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Added 3 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
As Schneider Electric's Digital Energy Solutions business continues to grow, procurement plays an important role in shaping the technology, sourcing and partnership decisions behind our…
Added 8 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 15 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 17 hours ago
NB
Senior AI Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior AI Data scientist in the
Added 17 hours ago
NB
Senior Manager Commercial Credit
National Bank of Canada
Montreal, QC
- Full-time
a senior commercial credit manager in the Credit Risk team at National
Added 17 hours ago
NB
Senior Administrative Agent
National Bank of Canada
Victoria, BC
- Full-time
A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your…
Added 23 hours ago
VR
Regional Lead, Regulatory and Air
Vertex Resource Group Ltd.
Sarnia, ON
- Full-time
…acoustic assessments, OEB applications and compliance, Municipal development regulations and other MECP permits and approvals, working with the Director, Regulatory on strategy and senior…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 day ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
business intelligence and data valorisation specialist. This position allows
Added 1 day ago
AH
Executive Assistant
A Hiring Company
Surrey, BC
- Full-time
…Hospital & BC Cancer Centre now under construction among other specialist…
Added 1 day ago
Regional Lead, Regulatory and Air
Vertex Resource Group
Sarnia, ON
…acoustic assessments, OEB applications and compliance, Municipal development regulations and other MECP permits and approvals, working with the Director, Regulatory on strategy and senior…
Added 1 day ago
SH
Executive Assistant
Surrey Hospitals Foundation
Surrey, BC
- Full-time
…Hospital & BC Cancer Centre now under construction among other specialist…
Added 1 day ago
T
Business Insights Specialist (Financial Crimes)
TD
Toronto, ON
- Full-time
The Business Insights Specialist, Insider Fraud Detection & Analytics, is responsible for supporting the development and enhancement of insider fraud detection strategies through advanced…
Added 1 day ago
G
Spécialiste, formation conformité de qualité - Quality Compliance Training Specialist
Grifols
Montreal, QC
- Full-time
The Quality Compliance Training Specialist identifies, designs, presents and evaluates training and development needs in support of strategic business objectives. Applies the adult learning…
Added 1 day ago
M
Senior Specialist, Product Experience Design
Mastercard
Toronto, ON
- Full-time
Senior Specialist, Product Experience DesignThe Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard…
Added 1 day ago
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Director Equipment Finance
BMO
Toronto, ON · FCP
- Full-time
Engages with senior leadership and cross-functional teams to align strategies, address client needs, and drive holistic business solutions.
Added 1 day ago
OA
Paid Search & Social Specialist
Operatic Agency
Hamilton, ON
- $80,000 to $90,000 CAD / year
- Full-time
As a Paid Search & Social Specialist at Operatic, you'll be responsible for executing and optimizing performance-driven paid media campaigns across Google, Meta, TikTok, and LinkedIn.
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 2 days ago
AS
Accounting Manager
Accountant Staffing
Bedford, NS
- Full-time
An interest in leadership, business development, and progressing toward partnership would be considered a strong asset
Added 2 days ago
GT
Specialist, corporate procurement
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
The Senior Indirect Procurement Specialist is responsible for leading strategic sourcing initiatives and managing key indirect spend categories across the organization. This role develops…
Added 2 days ago
C
Solution Sales Executive – Software Engineering Group, CMT (Canada)
Cognizant
Toronto, ON · North York, ON
- Full-time
In this role, the SLS (Service Line Specialist) will focus on Software Engineering Group (SEG) which covers key offerings such as AI led Software Product Engineering and Development, AI led…
Added 2 days ago
NB
Product owner Third-party risk management
National Bank of Canada
Montreal, QC
- Full-time
Act as a specialist for management, influencing
Added 2 days ago
B
Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Ottawa, ON
- Full-time
Engages with senior leadership and cross-functional teams to align strategies, address client needs, and drive holistic business solutions.
Added 2 days ago
NB
Chief Solution Architect
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Solutions Architect within the Wealth Management team at National Bank means acting as a specialist in the design and implementation of innovative solutions. Through…
Added 3 days ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts by serving as the single point of contact and exercising discretion for resolutions. Mediate between parties and provide feedback on tools and processes to drive continuous improvement.

Requirements

Requires a minimum of 24 months of call center or higher-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Time management
Multitasking
CRM systems
Apple/Mac OS
Google Suite
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Escalation management
Hospitality
Community support
CRM
Apple/Mac OS
Google Suite
Conflict de-escalation
Stakeholder engagement
Subject matter expert
Operational excellence
BPO
Omnichannel support
Case management
Negotiation
Analytical skills
Customer satisfaction
Policy interpretation
Communication
Problem-solving

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