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Added 1 min ago
M'
Digital Sales Lead
Metals 'R' Us
Dartmouth, NS
- Full-time
This is a sales, service, and business development job. You'll be the person behind the online store during the day. You answer customers, walk web orders out to the shop to liaise their…
Added 1 min ago
O
Senior Organizational Change Management Specialist – AI Transformation
Onepoint
Ottawa, ON · Montreal, QC
- Full-time
Bachelor’s degree in Organizational Development, Business Administration, Communications, Human Resources, or Behavioral Science;
Added 1 min ago
W
Senior Organizational Change Management Specialist – AI Transformation
Wepoint
Ottawa, ON · Montreal, QC
- Full-time
Bachelor’s degree in Organizational Development, Business Administration, Communications, Human Resources, or Behavioral Science;
Added 16 mins ago
AE
Senior Manager, Access to Information and Privacy (ATIP) - (ATIP Coordinator)
Atomic Energy of Canada, Ltd.
Chalk River, ON · Ottawa, ON
- Other
…mandate through a Government-owned, Contractor-operated (GoCo) business model, whereby Canadian Nuclear Laboratories (CNL) manages and operates AECL's sites on its behalf. Working at AECL…
Added 31 mins ago
SS
Restaurant & Hospitality General Manager
Summit Search Group
Winnipeg, MB
- $80,000 to $100,000 CAD / year
- Full-time
Reporting directly to ownership, the Restaurant & Hospitality General Manager is the senior operational leader of the entire property, with full accountability for Tapp’s Neighbourhood Pub,…
Added 47 mins ago
T
Senior Business Information Management Analyst (HR Data Management)
TD
Toronto, ON · Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…
Added 1 hour ago
DO
Director, Evaluation
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
You will work closely with senior leaders and business areas to ensure programs are clearly articulated, evaluable, and aligned with intended outcomes, while generating the evidence needed…
Added 1 hour ago
PH
Senior Business Analyst, PHIS
Provincial Health Services Authority
Vancouver, BC
- Full-time
…inherent in all aspects of this position. Reporting to the Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business…
Added 1 hour ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Montreal, QC
- Full-time
Le ou la Gestionnaire senior·e de la réussite client agit à titre de conseiller·ère de confiance et de responsable commercial·e pour un portefeuille de comptes stratégiques chez Power…
Added 2 hours ago
WL
Senior Planner
Woodfibre LNG
Squamish, BC
- $140,000 to $160,000 CAD / year
- Full-time
The Senior Planner is an integral part of Woodfibre LNG's dynamic team. You will be responsible for managing the EPC (Engineering, Procurement, and Construction) Contractor on behalf of the…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 2 hours ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
You are part of a team of 15 colleagues in the Client Data Valuation sector and report to the Senior Manager – Analytics. Our team stands out for its expertise in predictive modelling of…
Added 2 hours ago
NB
Senior Account Manager, Commercial Banking
National Bank of Canada
Coquitlam, BC
- Full-time
A career as a Senior Account Manager, Commercial Banking at National Bank means being responsible for growing the portfolio of business clients assigned to you. Your complex and varied…
Added 2 hours ago
Operations Manager, GTA Aggregates
Amrize
Mississauga, ON
The Operations Manager, Aggregates is responsible for the development, leadership, and management of the operational functions and performance in their Market Area. The Manager will ensure…
Added 2 hours ago
Senior Account Manager, LCS Auto
Google
Montreal, QC
5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
Added 2 hours ago
Senior Manager, Event Operations
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Senior Manager, Event Operations is responsible for leading the delivery of events, ensuring seamless execution and exceptional experiences for clients and guests. The role provides…
Added 2 hours ago
Senior Manager, Event Operations
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Senior Manager, Event Operations is responsible for leading the delivery of events, ensuring seamless execution and exceptional experiences for clients and guests. The role provides…
Added 2 hours ago
BA
Accounting Clerk
Barrie Area Native Advisory Circle
Barrie, ON
- Part-time
The Barrie Area Native Advisory Circle (BANAC) is an Indigenous governed, Indigenous led regional social planning and development organization. The BANAC service region now covers Simcoe…
Added 3 hours ago
SM
Senior Account Manager - Client Growth
Setsail Marketing
Vancouver, BC
- Full-time
Learn each client's business deeply enough to see what they need before they ask.
Added 3 hours ago
OP
INTERMEDIATE / SENIOR CIVIL TECHNOLOGIST – VICTORIA OR NANAIMO, BC
On Point Project Engineers Ltd.
Nanaimo, BC
- Full-time
We are seeking a motivated Intermediate / Senior Civil Technologist to join our growing team in either Nanaimo or Victoria. This role provides an excellent opportunity to develop technical…
Added 3 hours ago
Highway Manager, Senior
Hatch
Vancouver, BC
We are actively seeking to hire a motivated and experienced Senior Highway Manager based in Vancouver, BC responsible for providing technical leadership and managing a variety of small to…
Added 3 hours ago
LA
FP&A MANAGER/SENIOR MANAGER
LayerZero Asia
Vancouver, BC
- Full-time
We’re looking for an FP&A Manager/Senior Manager to help build the financial operating system for LayerZero. Reporting to our Head of Finance, this person will support planning,…
Added 3 hours ago
TS
Terminal Manager
The Seaboard Transport Group
Woodstock, ON
- Full-time
Position Overview: The Terminal Manager, Bulk Terminals is responsible for the safe, compliant, and efficient day-to-day operation of the rail terminal, including railcar coordination,…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts as a single point of contact. Mediate disputes and provide feedback to improve tools, processes, and policies.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience. Candidates must possess strong analytical, communication, and conflict resolution skills along with a high school diploma.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical skills
Communication
Decision-making
Customer service
Problem-solving
Multitasking
Apple/Mac OS
Google Suite
CRM systems
Stakeholder engagement

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Training and nesting

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel support
Escalation management
Case management
Hospitality
Technology platforms
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Operational excellence
Stakeholder engagement
Policy interpretation
Customer satisfaction
BPO

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