Find work in Canada.

341,632 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
Director Indigenous Programs
Simon Fraser University
Burnaby, BC
Excellent public relations skills and problem-solving skills working in an external transparent environment.
Added 53 mins ago
S
Labourer
SUMMIT
Taber, AB
- Internship
This role will work in hands-on capacity in a fast-paced team environment, supporting various projects completing pipeline/facility decommissioning or maintenance throughout the Brooks and…
Added 53 mins ago
AH
Environmental Services
Alberta Health Services
Wabasca, AB
- Part-time
…responsible for identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…
Added 53 mins ago
AH
Environmental Services
Alberta Health Services
Taber, AB
- Part-time
…responsible for identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…
Added 53 mins ago
AH
Environmental Services
Alberta Health Services
Daysland, AB
- Part-time
…the delivery of our services in providing a clean and safe environment contributing to the delivery of a healthy and comfortable desirable stay for our clients and steadfast recovery. You…
Added 53 mins ago
AH
Physiotherapist I
Alberta Health Services
Calgary, AB
- Full-time
…will provide assessment and intervention services to children working both independently and as part of an inter-professional team. Our team members work collaboratively to provide services…
Added 53 mins ago
AH
Environmental Services
Alberta Health Services
Barrhead, AB
- Part-time
…responsible for identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…
Added 53 mins ago
AH
Physiotherapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…will provide assessment and intervention services to children working both independently and as part of an inter-professional team. Our team members work collaboratively to provide services…
Added 53 mins ago
AH
Environmental Services
Alberta Health Services
Wetaskiwin, AB
- Part-time
…responsible for identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…
Added 53 mins ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…with the opportunities to grow as a PwC professional and as a…
Added 1 hour ago
CC
Pharmacist - Signing Bonus Available
CareRx Corporation
Victoria, BC
- $60 to $65 USD / hour
- Full-time
…pharmacy services that make a real difference. As Canada's trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed…
Added 1 hour ago
CC
Pharmacy Assistant (Training Provided) - Night Shift
CareRx Corporation
Oakville, ON
- $18 to $20 USD / hour
- Full-time
…pharmacy services that make a real difference. As Canada's trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed…
Added 1 hour ago
H
Manager-Unit Support
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Manager, Unit Support, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the Director…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Temiskaming Shores, ON
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 1 hour ago
CI
Student Intern, IT Application Associate
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 1 hour ago
G
Operations/Construction Manager 1
Ganotec
Oakville, ON
- Full-time
The Operations/Construction Manager acts as a key leader accountable for the comprehensive oversight of major industrial construction initiatives. This role ensures that all projects are…
Added 1 hour ago
CB
Sales Associate - CosmoProf Store # 07516
CosmoProf Beauty
Charlottetown, PE
- Full-time
By working at Cosmoprof Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair –…
Added 1 hour ago
CC
Pharmacist - Signing Bonus Available
CareRx Corporation
Victoria, BC
- $60 to $65 USD / hour
- Full-time
…pharmacy services that make a real difference. As Canada's trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed…
Added 1 hour ago
A
Senior Sales Representative, HRO, Human Resources Outsourcing, Mid-Market Accounts
ADP
Burnaby, BC
- $97,500 to $147,500 CAD / year
- Other
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Added 1 hour ago
AU
Operations Manager – Pharma
Allied Universal
Toronto, ON · North York, ON
- $79,500 to $81,000 CAD / year
- Full-time
Allied Universal®, a global leader in Security Services, is seeking an experienced Operations Manager to lead and oversee security operations within a highly regulated pharma environment…
Added 1 hour ago
C
Director of Quality
Catalent
Strathroy-Caradoc, ON · Strathroy, Ontario
- Full-time
7+ years of experience working in a manufacturing, pharmaceutical and/or GMP facility in a leadership role.
Added 2 hours ago
W
IT Specialist III (Infrastructure Platforms)
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
…and data solutions that position WCB Alberta as an industry leader in Worker’s…
Added 2 hours ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 2 hours ago
NP
Sr Manager, HR Services
Northland Power Inc.
Toronto, ON
- Full-time
…United States, Latin America, Europe and Asia to become a global leader, all by bringing together industry experts to find solutions with an entrepreneurial…
Added 2 hours ago
W
Principal Process Automation Engineer
Worley
Sarnia, ON
- Full-time
Project experience working on all engineering phases within a project from concept through design and engineering, construction support, and commissioning/validation and handover.

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts as a single point of contact. Mediate disputes and provide feedback to improve tools, processes, and policies.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience. Candidates must possess strong analytical, communication, and conflict resolution skills along with a high school diploma.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical skills
Communication
Decision-making
Customer service
Problem-solving
Multitasking
Apple/Mac OS
Google Suite
CRM systems
Stakeholder engagement

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Training and nesting

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel support
Escalation management
Case management
Hospitality
Technology platforms
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Operational excellence
Stakeholder engagement
Policy interpretation
Customer satisfaction
BPO

Report this job