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Added 43 mins ago
RS
Shipping and Receiving Clerk - Night Shift Sunday - Wednesday
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
- Full-time
…Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform…
Added 43 mins ago
SN
Inside Technical Sales Representative - HVAC
Swegon North America
Ajax, ON
- Full-time
We are seeking a dynamic and experienced Inside Technical Sales Representative specializing in HVAC, noise and vibration isolation systems to join our team at Vibro-Acoustics by Swegon. In…
Added 1 hour ago
RS
Sr Field Service Technician
Rapiscan Systems
Vancouver, BC
- $38 to $48 USD / hour
- Full-time
We are currently seeking a Senior Field Service Technician to be part of our fast paced and quality focused team. ** The candidate for this position will need to be based out of Vancouver,…
Added 1 hour ago
RS
Opportunités d’emploi – Techniciens diesel
Ryder System, Inc.
Ottawa, ON · Vanier, ON
- Full-time
Le Technicien III doit être capable d'effectuer la majorité des tâches de maintenance lourde et de service sur les véhicules Ryder avec un minimum de soutien. Il travaille avec l'aide d'un…
Added 1 hour ago
RC
Sales Representative
Reliable Corporation
Burlington, ON
- Full-time
Work Location: In personRole Description This is a full-time, on-site Sales Representative role based in Burlington, ON. The Sales Representative will engage prospective and existing…
Added 3 hours ago
GardaWorld - Customer Service - 41680$/year+benefits - Ste-Therese
GardaWorld
Sainte-Thérèse, QC
JOB DESCRIPTION – CUSTOMER SERVICE REPRESENTATIVE
Added 3 hours ago
NB
Financial Service Representative
National Bank of Canada
Sherbrooke, QC
- Full-time
A career as Financial Services Representative in Investments at National Bank is an opportunity to create a positive impact for our clients. In this role, you’ll support Financial Planners…
Added 3 hours ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Execute accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Added 3 hours ago
Senior Software Development Engineer in Test (SDET)
Adaptive Financial Consulting
Montreal, QC
Our clients include the world’s leading investment banks, investment managers, fintech and capital market service providers. With a global reach with offices in London, New York, Barcelona…
Added 3 hours ago
TE
Inside Sales Representative
Titan Environmental Containment & Titan USA
Burlington, ON
- Full-time
Titan Environmental is seeking an Inside Sales Representative to support business growth in our office in Burlington, ON by building strong customer relationships, identifying sales…
Added 3 hours ago
SC
Housing Stability Worker - 6280H
Starling Community Services
Kitchener, ON
- Full-time
Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly…
Added 4 hours ago
R&
ILS Support /Tech Writer
Robertson & Company Ltd.
Ottawa, ON
- Contract
Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries
Added 4 hours ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Toronto, ON
- Full-time
Vacation time + 11 paid statutory holidays + paid sick days
Added 4 hours ago
I
Expert en assurance de biens des entreprises III
Intact
Mississauga, ON
- Full-time
As a Claims Representative III, Subrogation, your work will have a big impact as you’d be responsible for the investigation, negotiation, and settlement of commercial and personal lines…
Added 4 hours ago
P
Senior Customer Service Representative
ProAmpac
Whitby, ON
- Full-time
Keep ERP/CRM records accurate and report on on-time delivery, order accuracy and complaint rates.
Added 4 hours ago
Occupation Health & Safety Officer (Inspector (Specialist) 3) (Designated)
The Government of Nova Scotia
Dartmouth, NS
Closing Date: 02-Dec-26 (Applications are accepted until 11:59 PM Atlantic Time)
Added 5 hours ago
QT
Spécialiste du soutien informatique / Technical Support
Quantum Technology Recruiting Inc. (QTR)
Laval, QC
- Contract
- Coordonner la résolution des alertes et des tickets de service, et les transmettre à l'équipe de niveau 3 au besoin
Added 5 hours ago
Diagnostic Medical Sonographer - Diagnostic Imaging
Nova Scotia Health and IWK Health
Windsor, NS
Comprehension of the technical language to be able to review and use manuals and take part in relevant discussions
Added 6 hours ago
Sales Support Coordinator
Enercare
Toronto, ON
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and…
Added 6 hours ago
IF
Claims Representative III, Commercial Property- Subrogation
Intact FC
Mississauga, ON
- Full-time
As a Claims Representative III, Subrogation, your work will have a big impact as you’d be responsible for the investigation, negotiation, and settlement of commercial and personal lines…
Added 6 hours ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by…
Added 7 hours ago
AG
Customer Care Representative
Activate Games
Winnipeg, MB
- Part-time
We are currently hiring for a part-time vacancy (20-30 hours per week), based at our Head Office in Winnipeg, located at 1099 Wilkes Avenue, Unit 11. Candidates must have flexible…
Added 7 hours ago
Service Desk Technician
Halton Region
Oakville, ON
Reporting to the Supervisor - Service Desk, the position would provide first level technical support, including troubleshooting hardware and software computer issues.
Added 8 hours ago
IW
Outside Sales Representative
ICONIX Waterworks
London, ON
- Other
Source information about client’s business to anticipate opportunities to provide products and service to the customer
Added 9 hours ago
OO
Director
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
This poster will close at 12:00 AM EST on the posting’s indicated closing date (note that for those in the Pacific Time Zone, this corresponds to 10:00 PM PST on the previous day). To be…

Teleperformance

Customer Service Representative Onsite (Waterloo)

Waterloo, ON, Canada
TPCA Waterloo, Canada

Pay rate $18.50/hr · Full-time

Apply About employer

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Job details

Pay: Pay rate $18.50/hr
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 2 years of Customer service experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.
Restaurants/Shopping/Amenities within walking distance to the office
Paid Training
Pay rate $18.50/hr

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

RESPONSIBILITIES

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Minimum 2 years of Customer service experience
English Language proficiency
Good telephone customer service etiquette
Satisfactory background check.
Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Experience with cloud-based CRM and telephony tools (preferred)
Typing speed: minimum of 35 words per minute
Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage
Flexible schedule availability
Team player, working with the team to achieve objectives, friendly and approachable even when busy
Ability to quickly learn new applications and processes.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Waterloo onsite location

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will handle high-volume inbound calls to provide technical support and resolve customer inquiries. They are responsible for maintaining high quality standards, documenting interactions in a database, and identifying opportunities for cross-selling and up-selling.

Requirements

Candidates must have a minimum of 2 years of customer service experience and a high school diploma or equivalent. Proficiency in English, strong computer literacy, and a minimum typing speed of 35 words per minute are required.

Skills

Customer service
Technical support
Communication
Problem resolution
Microsoft Office
Google Suite
CRM
Telephony tools
Typing
Empathy
Cross-selling
Up-selling
Data entry
Conflict resolution
Time management

Benefits

Paid training
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Center
Technical Support
Omnichannel Support
CRM
Microsoft Office
Google Suite
KPI
Cross-selling
Up-selling
Data Entry
Communication Skills
Problem Solving
Waterloo
Teleperformance

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