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Added 14 mins ago
TS
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD Securities
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 2 hours ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
CU
Ctr, Sport&Wellness Attendant
Capilano University
North Vancouver, BC
- Part-time
…collecting this anonymous data is to better understand our organizational reach, while continuously aiming to improve the diversity of our applicant…
Added 3 hours ago
AC
Senior Manager, Supply Chain
Aston Carter
Markham, ON
- $170,000 to $225,000 CAD / year
- Full-time
Drive risk mitigation, forecasting, and change management processes within the supply chain and contracting function.
Added 5 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 6 hours ago
CO
Manager, Talent Acquisition
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Talent Acquisition
Added 6 hours ago
PROGRAM MANAGER SERVICE OPERATNL SUPPORT
City of Toronto
ON · Toronto, ON
Manages service line specific projects and leads change management initiatives, ensuring effective teamwork, communication, and implementation with high standards of work quality and…
Added 6 hours ago
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
Added 7 hours ago
A
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
- Full-time
Added 7 hours ago
Government Services - Senior Manager of IT
Cree Nation Government
QC · Jamésie, QC
The Senior Manager of Information Technology provides strategic leadership, governance, operational direction and responsible oversight of IT budgets and investments for Cree Nation…
Added 7 hours ago
SC
Construction Project Coordinator
Sky Contracting Inc.
Toronto, ON
- Full-time
Approve expenditures and change orders as necessary.
Added 8 hours ago
CH
Guest Experience Representative, Calgary (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
…relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to…
Added 10 hours ago
QR
Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
Working closely with the Operations Manager, Purchaser, Customer Service, and Sales teams, the Warehouse Supervisor drives continuous improvement, develops employees, supports…
Added 10 hours ago
Human Resources Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
…acquisition, career engagement, problem solving, labour relations, organizational development and change management, to assist the college and unit in meeting its strategic…
Added 10 hours ago
Research Coordinator, Health Equity and Social Accountability
University of Saskatchewan
Saskatoon, SK
Provide seamless research support for the Research Manager, including communicating with team members and stakeholders, as well as organizing meetings.
Added 10 hours ago
PR
Physician Assistant, Emergency Department
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre. Changes made to hours of work will follow the terms of the…
Added 10 hours ago
PR
HR Systems Consultant
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre. Changes made to hours of work will follow the terms of the…
Added 10 hours ago
FO
Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all…
Added 10 hours ago
G-
Shift Supervisor, Refineries
GFL - Sewer Technologies Division
North Vancouver, BC
- Full-time
Reporting to the Operations Manager, the Front-Line Leader supervises a shift team of operators to ensure safe, continuous 24/7 refinery operations. This role is accountable for safe shift…
Added 11 hours ago
AC
Concessions Manager
Aramark Canada
Halifax, NS
- Full-time
Aramark Sports + Entertainment is looking to hire a Concessions Manager at the Scotiabank Centre in Halifax, Nova Scotia.
Added 12 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 13 hours ago
B
Resident Manager
Boardwalk
London, ON
- Full-time
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Added 13 hours ago
PE
Project Manager
PuroClean Etobicoke
Toronto, ON · Etobicoke, ON
- Full-time
We are seeking an experienced and motivated Project Manager with at least 2 years experience to oversee property damage restoration projects from initial assessment through to completion.…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts by serving as the single point of contact and exercising discretion for resolutions. Mediate between parties and provide feedback on tools and processes to drive continuous improvement.

Requirements

Requires a minimum of 24 months of call center or higher-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Time management
Multitasking
CRM systems
Apple/Mac OS
Google Suite
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Escalation management
Hospitality
Community support
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Stakeholder engagement
Subject matter expert
Operational excellence
BPO
Omnichannel support
Case management
Negotiation
Analytical skills
Customer satisfaction
Policy interpretation
Communication
Problem-solving

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