 mins ago
I
CNC Operator - Afternoon Shift
Integra
Harrow, ON
- Full-time
Report any issues to supervisor, troubleshoot parts when issues occur.
Added 31 mins ago
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Superviseur de production / Production Supervisor - French
Wonderbrands
Longueuil, QC
- Full-time
Reporting to the Production Manager, the Production Supervisor provides hands-on leadership over a production shift within the plant to ensure that production directives are met safely and…
Added 31 mins ago
PG
General Superintendent - Building Restoration
PRC Group Limited
Toronto, ON · Etobicoke, ON
- Contract
Previous experience in a Superintendent, Site Supervisor or similar field leadership role.

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Oct 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matters
Inclusive - Everyone is Included and everyone wins
We work hard and party even harder.

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 4 weeks training, 2 weeks' vacation.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs

Schedule

Program hours of operation - Monday to Saturday (8am to 9pm). You will be provided with 8-hour shifts for 5 days a week.

Location

Onsite – TP Waterloo Office (B-619 Kumpf Dr, Waterloo Ontario N2V 1K8

Pay

Pay rate – Between17 - 19 CAD per hour.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Location: TPCA Waterloo Onsite

Reports to: Supervisor

Contract: Regular, Full-time

Education: High School Diploma

Travel Requirements: No

For existing vacancy: Yes

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

Handle high-volume customer calls, identify customer needs, and provide appropriate solutions while meeting service quality and contractual KPI requirements. Document interactions, follow client policies, and identify opportunities to cross-sell or upsell while delivering empathetic customer support.

Requirements

A high school diploma or equivalent is required, with post-secondary education preferred, along with at least two years of customer service experience and English proficiency. Candidates need strong telephone and communication skills, computer literacy, a typing speed of at least 35 words per minute, schedule flexibility, and the ability to pass a background check.

Skills

Customer Service
Verbal Communication
Active Listening
Empathy
Problem Resolution
Cross-Selling
Upselling
Call Tracking
Microsoft Office
Google Suite
Cloud-Based CRM
Telephony Tools
Typing
Teamwork
Time Management
Adaptability

Benefits

Paid Training
Four Weeks of Training
Two Weeks of Vacation
Medical Benefits
Dental Benefits
Employee and Family Assistance Programs
Career Development
Incentive Programs

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Business Process Outsourcing
Customer Care
Technical Support
Customer Acquisition
Omnichannel Support
High-Volume Calls
Key Performance Indicators
Customer Satisfaction
Call Tracking Database
Microsoft Office
Google Suite
Internet Explorer
Microsoft Edge
Google Chrome
Cloud-Based CRM
Telephony Tools
Typing Speed
Cross-Selling
Upselling
Background Check
Customer Service Etiquette
Problem Resolution

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