Jobs in Canada

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Added 2 hours ago
MH
Customer Experience & Sales Specialist
Mosaic Home Services
AB · Edmonton, AB
- Full-time
As a Customer Experience & Sales Specialist, you'll be at the centre of the customer journey - from the first conversation through booking and scheduling. You'll help homeowners understand…
Added 2 hours ago
T
Evening Shift Finishing & Fabrication Specialist – Printing
TPH
Toronto, ON
- Full-time
Can work independently during an evening shift while also contributing to a production team
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…area, on HWY 33, next to the Pharmasave. We are looking for 2 full-time physicians to join this newly renovated family practice clinic. This clinic boasts a professionally designed space…
Added 3 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 4 hours ago
UO
Systems Operations Specialist
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…
Added 4 hours ago
MI
CN - Vendor Managed Inventory Specialist
MSC Industrial Supply Co.
Wawa, ON
- Full-time
The Vendor Managed Inventory (VMI) Specialist provides supplemental service support in the areas of conversions, ordering stock, vending solutions, putting orders away, 5S handling of…
Added 5 hours ago
SM
Project Manager II VITAL Operations
St. Michael's Hospital
Toronto, ON
- Temporary
Vital is a federally and provincially funded initiative enabling secure, near real-time access to hospital data for research and innovation. In its first phase, Vital will connect 160+…
Added 5 hours ago
S
Regional Delivery Manager
Skip
Toronto, ON
- Full-time
Full end-to-end ownership of Canada-wide Courier Supply Health to drive performance across key operational metrics, including on-time delivery, delivery times, undelivered orders, and…
Added 6 hours ago
PD
Accounts Receivable Specialist - Dental Clinic Support
Passion Dental Group
Toronto, ON · North York, ON
- Full-time
Full-time, in-clinic position; 40 hours per week
Added 7 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 7 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 7 hours ago
Sales Specialist (Multi Dwelling Unit)
Rogers Communications
London, ON
The successful candidate will be a full-time employee of Rogers and will receive:
Added 8 hours ago
C
Client Engagement Associate, 15h/week - Saint-Jérôme
CIBC
Saint-Jérôme, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 8 hours ago
C
Client Engagement Associate, 15h/week - St-Eustache
CIBC
Saint-Eustache, QC · St-Eustache
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 8 hours ago
WB
Senior Specialist: Administrative - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the…
Added 8 hours ago
SC
Full Time Peer Support Specialist, Cornerstone Housing
SOAR Community Services
Brantford, ON
- Full-time
Must have access to reliable transportation, as some travel may be required · Must hold a valid G driver’s license and be able to transport clients to appointments, community activities, and program-related events
Added 8 hours ago
Sales Specialist (Multi-Dwelling)Unit (Victoria)
Rogers Communications
Victoria, BC
The successful candidate will be a full-time employee of Rogers and will receive:
Added 9 hours ago
S
Resource Centre Employment Specialist- Full-Time- Term-Calgary
Serco
AB · Edmonton, AB
- Full-time
…Centre Employment Specialists to deliver inclusive, front-line support that connects Albertans to employment services and community resources. This role requires strong organizational…
Added 9 hours ago
C
Spécialiste en succès client / Customer Success Specialist
Claio
Montreal, QC
- Full-time
We're hiring a Customer Success Specialist to join our growing team. You'll own the relationship with the clinics and clinicians using Claio - training users, managing support requests, and…
Added 9 hours ago
WH
Accounts Payable Specialist
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- Full-time
The Accounts Payable Specialist is responsible for the end-to-end processing of vendor invoices, approval workflow management, payment preparation, vendor account reconciliations, and…
Added 9 hours ago
Accounts Receivable Specialist - Dental Clinic Support
Passion Dental Group Inc.
Toronto, ON · Mississauga, ON · Vaughan, ON
Full-time, in-clinic position; 40 hours per week
Added 9 hours ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
Are you passionate about creating exceptional customer experiences and ensuring successful customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role…
Added 9 hours ago
AE
Intermediate Aquatics Biologist
AJM Environmental
Calgary, AB
- Full-time
Meets criterium to provide Qualified Aquatic Environmental Specialist (QAES) (Alberta), Qualified Environmental Professional (BC) and/or Qualified Person (Saskatchewan) advise in support of…
Added 9 hours ago
C
Client Engagement Associate, 15h/week - Brossard
CIBC
Brossard, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 9 hours ago
TC
Customer Retention Specialist - Quebec Zone/Spécialiste, Rétention de la Clientèle – Zone du Québec
Toyota Canada Inc.
Brossard, QC
- Full-time
Toyota Canada Inc. (TCI) currently has an exciting opportunity for a customer experience-focused person to assist the Customer Retention department. This is a full-time opportunity…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

Apply on onetp.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply on onetp.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts by serving as the single point of contact and exercising discretion for resolutions. Mediate between parties and provide feedback on tools and processes to drive continuous improvement.

Requirements

Requires a minimum of 24 months of call center or higher-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Time management
Multitasking
CRM systems
Apple/Mac OS
Google Suite
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Escalation management
Hospitality
Community support
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Stakeholder engagement
Subject matter expert
Operational excellence
BPO
Omnichannel support
Case management
Negotiation
Analytical skills
Customer satisfaction
Policy interpretation
Communication
Problem-solving

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Work requirements

Jobs in Canada