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Added 14 mins ago
HX
IT Support (Onsite)
Hotel X Toronto, A Destination by Hyatt Hotel
Toronto, ON
- Full-time
Excellent customer service skills and ability to understand and apply knowledge from technical manuals required.
Added 14 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
Added 14 mins ago
Site Manager
Fortrex
Mississauga, ON
4. Ensure compliance with all internal company procedures and policies including Technical Services, Human Resources, Accounting, IT, and general customer service.
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T
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Textron
Mirabel, QC
- Full-time
…de réparation certifiées pour les appareils commerciaux en service (appareils légers, intermédiaires et moyens). Ce groupe est formé de concepteurs et d’analyste de contraintes…
Added 14 mins ago
Software Support Engineer, AFT Quality
Amazon
Toronto, ON
…working alongside our employees in the FCs to move billions of customer orders through our Fulfillment Centers globally. As part of this vision, AFT Quality's Perceptive Fulfillment…
Added 14 mins ago
S
Vice President Fleet Canada
SIXT
Mississauga, ON
- Full-time
We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car…
Added 14 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Cranbrook, BC
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 14 mins ago
W
Full Time Pharmacy Assistant - Courtenay
Walmart
Courtenay, BC
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 14 mins ago
EI
Field Service Representative / Représentant(e) de service sur le terrain
Ecolab Inc.
Saguenay, QC
- Full-time
Ecolab is seeking a Field Service Representative (12 month Contract) where your hands-on skills and customer-first mindset will help shape a more sustainable future. You’ll be part of a…
Added 14 mins ago
FC
Senior Drafter
FLINT Corp.
Alexis Whitecourt 232, AB · Whitecourt, Alberta
- Full-time
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental…
Added 14 mins ago
PC
Administrative Assistant
Pwc Canada
London, ON · Montreal, QC
- Full-time
Experience in customer service, administration, or a related role, with transferable skills relevant to the position. Previous experience in a partnership or professional services firm is…
Added 14 mins ago
HP
Service Coordinator
Hart Pump Service (1983) Limited
Toronto, ON · Scarborough, ON
- Full-time
As our company continues to grow, we are seeking a highly organized, customer-focused and proactive Service Coordinator – Technical Services to join our team.
Added 14 mins ago
CP
Process Engineering lll (Packaging)
Contract Pharmaceuticals Limited
Mississauga, ON
- $95,000 to $110,000 CAD / year
- Full-time
For more than 30 years CPL has partnered with the world’s leading pharmaceutical companies to provide full-service product development and manufacturing, singularly focused on innovation…
Added 14 mins ago
IG
Dayforce Application Engineer
Insight Global
Canada
- Contract
…trends across recurring issues, and collaborate with appropriate technical and business teams to drive issues toward…
Added 14 mins ago
VS
Application Analyst
vTech Solution Canada
AB · Edmonton, AB
- Contract
Experience coordinating release schedules, service requests, and customer priorities.
Added 29 mins ago
AI
M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Good communication skills with ability to interact with business users, service desk teams, technical leads, customer stakeholders and offshore support teams.
Added 29 mins ago
AI
Technical Lead - SharePoint Online, Power Platform & Copilot Studio (Microsoft 365, SPFx , Power Apps)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Communicate effectively with business users, customer stakeholders, architects, service owners, technical teams, and support teams
Added 29 mins ago
BV
SEASONAL ASSOCIATE
Bikini Village
Orleans, ON
- Full-time
You listen to customers’ needs to provide exceptional customer service;
Added 29 mins ago
BV
SALES ASSOCIATE
Bikini Village
Halifax, NS
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 29 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Burlington, ON
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 29 mins ago
BV
SALES ASSOCIATE
Bikini Village
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
You listen to customers’ needs to provide exceptional customer service;
Added 29 mins ago
AI
Senior Sql Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
…administration, production support, operational governance and database service delivery. The role requires hands-on SQL DBA expertise, leadership, troubleshooting, availability management,…
Added 29 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 29 mins ago
T®
PCB Design Engineer II
TekWissen ®
Markham, ON
- $43 to $45 CAD / hour
- Contract
Compare competitor implementations with internal and customer designs to identify differences in component selection, integration, layout, and system architecture.
Added 29 mins ago
H
Principal Software Engineer – Collateral Treasury Trading Platforms
HSBC
Toronto, ON · Greater Toronto Area, Canada
- $91,600 to $137,300 CAD / year
- Full-time
HSBC Digital Business Services provides essential operational and technical support to our global businesses, helping improve customer service and efficiency. In this role you will help…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle high-volume inbound calls to provide technical support and resolve customer inquiries. They are responsible for maintaining high quality standards, documenting interactions in a database, and identifying opportunities for cross-selling and up-selling.

Requirements

Candidates must have a minimum of 2 years of customer service experience and a high school diploma or equivalent. Proficiency in English, strong computer literacy, and a minimum typing speed of 35 words per minute are required.

Skills

Customer service
Technical support
Communication
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Empathy
Cross-selling
Up-selling
Data entry
Conflict resolution
Time management

Benefits

Paid training
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
Omnichannel Support
CRM
Microsoft Office
Google Suite
KPI
Cross-selling
Up-selling
Data Entry
Communication Skills
Problem Solving
Waterloo
Teleperformance

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