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Added 8 mins ago
IC
Event Content and Programming Producer
Informa Connect - Global Finance
Toronto, ON
- Full-time
…cross-functional micro-team. The Content Producer reports to the Senior Manager, Events and…
Added 8 mins ago
EE
Manager of Strategic Initiatives
Element Event Solutions
ON · Ontario, Canada
- Full-time
The Manager of Strategic Initiatives will own day-to-day delivery of strategic projects, from first analysis to adoption on the floor. The Director sets priorities and aligns leadership;…
Added 8 mins ago
BR
Senior Project Manager
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
Job Title: Project Manager III – Business Transformation
Added 8 mins ago
GR
Client Account Manager - Recruitment & Talent Solutions
Goldbeck Recruiting
Burnaby, BC
- $60,000 to $120,000 CAD / year
- Full-time
As our Client Account Manager, you'll own and develop an established portfolio of client relationships while helping grow our recruitment and broader talent management business.
Added 8 mins ago
TR
Assurance Senior Manager (CPA)
TechMind RPO
Toronto, ON · North York, ON
- Full-time
Looking for experienced Assurance & Advisory Senior Manager / Principal for an established, growing mid-sized public accounting firm in North York, Toronto.
Added 10 mins ago
Senior Advisor, Corporate Communications
Ontario Energy Board
Toronto, ON
Reporting to the Manager,Communications, the Senior Advisor provides strategic communications support to internal clients through a business partner model. This role involves building…
Added 10 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator - Oakville
Scotiabank
ON · Oakville, ON
To work closely with the Relationship Managers in the management of the overall book of business by providing effective and efficient client service and in the execution of business…
Added 10 mins ago
Senior Reporting Analyst, Financial & Regulatory Reporting
Scotiabank
Toronto, ON
The incumbent is expected to perform the various position duties independently under general direction from the Manager, Senior Manager and/or Director. In their execution, the incumbent is…
Added 13 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 13 mins ago
PR
Program Coordinator - Asset & Vendor Management
Peel Regional Police
Brampton, ON
- $102,492 to $124,990 CAD / year
- Full-time
Are you an ambitious and highly motivated Program Co-ordinator with experience in the development, management and continuous improvement of IT Asset Management Programs? Are you looking to…
Added 13 mins ago
PF
Chef de projet
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
People Force est à la recherche d’un chef de projet TI senior – Cybersécurité pour un mandat contractuel de 6 mois auprès de l’un de ses clients. Le poste est en mode hybride, avec une…
Added 13 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 13 mins ago
I
Senior Cloud & AI Sales Specialist | Azure Infrastructure, Data & AI
ITI
Quebec, QC
- Full-time
You enjoy building relationships with Microsoft sellers and understand how joint pipeline, co-sell, and partner alignment can accelerate business development;
Added 13 mins ago
D-
Gestionnaire de Projets TI Senior (contrat 14+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
We are currently looking for a Senior IT Project Manager for a 14-month contract with the possibility of being renewed.
Added 13 mins ago
W
Subcontracts Specialist
Worley
Calgary, AB
- Full-time
The Subcontracts Specialist reports directly to the Senior Manager Subcontracts in all matters. In functional duties, the incumbent will liaise with all departments and branches including…
Added 13 mins ago
W
Subcontracts Specialist
Worley
AB · Edmonton, AB
- Full-time
The Subcontracts Specialist reports directly to the Senior Manager Subcontracts in all matters. In functional duties, the incumbent will liaise with all departments and branches including…
Added 16 mins ago
PH
Sr. Payroll & Benefits Specialist
Pacifica Housing
Victoria, BC
- Full-time
Reporting to the Director, People & Culture, the Senior Payroll & Benefits Specialist is the subject matter expert responsible for leading the organization's payroll and benefits…
Added 16 mins ago
E
Sr Advisor, Community & Indigenous Engagement
Enbridge
Toronto, ON · London, ON · North York
- Full-time
…participation opportunities and benefits (e.g. educational, skills development, employment, and business opportunity…
Added 16 mins ago
Sr. Solution Architect
Anaplan
Ottawa, ON
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace…
Added 16 mins ago
A
Senior Project Manager - Mining
AECOM
Sudbury, ON · Calgary, Alberta
- $150,000 to $200,000 CAD / year
- Full-time
AECOM’s Mining Team Canada is growing! We are seeking a Senior Project Manager for our growing Mining and Industrial projects team. The successful candidate will be responsible for the…
Added 18 mins ago
S
Enterprise Program Leader / Leader de programme d’entreprise
Slalom
Montreal, QC
- Full-time
Added 18 mins ago
O
Senior Network Engineer
OnX
Toronto, ON
- Full-time
Collaborate closely with other IT and business teams in the development and implementation of new solutions following the project delivery processes.
Added 18 mins ago
I
Senior Finance Manager
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- $130,000 to $145,000 CAD / year
- Full-time
Our client is looking for a Senior Finance Manager to partner with business leadership, drive financial performance and provide strategic financial insights. This role offers the…
Added 18 mins ago
FC
Executive Assistant to Senior Vice-President Academic
Fanshawe College
London, ON
- Full-time
Serve as a key liaison between the executive’s office and senior executives, board members, government officials, and external partners
Added 18 mins ago
SB
Manager, Risk Management (Credit Risk)
Shinhan Bank Canada
Toronto, ON
- Full-time
As an independent officer of the second line of defense from the Risk Management department, Manager – Credit Risk will report to Director, Credit Risk with regards to Shinhan Bank Canada’s…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations from guests and hosts by serving as the primary point of contact for end-to-end resolution. Mediate disputes between parties while exercising discretion and sound judgment to ensure positive outcomes and continuous process improvement.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills, proficiency in English, and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Multitasking
Organization
Apple/Mac OS
Google Suite
CRM systems
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel support
Escalation management
Conflict de-escalation
Hospitality
CRM
Google Suite
Mac OS
Subject matter expert
Stakeholder engagement
Policy interpretation
Case management
Business process outsourcing
Client relations
Analytical skills
Negotiation
Problem-solving
Communication
Customer satisfaction
Operational excellence

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