Find work in Canada.

485,444 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 hours ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
Provide senior operational leadership across a complex portfolio of full-service and quick-service restaurant concepts.
Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Added 2 days ago
QB
Manager
Qualicum Beach Cafe
Qualicum Beach, BC
- $45,000 to $55,000 CAD / year
- Full-time
…moment they arrive, to the end of their meal, we want their time with us to be memorable. The Role: We are looking for a restaurant leader to join our energetic and dynamic team. Our ideal…
Added 2 days ago
MC
Line Cook / Chef de Partie
Mayfair Clubs
Toronto, ON · North York, ON
- $19 CAD / hour
- Full-time
…dining experience by responding promptly and courteously to guest requests and concerns, including allergy concerns, and by maintaining a clean, organized, and efficient kitchen…
Added 3 days ago
FS
Hairstylist - Part Time
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Part-time
…best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company…
Added 3 days ago
GC
Dual Guest Services Representative/Supervisor
Gateway Casinos
Thunder Bay, ON
- Full-time
In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout…
Added 3 days ago
A
HQ Operations Manager
Article
Vancouver, BC
- $110,000 to $120,000 CAD / year
- Full-time
Previous experience in an Operations Management or similar role in an office environment, hospitality or guest services.
Added 5 days ago
TD
Sales Associate, Full Time
The Dufresne Group
Prince Albert, SK
- Full-time
If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.
Added 5 days ago
SC
Server
Starlight Casino
Edmonton, AB
- Part-time
Full benefits package for full-time employees
Added 6 days ago
C
Server
Chances
Canada
- Part-time
Full benefits package for full-time employees
Added 6 days ago
C
Concession Server
Chances
Canada
- Part-time
Full benefits package for full-time employees
Added 6 days ago
PC
Guest Services Supervisor
Playtime Casino
Wasaga Beach, ON
- Full-time
In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout…
Added 6 days ago
CH
Housekeeping Supervisor
Canadian Hostelling Association
Vancouver, BC
- Up to $44,000 CAD / year
Tons of opportunities to experience our destination on your time off as you become a local expert, free and discounted activities, free hostel stays within the HI Canada network and more.
Added 6 days ago
DH
Ramada Prince George - Part Time Banquet Cook
Days Hospitality Limited Careers
Prince George, BC
- Part-time
You may be preparing to join a shift or setting up for a full day of banquet and catering events. Either way, preparing exceptional dishes and supporting your teammates is paramount.…
Added 6 days ago
FS
Stagiaire Talent & Culture - janvier à mars 2027
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Full-time
…best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company…
Added 8 days ago
Club Lounge Server
Renaissance Edmonton Airport Hotel
Edmonton, AB
We are seeking a friendly and detail-oriented full-time PM Club Lounge Server to join our F&B team and provide exceptional service to our Marriott Bonvoy Elite guests. Our hotel's Club…
Added 8 days ago
A
Bartender, MONOGRAM & Reign Restaurant (Full-Time)
AccorHotel
Toronto, ON
- Full-time
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
Added 8 days ago
MI
Guest Service Expert - MClub
Marriott International
Markham, ON
- Full-time
…memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal.…
Added 9 days ago
Manager, Event Safety & First Aid
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Reporting to the Director, Security & Guest Experience, this role serves as the venue's subject matter expert in public safety and emergency operations. Working closely with Events,…
Added 9 days ago
A
Reservation Specialist (Loden Hotel & Arden Hotel)
Amacon
Vancouver, BC
- Part-time
Promote hotel services and amenities to enhance the guest experience, demonstrating expert product knowledge.
Added 9 days ago
M
Front Desk Agent
Marriott
Gravenhurst, ON
- Part-time
…want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.…
Added 9 days ago
RD
Reservation Agent (Full-Time)
Red Deer Resort & Casino
Red Deer, AB
- Full-time
…exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for…
Added 9 days ago
PC
Food and Beverage Service Manager
Playtime Casino
Wasaga Beach, ON
- Full-time
Full benefits package for full-time employees
Added 10 days ago
LM
Chef de Partie - Gordon Ramsay Steak - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $25.06 to $25.67 CAD / hour
- Full-time
Work Environment Considerations: Standing for long periods of time and non-traditional work hours
Added 10 days ago
R
Lifecycle Marketing Manager
RVezy
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
Own and evolve RVezy’s lifecycle marketing strategy across the full customer journey for both hosts and guests

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts by serving as the single point of contact and exercising discretion for resolutions. Mediate between parties and provide feedback on tools and processes to drive continuous improvement.

Requirements

Requires a minimum of 24 months of call center or higher-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Time management
Multitasking
CRM systems
Apple/Mac OS
Google Suite
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Escalation management
Hospitality
Community support
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Stakeholder engagement
Subject matter expert
Operational excellence
BPO
Omnichannel support
Case management
Negotiation
Analytical skills
Customer satisfaction
Policy interpretation
Communication
Problem-solving

Report this job