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Added 4 mins ago
TP
Airport Planning and Development Advisor
Toronto Port Authority
Toronto, ON
- Full-time
Lead the review and assessment of development applications, land use proposals, and planning initiatives to identify and mitigate impacts on airport operations, aviation safety, protected…
Added 4 mins ago
GG
Director - Marketing and Business Development
Grewal Guyatt LLP
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
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Manager, Downstream Finance Decision Support & Planning
Nutrien
Calgary, AB
- Full-time
…segment. You will work closely with cross-functional teams and senior leadership to deliver insights that drive informed decision-making and business…
Added 4 mins ago
AA
Senior Procurement Specialist
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
Fleming and Baron (an ASSA ABLOY company) is adding a Senior Procurement Specialist to join our team. This position will be performed on-site Monday through Friday at our manufacturing…
Added 4 mins ago
W
Junior Process Engineer
Worley
Sarnia, ON
- Full-time
…standards, and customer expectations. Under the guidance of senior engineers and project leaders, you will support the preparation of engineering deliverables, participate in technical…
Added 4 mins ago
KC
Senior Mechanical Engineer - Hydro
Klohn Crippen Berger
Vancouver, BC
- Other
Klohn Crippen Berger (KCB) is seeking an experienced Senior Mechanical Engineer to join our Power and Transportation Group. This leadership role is ideal for a seasoned engineer with 15+…
Added 4 mins ago
QM
Comptable Senior / Senior Accountant
Quantum Management Services Ltd.
Montreal, QC
- $75,000 to $90,000 CAD / year
- Full-time
Notre client, un cabinet comptable indépendant en croissance, recherche un(e) comptable senior possédant au moins trois ans d'expérience en cabinet.
Added 4 mins ago
AS
Fixed Income Risk System Developer
Axelon Services Corporation
Montreal, QC
- $65.52 USD / hour
- Other
…end-of-day risks, PnL (Profit and Loss), and market scenarios to senior management, trading desks, controllers, and market risk…
Added 4 mins ago
Assistant Vice President, Process Excellence
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Establish process ownership and accountability. Partner with senior business leaders to identify accountable process owners, clarify decision rights, and ensure end-to-end processes have…
Added 4 mins ago
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Senior Product Analyst (Application Support)
FCC / FAC
Regina, SK
- Full-time
Help employees and customers get back to work quickly when issues arise with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate complex…
Added 4 mins ago
E
Sr Advisor Market Price Risk Management
Enbridge
Calgary, AB
- Full-time
Prepare and deliver market risk analysis, forecasting, and hedge recommendations to senior leadership, including the Director, Market Price Risk and VP Treasury, Risk & Pensions.
Added 4 mins ago
Senior Business Relationship Manager, IT
DSV
Toronto, ON
DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities,…
Added 19 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 19 mins ago
MP
Senior Security Analyst
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
Please note, only applications submitted through the Applicant Tracking System will be accepted.
Added 19 mins ago
S
Medical Director Oncology
Sanofi
Toronto, ON
- Full-time
The Medical Director, Oncology is a senior medical leader within the Sanofi Specialty Care Canada Medical Affairs team. This role is the primary Canadian medical expert and scientific voice…
Added 19 mins ago
AE
Human Resources Business Partner (1-Year Term)
Atomic Energy of Canada, Ltd.
Ottawa, ON
- Other
Experience supporting senior leaders and management teams would be considered an asset.
Added 19 mins ago
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Senior Manager - WM Business Risk
RBC
Toronto, ON
- Full-time
The Senior Manager, Business Risk, provides support to RBC Wealth Management (WM) Canada’s Operational Risk management leadership, by providing expertise, advice and counsel, enhancing…
Added 19 mins ago
M
Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Miratech
Mississauga, ON · Toronto
- Full-time
We are looking for a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions…
Added 19 mins ago
M
Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Miratech
Vaughan, ON · Toronto
- Full-time
We are looking for a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions…
Added 19 mins ago
M
Copy of Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Miratech
Brampton, ON · Toronto
- Full-time
We are looking for a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions…
Added 19 mins ago
WO
Medical Laboratory Assistant - Emergency Department
William Osler Health System
Brampton, ON
- Part-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 19 mins ago
EG
Senior Architect/Project Manager (Major Aviation Infrastructure)
Egis Group
Toronto, ON
- Full-time
WW+P is seeking a licensed Senior Architect / Project Manager to join our Toronto Studio and support the delivery of a major aviation infrastructure project.
Added 19 mins ago
EG
Junior Intern Architects & Designers
Egis Group
Toronto, ON
- Full-time
This senior project management position offers a salary of $60,000 to $75,000, commensurate with prior project leadership experience.
Added 19 mins ago
EG
Senior Architect (Major Aviation Infrastructure)
Egis Group
Toronto, ON
- Full-time
WW+P is seeking Senior Architects to join our Toronto Studio and support the delivery of a major aviation infrastructure project.
Added 19 mins ago
GD
Business Development Manager, Tactical Comms
General Dynamics Missions System International
Ottawa, ON
- Full-time
Conduct negotiations with customers (including Senior Government), partners and corporate stakeholders.

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

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Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle high-volume inbound calls to provide technical support and resolve customer inquiries. They are responsible for maintaining high quality standards, documenting interactions in a database, and identifying opportunities for cross-selling and up-selling.

Requirements

Candidates must have a minimum of 2 years of customer service experience and a high school diploma or equivalent. Proficiency in English, strong computer literacy, and a minimum typing speed of 35 words per minute are required.

Skills

Customer service
Technical support
Communication
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Empathy
Cross-selling
Up-selling
Data entry
Conflict resolution
Time management

Benefits

Paid training
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
Omnichannel Support
CRM
Microsoft Office
Google Suite
KPI
Cross-selling
Up-selling
Data Entry
Communication Skills
Problem Solving
Waterloo
Teleperformance

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