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Added 12 mins ago
KD
Coordonnateur ou coordonnatrice, tarification et promotions / Pricing & Promotion Coordinator
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
…approved, and accurately reflected in internal and customer…
Added 12 mins ago
PC
Specialist, Food Safety & Commercialization - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…high-quality products that meet consumer expectations and support business…
Added 12 mins ago
ES
Senior Java Engineer
EPAM Systems
Toronto, ON
- Full-time
Join a high-impact engineering team building the distributed systems that power corporate actions and investment data processing. You will design, own, and evolve production-grade Java…
Added 12 mins ago
G
Project Controls Coordinator - Buildings
Graham
Vancouver, BC
- Full-time
Support Project Setup and Execution: Assist with project startup by ensuring budgets, schedules, and systems are established correctly to enable effective project execution and performance…
Added 12 mins ago
S
Medical Stenographer 1, Anatomical Pathology - Lions Gate Hospital Labs
Sanya’k̓ula
North Vancouver, BC
- Full-time
…addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite…
Added 12 mins ago
GC
Intermediate/Senior Infrastructure Planning / Hydraulic Modeler
GEI Consultants, Inc.
Vaughan, ON
- $85,000 to $110,000 CAD / year
- Full-time
…resilient, and sustainable water, wastewater, and stormwater systems. You'll apply your technical expertise, guide strategic project decisions, mentor junior team members, and influence the…
Added 12 mins ago
BL
Marketing Specialist
BC Legal Management Association
Vancouver, BC
- Other
…Canada. Our clients rely on us because we understand their business as well as the…
Added 12 mins ago
TS
Foreman
The Seaboard Transport Group
Sarnia, ON
- Full-time
Are you ready to take your career to the next level with an innovative and family-owned business? At Seaboard Transport Group, we’repassionate about transportation – on the road, in the…
Added 12 mins ago
Senior Cyber Security Specialist
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Burnaby, BC · Stellarton, NS · Mississauga, ON
Parse/normalize diverse log sources (POS systems, payment gateways, e‑commerce platforms, cloud services, and network devices) to ensure consistent, log data.
Added 12 mins ago
Integration Developer
Mariner
Halifax, NS
…designing, developing, and supporting integrations between critical business systems, ensuring secure and reliable data exchange across the organization. These are onsite positions based in…
Added 27 mins ago
B
ServiceNow Developer
BMO
Toronto, ON · YNG
- Full-time
This role will be responsible for translating business requirements into scalable, maintainable, and secure technical solutions across the ServiceNow platform in collaboration with the BSA.…
Added 27 mins ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 27 mins ago
B
Mortgage Specialist
BMO
Granby, QC · GRBY
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 27 mins ago
B
Workplace Solutions Manager
BGIS
Toronto, ON
- Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 42 mins ago
IH
Senior Platform Database RUN Engineer
InVita Healthcare Technologies
ON · Ontario, Canada
- Full-time
Strong background in Linux/Unix operating systems and networking concepts; Linux and shell scripting;
Added 42 mins ago
IH
Platform Database RUN Engineer
InVita Healthcare Technologies
ON · Ontario, Canada
- Full-time
Strong background in Linux/Unix operating systems and networking concepts; Linux and shell scripting;
Added 42 mins ago
A
Health, Safety and Environment Specialist
Aliaxis
Clarkson, ON · CA - Clarkson - Plant (EXT)
- Full-time
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
Added 42 mins ago
IG
Health, Safety and Environment Specialist
IPEX Group
Clarkson, ON · CA - Clarkson - Plant (EXT)
- Full-time
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
Added 42 mins ago
FS
Director of Operations
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience
Added 42 mins ago
M
Winter Co-op 2027 - Business Technology
Manulife
Toronto, ON
- Full-time
As a Business Technology Co-op, you’ll gain hands-on experience at the intersection of business and technology, supporting initiatives that drive digital transformation and operational…
Added 42 mins ago
A
Financial Analyst
Acosta
Toronto, ON
- Full-time
The Financial Analyst plays a key role in supporting financial planning, forecasting, reporting, and business decision-making across the organization. This position is responsible for…
Added 42 mins ago
IC
Quality Engineering, Senior Specialist (ServiceNow Platform))
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…providing operational oversight for the Real Time Rail payments…
Added 42 mins ago
IC
Senior Business Systems Analyst (ServiceNow)
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems.…
Added 42 mins ago
HI
Client Coordinator, Employee Benefits & Retirement
HUB International
Toronto, ON
- Part-time
Ability to learn new systems, i.e. Epic broker management system
Added 57 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Brantford, ON
- From $21 CAD / hour
- Full-time
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Important Scheduling Note: This role requires availability for an overnight shift (11:30 PM – 7:30 AM).

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations from guests and hosts by serving as the single point of contact for end-to-end resolution. Mediate disputes between parties while exercising discretion to provide effective solutions and drive continuous improvement.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills and the ability to work overnight shifts.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Written communication
Verbal communication
Analytical skills
Decision-making
Customer service
Problem-solving
Time management
Multitasking
CRM systems
Apple/Mac OS
Google Suite

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Paid training
Paid annual leave

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel support
Escalation management
Conflict de-escalation
Stakeholder engagement
Hospitality
Technology platforms
CRM
Mac OS
Google Suite
Case management
Operational excellence
Policy interpretation
Data analysis
Customer satisfaction
BPO
Client relations

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