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Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 day ago
K
Senior Customer Success Manager, Enterprise
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
As a Senior Customer Success Manager, Enterprise at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every…
Added 2 days ago
H-
AI Solutions Consultant
HeitechSoft - AI Business Solutions
Cambridge, ON
- Contract
Participate in early-stage client conversations with the Business Development Manager to uncover needs, challenges, and inefficiencies.
Added 3 days ago
CM
Childcare Manager (Brampton Location)
Canadian Mothercraft Society
Brampton, ON
- Full-time
At Mothercraft, we are dedicated to providing exceptional child care and early learning experiences that promote healthy development for all families. Our centers for Early Development…
Added 3 days ago
BH
Personal Care Attendant, Transitional Care
Bruyère Health
Ottawa, ON
- Part-time
…on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference and are ready to be part of something bigger than yourself, join us. Come…
Added 3 days ago
BH
Administrative Assistant to Clinical Manager, Rehabilitation
Bruyère Health
Ottawa, ON
- Full-time
…on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference and are ready to be part of something bigger than yourself, join us. Come…
Added 3 days ago
S
Chef d’équipe, Gestion des commandes – Opérations de vente au détail // Team Lead, Retail Operations Order Management
SharkNinja
Montreal, QC
- Full-time
Added 4 days ago
SF
CHEF D’ÉQUIPE, GESTION DES COMMANDES – OPÉRATIONS DE VENTE AU DÉTAIL // TEAM LEAD, RETAIL OPERATIONS ORDER MANAGEMENT
SharkNinja France
Montreal, QC
- Full-time
Added 4 days ago
HH
Nutrition Specialist
Hopes Home Inc
Saskatoon, SK
- $19.38 to $26.22 CAD / hour
- Full-time
The Nutrition Specialist plays a key role in the care of children in our Early Learning and Childcare Centres. They plan and provide fresh, nutritious home cooked meals and baking which…
Added 4 days ago
GQ
Process Project Manager
Gestion Qualtech Inc.
Quebec, QC
- Full-time
Our West-Coast team located in Petaluma, operates at the center of multidisciplinary project execution - where mechanical design, automation, fabrication, and installation come together to…
Added 5 days ago
S
Backend / API Engineer, Radar
Stripe
Toronto, ON
- Full-time
…team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have…
Added 5 days ago
II
Senior Oncology Account Manager (NJ / DE)
Immunome, Inc.
Balmoral, NB
- Full-time
Immunome is seeking a Senior Oncology Account Manager to drive territory-level sales performance in preparation for and following the potential launch of varegacestat in desmoid tumors.…
Added 5 days ago
Technical Program Manager
Robinhood
Toronto, ON
As a Technical Program Manager on Brokerage, you’ll own and drive cross-functional engineering programs from kickoff through launch. You’ll keep plans, milestones, risks, and dependencies…
Added 6 days ago
Y
CHILDCARE DIRECTOR
YWCA-Saskatoon
Corman Park No. 344, SK
- Full-time
…on-going needs for women and their families as they relate to early childhood learning and care, and works to provide services that reflect and meet these…
Added 6 days ago
CM
Registered Early Childhood Educator (Hiring For Multiple Locations)
Canadian Mothercraft Society
Toronto, ON · Etobicoke, ON
- Full-time
At Mothercraft, we are dedicated to providing exceptional child care and early learning experiences that promote healthy development for all families. Our centers for Early Development…
Added 6 days ago
CM
Early Childhood Assistant (Hiring For Multiple Locations)
Canadian Mothercraft Society
Toronto, ON · Etobicoke, ON
- Full-time
At Mothercraft, we are dedicated to providing exceptional child care and early learning experiences that promote healthy development for all families. Our centers for Early Development…
Added 6 days ago
C
Staff Backend Engineer | Remote, US & Canada
Cube
Canada
- Full-time
…layer that unifies fragmented data into a centralized command center. By automating data management, we empower the Office of the CFO to stop moving numbers and start driving the strategic…
Added 6 days ago
TU
Senior Program Assistant, Placements and Subspecialty Programs
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
…successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings…
Added 6 days ago
UO
Senior Program Assistant, Placements and Subspecialty Programs
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $5,027 to $5,413 CAD / month
- Full-time
…successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings…
Added 7 days ago
RH
Google Ads (PPC) Media Buyer
Right Hook Digital
Remote, Canada
- Full-time
- Remote
Building and maintaining product data feeds using DataFeedWatch and Google Merchant Center
Added 9 days ago
PB
Senior Manager, Product Management
Pacific Blue Cross
Burnaby, BC
- Full-time
We're looking for a Senior Manager, Product Management (Third-Party Offerings) who can help us discover what's next.
Added 9 days ago
F
Senior Technical Writer, Support Documentation
Fullscript
Calgary, AB · Kelowna, BC · Ottawa, ON · Toronto, ON
- Full-time
Partner with the Manager, Support Documentation, to design and evolve the information architecture of the Support Center: taxonomy, content types, navigation, and the metadata schema…
Added 9 days ago
MH
Manager, Financial Planning & Analysis
Milton Hydro Distribution Inc.
Milton, ON
- Full-time
The Manager, Financial Planning & Analysis (FP&A) is a key member of the Finance leadership team responsible for leading Milton Hydro’s enterprise-wide financial planning, budgeting,…
Added 10 days ago
OC
Customer Support Representative II, Bilingual - OCI
Olympus Corporation
Richmond Hill, ON
- Full-time
Dedicated Training Resources and Learning & Development Programs
Added 10 days ago
RB
Principal Technical Product Manager, Evaluations & Governance
Royal Bank of Canada
Toronto, ON
- Full-time
…accountable product leader for a capability area that sits at the center of how the bank governs its growing AI footprint, partnering closely with engineering leadership, risk, and…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts by serving as the single point of contact and exercising discretion for resolutions. Mediate between parties and provide feedback on tools and processes to drive continuous improvement.

Requirements

Requires a minimum of 24 months of call center or higher-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Time management
Multitasking
CRM systems
Apple/Mac OS
Google Suite
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Escalation management
Hospitality
Community support
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Stakeholder engagement
Subject matter expert
Operational excellence
BPO
Omnichannel support
Case management
Negotiation
Analytical skills
Customer satisfaction
Policy interpretation
Communication
Problem-solving

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