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Added 12 mins ago
OT
FP&A Manager
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 24 mins ago
IG
Manager Enterprise Application
Insight Global
Toronto, ON · North York, ON
- $150,000 to $190,000 CAD / year
- Full-time
Insight Global is seeking an experienced Manager, Digital Innovation & Enterprise Applications to lead the delivery and continuous improvement of enterprise applications and digital…
Added 24 mins ago
PT
Manager Product Management
Pleora Technologies
Ottawa, ON · Kanata, ON
- Full-time
…customer discovery, market validation, portfolio strategy, roadmap development, technology partnership evaluation, commercialization, and product investment…
Added 24 mins ago
KD
Warehouse Associate I
Keurig Dr Pepper Canada
Coquitlam, BC
- $41,900 to $56,056 CAD / year
- Full-time
We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well…
Added 27 mins ago
ME
Intermediate/Senior Electrical Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Collingwood, ON · North Bay, ON · Southgate, ON · Sudbury, ON
- $76,500 to $120,000 CAD / year
- Full-time
Our Electrical Designers are responsible for the creation and ongoing improvement of our DC, AC, PLC programming and other related systems for mobile machines for the underground hard-rock…
Added 27 mins ago
PT
Manager, Product Management
Pleora Technologies
Ottawa, ON · Kanata, Ontario
- Full-time
…customer discovery, market validation, portfolio strategy, roadmap development, technology partnership evaluation, commercialization, and product investment…
Added 27 mins ago
VI
Team Lead
VPI INC.
Richmond Hill, ON
- Up to $61,800 CAD / year
- Full-time
The Team Lead, Branch provides day-to-day operational leadership and support to branch staff to ensure consistent, high-quality service delivery. Working closely with the Branch Manager,…
Added 41 mins ago
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Senior Manager Operations, Tax Operations
RBC
Toronto, ON
- Full-time
This primary purpose of this position is to lead and manage a department with time sensitive, complex and/or highly specialized processes to ensure overall performance meets or exceeds the…
Added 41 mins ago
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Senior Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
TD Engineering covers a broad range of exercises and initiatives including requirements gathering, design specification, industry analysis, vendor engagement and analysis, software…
Added 41 mins ago
PG
Shop Foreman - Jaguar Land Rover Waterloo
Policaro Group
Waterloo, ON
- Up to $55 CAD / hour
- Full-time
At Policaro Group, we don't just sell cars - we deliver world-class experiences. Our commitment to excellence, innovation, and customer satisfaction is matched by our dedication to our…
Added 55 mins ago
CL
General Manager - Secure Destruction Recycling Facility
Clean Lifecycle Network (CLN)
Canada
- Full-time
Clean Lifecycle Network (CLN) is an environmental services company focused on critical recycling and circular solutions that keep valuable materials out of landfills and incineration. We…
Added 55 mins ago
TC
Manager, Fund Accounting (Real Assets)
The Citco Group Limited
Toronto, ON
- $111,000 to $133,000 CAD / year
- Full-time
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology…
Added 55 mins ago
T
Manager, Digital Marketing Delivery - Tangerine
Tangerine
Toronto, ON
- Full-time
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 55 mins ago
OH
Care Coordinator, Temporary Full-Time, Congregate Care Team East, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Under the general direction of the Manager, Patient Services and in accordance with the Ontario Health atHome Champlain standards, legislation, policies and guidelines, the Care Coordinator…
Added 55 mins ago
OL
Senior Project Manager
Ocuco Limited
Burnaby, BC
- Full-time
…to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for…
Added 57 mins ago
C
Ingénieur de rotation
CAE
Montreal, QC
- Full-time
Launch your career with the Engineering and High Technology Ken Patrick rotation program! The Ken Patrick program is looking for applicants with strong technical and interpersonal skills to…
Added 57 mins ago
B
Senior Manager-PM Quality Assurance
BMO
Toronto, ON · YNG
- Full-time
Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the…
Added 1 hour ago
UH
Registered Nurse - Cardiovascular Surgery and Cardiac Short Stay
University Health Network
Toronto, ON
- Contract
The Cardiovascular Surgery Inpatient unit is a dynamic, fast paced 28-bed unit. State of the art technology and pioneering of new procedures translate into continuous learning and…
Added 1 hour ago
A
Data Science Manager
Askuity
Toronto, ON
- Full-time
As a Manager, Data Science you will lead the development and integration of AI-enabled capabilities within Fusion, The Home Depot's Business Intelligence tool for suppliers. In this role,…
Added 1 hour ago
Sales Representative - DPM
Tridel Group of Companies
Toronto, ON
Our strength, innovation and growth are the result of talented individuals who come together as a team to build sustainable and award-winning homes and communities. Through passion and…
Added 1 hour ago
Senior Security Architect (6 Month Term)
Payments Canada
Ottawa, ON · Toronto, ON
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only…
Added 1 hour ago
E
Microwave Network Engineer
ELITS
Mississauga, ON
- Full-time
Coordinate frequency assignments, Innovation, Science and Economic Development Canada (ISED) submissions, Federal Communications Commission (FCC) filings when required, licensing records,…
Added 1 hour ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
Imagine a career where your creativity and technical skills can fuel BIG innovations. Where your work will have an impact on the productivity of our users’ day-to-day lives. Be recognized…
Added 1 hour ago
Manager, Digital Marketing Delivery - Tangerine
Scotiabank
Toronto, ON
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 1 hour ago
BG
District Manager - British Columbia
beeline Group
Vancouver, BC
- $85,000 to $95,000 CAD / year
The District Manager will report directly to a Regional Manager and is accountable for execution across a specific area, supervising a team of 15-20 Mobile Merchandisers and 1-2 District…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts as a single point of contact. Mediate disputes and provide feedback to improve tools, processes, and policies.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience. Candidates must possess strong analytical, communication, and conflict resolution skills along with a high school diploma.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical skills
Communication
Decision-making
Customer service
Problem-solving
Multitasking
Apple/Mac OS
Google Suite
CRM systems
Stakeholder engagement

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Training and nesting

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel support
Escalation management
Case management
Hospitality
Technology platforms
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Operational excellence
Stakeholder engagement
Policy interpretation
Customer satisfaction
BPO

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