Find work in Canada.

349,611 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
NB
OTC Regulatory Project Advisor
National Bank of Canada
Montreal, QC
- Full-time
…Capital Operations (CMO) team at National Bank means acting as a specialist in regulatory reporting for over-the-counter (OTC) derivatives. In this role, you will contribute to the quality,…
Added 1 hour ago
AS
Technical sales specialist
AirStream Systems Inc.
Waterloo, ON
- From $38.5 CAD / hour
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 3 hours ago
CS
Quoting Specialist Job - Complete Shipping Solutions
Complete Shipping Solutions
AB · Greater Edmonton Metropolitan Area
- Full-time
We are seeking a motivated and experienced Quoting Specialist to join our team. This role is integral to our operations, assisting clients with shipping quotes for domestic and cross-border…
Added 4 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles
Shoppers Drug Mart
Brossard, QC
- Full-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 4 hours ago
IL
LIS Application Specialist
In-Common Laboratories (ICL)
Toronto, ON · North York, ON
- Full-time
In-Common Laboratories (ICL) is recruiting for a permanent, full-time Laboratory Information System (LIS) Application Specialist to support the timely, accurate, and uninterrupted exchange…
Added 5 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11622
Added 5 hours ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517
Added 5 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 5 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 5 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11622
Added 5 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 5 hours ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517
Added 5 hours ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517
Added 5 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11622
Added 5 hours ago
RR
Product specialist - (information technology) it
Rose Rocket
Toronto, ON
- From $52.87 CAD / hour
- Full-time
- Hybrid
Provide advice on information systems strategy, policy, management and service delivery
Added 5 hours ago
UO
Research Agreements Specialist
University of Victoria
Victoria, BC
- Full-time
Strong leadership, facilitation, and client service skills.
Added 5 hours ago
WL
Inside Sales Expert - West
Weidmuller Ltd
Calgary, AB
- $60,000 to $70,000 CAD / year
- Full-time
The position serves as a key point of contact for customer inquiries and support, providing timely assistance with orders, quotations, pricing, technical requests, and payment-related…
Added 5 hours ago
TE
Digital Client Experience Specialist
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
Empire Life is looking to hire a Digital Client Experience Specialist to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 5 hours ago
EH
Guardians Care Specialist FT - East
Edgewood Health Network Inc
Head of Jeddore, NS · Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
A successful Guardians Care Specialist is a relationship-focused professional who serves as the primary coordinator for an assigned caseload, ensuring clients, referents, and internal teams…
Added 5 hours ago
EH
Guardians Care Specialist FT - West
Edgewood Health Network Inc
Nanaimo, BC · Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
A successful Guardians Care Specialist is a relationship-focused professional who serves as the primary coordinator for an assigned caseload, ensuring clients, referents, and internal teams…
Added 6 hours ago
AI
Customs Import Specialist - Senior
AXXESS INTERNATIONAL INC
Quebec, QC · Trois-Rivières, QC
- Full-time
Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support
Added 6 hours ago
AI
Customs Release Specialist
AXXESS INTERNATIONAL INC
Drummondville, QC
- Full-time
Members of our team make the difference through the personalized service they provide to our clients. They are competent, respectful, caring, and enjoy taking on new challenges!
Added 6 hours ago
AI
Export Buyer
AutoCanada Inc.
Winnipeg, MB
- $70,000 to $200,000 CAD / year
- Full-time
Strong client service orientation with the ability to manage multiple, competing priorities in a fast-paced environment.
Added 7 hours ago
ST
Head of Brand and Customer Experience
Simply Talent
Toronto, ON
- Full-time
Our client is launching a new consumer product company in North America and they are looking for an exceptional, hands-on marketer to help build it from the ground up.
Added 7 hours ago
H
Technical sales specialist
Hebdraulique
Saint-Léonard, QC
- From $36 CAD / hour
- Full-time
Assess client’s needs and resources to recommend the appropriate goods or services

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts as a single point of contact. Mediate disputes and provide feedback to improve tools, processes, and policies.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience. Candidates must possess strong analytical, communication, and conflict resolution skills along with a high school diploma.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical skills
Communication
Decision-making
Customer service
Problem-solving
Multitasking
Apple/Mac OS
Google Suite
CRM systems
Stakeholder engagement

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Training and nesting

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel support
Escalation management
Case management
Hospitality
Technology platforms
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Operational excellence
Stakeholder engagement
Policy interpretation
Customer satisfaction
BPO

Report this job