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Added 4 mins ago
OG
Foreperson
Onni Group of Companies
Riva - Construction
- Full-time
Local discounts to restaurants, clothing stores, personal training, and more
Added 4 mins ago
OG
Labourer
Onni Group of Companies
Riva - Construction
- Full-time
Local discounts to restaurants, clothing stores, personal training, and more
Added 4 mins ago
M
Manager, Technology Business Management (TBM) & FinOps
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We're looking for a Manager, Technology Business Management (TBM) & FinOps to help advance this transformation. In this role, you'll strengthen technology cost transparency, evolve our TBM…
Added 4 mins ago
V
Nieuport Aviation Shuttle Operations Supervisor - Toronto
Voyago
Toronto, ON
- Full-time
Voyago, a division of Transdev Ontario, is hiring Operations Supervisor to support shuttle operations at Billy Bishop Toronto City Airport.
Added 7 mins ago
R&
Data Analyst IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Support stakeholder communications, change management activities, training, and adoption of analytics products
Added 7 mins ago
FL
Senior Associate, Audit
Fuller Landau LLP
Toronto, ON
- Full-time
Identify, research, and prepare preliminary conclusions on complex accounting issues with engagement Manager/Partner
Added 7 mins ago
LA
Communications Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
…Commissioner. As a valued member of our team, reporting directly to the Manager for Communications, Training and Outreach, you will collaborate closely with a dynamic group of…
Added 10 mins ago
UH
ECG Technician/Lab Assistant
University Health Network
Toronto, ON
- Full-time
…sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 10 mins ago
UH
ECG Technician/Lab Assistant
University Health Network
Toronto, ON
- Part-time
…sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 10 mins ago
UH
Nutrition Aide, Food Delivery
University Health Network
Toronto, ON
- Part-time
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 10 mins ago
Manager, Projects - Foundation
CAMH
Toronto, ON
Toronto / Full-time, Temporary (15-month maternity leave coverage with possibility for extension)
Added 10 mins ago
Clinical Research Officer (temporary, until January 2028)
CDA-AMC
Toronto, ON · Ottawa, ON
Location: Ottawa, Ontario, or Toronto, Ontario (hybrid)
Added 13 mins ago
TP
Processing Sales Manager
Tetra Pak
Toronto, ON
- $150,000 to $200,000 CAD / year
- Full-time
We are now seeking a dynamic and customer-focused Processing Sales Manager to manage and develop the customer relationship for Tetra Pak’s Processing Solutions & Equipment business in…
Added 16 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 16 mins ago
T
Quality Engineer Manager, TD Securities
TD
Toronto, ON
- Full-time
We are looking for a QE Manager who will be responsible for leading, supporting and guiding a team of quality engineers within portfolio/ Journey for a particular line of business or a…
Added 16 mins ago
T
Treasury Manager, Enterprise Retail Liquidity
TD
Toronto, ON
- Full-time
Added 16 mins ago
FB
Credit Manager
Fairstone Bank
Montreal, QC
- Full-time
Join Eden Park as a Credit Manager, reporting to Senior Manager, and be part of our talented and growing team!
Added 16 mins ago
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Senior Manager, Engagement and Revenue Generation
Fairstone Bank
Toronto, ON
- Full-time
Reporting to the Director, Engagement and Revenue Generation, the Senior Manager, Engagement and Revenue Generation will support the Director, Engagement and Revenue Generation in…
Added 16 mins ago
WF
Lead Compliance & Operational Risk Officer, Vice President
Wells Fargo
Toronto, ON
- Full-time
This role is based in Canada and will report functionally to the International Legal Entity Compliance & Operational Risk - Program, Governance and Reporting Senior Manager.
Added 18 mins ago
BC
Coordinator, Student & Associate Professional Development
Blake, Cassels & Graydon LLP
Calgary, AB
- Full-time
Reporting to the Manager, Student & Associate Professional Development, the Coordinator, Student & Associate Professional Development will play an integral role in supporting the Firm’s…
Added 18 mins ago
QM
Payroll Clerk
Quantum Management Services Ltd.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
Location: Toronto, ON (Hybrid - 3 days onsite)
Added 18 mins ago
KS
Financial Advisor Assistant (Licensed)
King Street Associates
Toronto, ON
- Full-time
As a trusted member of the advisory team, this individual will play a central role in supporting the Senior Portfolio Manager and contributing to the overall success of client relationships…
Added 18 mins ago
BC
Specialist, Baking Technology
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Contract
Reporting to the Manager, Baking Technology, the selected person will work in collaboration with the management teams of the factories assigned in order to provide them with technical…
Added 18 mins ago
A
Supply Chain Manager - Clinical Distribution
Astek
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
Job Title: Supply Chain Manager - Clinical Distribution
Added 18 mins ago
D
Manager, Global Trade Advisory
Deloitte
Toronto, ON
- Full-time
Job Type: PermanentWork Model: HybridReference code: 134411Primary Location: Toronto, ONAll Available Locations: Toronto, ON

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations from guests and hosts by serving as the primary point of contact for end-to-end resolution. Mediate disputes between parties while exercising discretion and sound judgment to ensure positive outcomes and continuous process improvement.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills, proficiency in English, and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Multitasking
Organization
Apple/Mac OS
Google Suite
CRM systems
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel support
Escalation management
Conflict de-escalation
Hospitality
CRM
Google Suite
Mac OS
Subject matter expert
Stakeholder engagement
Policy interpretation
Case management
Business process outsourcing
Client relations
Analytical skills
Negotiation
Problem-solving
Communication
Customer satisfaction
Operational excellence

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