Find work in Canada.

334,753 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
CE
Senior Data & IT Business Office Advisor
Cenovus Energy
Calgary, AB
- Full-time
Cenovus is seeking a Senior Data & IT (D&IT) Business Office Advisor to support the financial management, governance, and value realization of D&IT investments. This office-based role will…
Added 10 mins ago
BH
Mechanical Division Manager - Generation Engineering
BC Hydro
Burnaby, BC
- $158,900 to $200,900 CAD / year
- Full-time
The Engineering Division Manager leads and oversees Generation Stations Mechanical Engineering Division across 5 teams that together comprise approximately 50 professional, technical, and…
Added 10 mins ago
SR
Senior Tax Manager
Swim Recruiting
Vancouver, BC
- $130,000 to $170,000 CAD / year
- Full-time
Reporting directly to the VP, Tax, this is a hands-on Senior Manager position combining corporate tax compliance, tax accounting and provisions with international tax, business partnering,…
Added 10 mins ago
EI
Mechanical and Electrical Manager
EBC Inc.
Greater Napanee, ON · Napanee, ON
- Full-time
We are looking for a Mechanical and Electrical Manager to join our building division on a project located in Napanee, Ontario. This role will play an important part in the project from…
Added 10 mins ago
DU
Manager, Strategic Operations Grants and Contracts
Dalhousie University
Halifax, NS
- Full-time
Position Title Manager, Strategic Operations Grants and Contracts
Added 10 mins ago
GC
Manager, Service Centre
Grainger Canada
Montreal, QC
- Full-time
Reporting to the Senior Manager, Services & Field Safety Professionals, this role has dual responsibility including leading the day-to-day operation while driving continuous improvement…
Added 10 mins ago
CF
Team Lead, Education
Clean Foundation
Dartmouth, NS
- Contract
As the senior educator on the team, you will provide day-to-day leadership, guidance, coaching, and support to other educators while helping ensure the quality and consistency of…
Added 12 mins ago
Product Manager
Dye & Durham Talent Team
Toronto, ON
The Product Manager, Due Diligence & Legal Filings, is responsible for driving the strategic vision, roadmap, and delivery of key Canadian products within the Unity platform. Reporting to…
Added 12 mins ago
O
Laboratory Manager
Onda
PE · Victoria, Prince Edward Island
- $65,000 to $74,000 CAD / year
- Full-time
We are seeking a Laboratory Manager to play a significant role in the Laboratory Technologies Department overseeing services and operations. The successful candidate will report to the…
Added 12 mins ago
Project Manager, Capital Delivery - Various External Projects
Infrastructure Ontario
Toronto, ON
Reporting to senior leadership within Capital Delivery, the Project Manager will be responsible for managing project scope, schedule, budget, risks, and key partner relationships throughout…
Added 12 mins ago
2nd Cook - Gallery Lounge & Patio
AMS of UBC
Vancouver, BC
Perform any other task as directed by senior cooks, chefs and manager
Added 12 mins ago
WG
Core Logging Geologist - Surface Exploration
Wesdome Gold Mines Ltd
Wawa, ON
- $77,000 to $100,000 CAD / year
- Full-time
Reporting to the Exploration Manager and Exploration Superintendent, the Logging Geologist – Surface Exploration will support the surface exploration activities near the Eagle River, Mishi,…
Added 12 mins ago
WG
Senior Geologist - Surface Exploration
Wesdome Gold Mines Ltd
Wawa, ON
- $124,000 to $160,000 CAD / year
- Full-time
Reporting to the Exploration Manager and Exploration Superintendent, the Senior Geologist – Surface Exploration will support the planning, coordination, and oversight of surface exploration…
Added 25 mins ago
E
IBDP Teacher- Spanish
EIS
Ebenezer, SK
- Full-time
Reporting Manager: Head of Department / Co-ordinator
Added 25 mins ago
E
IBDP Teacher - Maths
EIS
Ebenezer, SK
- Full-time
Reporting Manager: Head of Department / Co-ordinator
Added 25 mins ago
E
IBDP Teacher - Physics
EIS
Ebenezer, SK
- Full-time
Reporting Manager: Head of Department / Co-ordinator
Added 27 mins ago
KC
Senior Tax Analyst
Klohn Crippen Berger
Vancouver, BC
- Full-time
We are seeking a highly motivated, organized, detail-oriented, and experienced Senior Tax Analyst to join our Corporate Finance team in Vancouver as we continue to expand our global…
Added 27 mins ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for a Senior Mobile Developer to work from our Mississauga location reporting to Manager, Custom…
Added 27 mins ago
N
Customer Project Manager
Nokia
Ottawa, ON
- Full-time
Leads the project team and may perform some line manager responsibilities.
Added 27 mins ago
Vertical Account Manager, Industrial Automation, Automotive
Siemens
Oakville, ON
As an Account Manager for the Automotive Vertical, your primary mission will be to drive the adoption and expansion of Siemens Digital Industries' solutions within key Automotive accounts…
Added 27 mins ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
…related field. You should have over eight years of software development experience, with at least three to five years in a senior or staff software engineer role. This position requires…
Added 27 mins ago
H
Nurse B - Project Coordinator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Community Health Services Admin - Senior Health & Care Centre Program Dev
Added 27 mins ago
AC
Product Manager - HR Systems
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Air Canada seeks a highly motivated, detail orientated Product Manager to join the IT team at Air Canada. The ideal candidate interfaces with Air Canada business groups to identify and…
Added 27 mins ago
WM
Container Welder
Waste Management, Inc. (WM)
Hamilton, ON · STONEY CREEK, ON
- Full-time
We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in…
Added 27 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator
Scotiabank
Markham, ON
…and efficient client service and in the execution of business development related activities. The role is a dedicated client servicing support role, designed to create capacity and support…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts as a single point of contact. Mediate disputes and provide feedback to improve tools, processes, and policies.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience. Candidates must possess strong analytical, communication, and conflict resolution skills along with a high school diploma.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical skills
Communication
Decision-making
Customer service
Problem-solving
Multitasking
Apple/Mac OS
Google Suite
CRM systems
Stakeholder engagement

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Training and nesting

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel support
Escalation management
Case management
Hospitality
Technology platforms
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Operational excellence
Stakeholder engagement
Policy interpretation
Customer satisfaction
BPO

Report this job