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Added 37 mins ago
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Spécialiste infrastructure / Infrastructure Specialist
Eaton
Brossard, QC
- Full-time
Eaton is currently seeking an Infrastructure Specialist - Infrastructure Services Solutions primarily for its Brossard site, but also periodically for the Lévis, Lachine and Laval sites, as…
Added 37 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 52 mins ago
LH
Vocational Specialist
Lifemark Health Group
Fort McMurray, AB
- Full-time
Based in Fort McMurray, AB the Vocational Rehabilitation Specialist will be responsible for working with clients to assess skills, organize and facilitate training, identify training and/or…
Added 52 mins ago
TH
Program Manager, Indigenous Health
The Hospital for Sick Children
Toronto, ON
- Full-time
…partnership with the Indigenous Health Interprofessional Education Specialist, including foundational learning, micro-learning embedded into clinical workflows, smudging policy education,…
Added 1 hour ago
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Samsung Home Electronics Sales and Product Specialist
Acosta
Regina, SK
- Full-time
As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the…
Added 1 hour ago
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Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Advertised as: Elevated Support Senior Specialist
Added 1 hour ago
BT
Staff Accountant, Assurance & Advisory
Baker Tilly Canada
Guelph, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
RB
Senior GES Payments Specialist - 1 year contract
Royal Bank of Canada
Toronto, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 1 hour ago
RB
Senior GES Payments Specialist - 6 month contract
Royal Bank of Canada
Toronto, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 1 hour ago
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Senior GES Payments Specialist - 6 month contract
RBC
Toronto, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 2 hours ago
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Senior GES Payments Specialist - 1 year contract
RBC
Toronto, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 2 hours ago
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Client Engagement Associate [Hourly]
CIBC
Treherne, MB
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 2 hours ago
EA
Group Benefits Specialist
Effortless Admin Inc.
Edmonton, AB
- Full-time
This is more than a job -- it's your entry point into the dynamic group insurance industry. As a Group Benefits Specialist, you'll gain hands-on experience with Canada's top benefits…
Added 3 hours ago
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Technical Services - Security Systems Specialists
New Age Group
Concord, ON
- Full-time
If you are a certified Integration Specialist looking to work with advanced security technologies and enterprise‑level systems, we encourage you to apply.
Added 4 hours ago
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Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $36 to $43 CAD / hour
- Temporary
- Remote
The ideal candidate is a methodical Avaya Aura specialist who has applied Security Service Packs in production voice environments. You communicate clearly with clients, document your work…
Added 4 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
Applications from new graduates would be welcome and mentoring over two years would be provided to those applicants. Job share applications are welcome. The post holders would be based…
Added 4 hours ago
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
As Product Development Specialist, you will be the engine behind Earth Rated's portfolio evolution - identifying, prioritizing and executing product renovations, extensions and high-impact…
Added 5 hours ago
Senior Project Manager
Konrad
Toronto, ON
…for our clients. The internal title for this role is Senior Specialist,…
Added 5 hours ago
Project Manager
Konrad
Toronto, ON
This role sits on our Digital team, where your internal title will be Specialist, Digital, working primarily in a project management capacity across client engagements. As a Specialist,…
Added 5 hours ago
Program Manager
Konrad
Toronto, ON
This role is part of our Digital team, where your internal title will be Senior Specialist, Digital; working primarily in a strategic leadership capacity across client engagements. As a…
Added 5 hours ago
Data Analyst
Konrad
Toronto, ON
This role sits on our Digital team, where your internal title will be Specialist, Digital, working primarily in a data analytics capacity across client engagements.
Added 5 hours ago
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Transportation Specialist
Canadian Cancer Society
Toronto, ON
- Part-time
Job Title: Transportation Specialist (Part-time, Permanent )
Added 5 hours ago
TL
Sales Associate (Brick Specialist) - Durham, NC
the LEGO Group
ON · Durham, ON
- Part-time
Join the LEGO® Brand Retail team as a Sales Associate (Brick Specialist) and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for…
Added 5 hours ago
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MES Support Specialist / QA – Industrial Automation
BRP
Valcourt, QC
- Full-time
3 to 7 years of experience in a manufacturing environment, combining support for mission-critical applications, software validation, and MES/SCADA systems.
Added 5 hours ago
S
Child Life Specialist, Child and Youth Therapeutic Services, T7 Medical Inpatient - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Child Life Specialist, Child and Youth Therapeutic Services, T7 Medical Inpatient

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts by serving as the primary point of contact for end-to-end resolution. Mediate disputes between parties while exercising discretion and sound judgment to ensure positive outcomes and business alignment.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Time management
Multitasking
CRM systems
Apple/Mac OS
Google Suite
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Training and nesting

Visa sponsorship

Not detected in the job text

Keywords

Escalation management
Conflict de-escalation
Hospitality
CRM
Google Suite
Mac OS
Subject matter expert
Stakeholder engagement
Policy interpretation
Analytical skills
Customer support
Problem-solving
Negotiation
Communication
Operational excellence
Case management
Client relations
Business process outsourcing
Hybrid organization

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