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Added 1 min ago
TG
Planet Fitness - Member Services Representative - Part Time - Halifax Shopping Centre
Taymax Group
Halifax, NS
- Part-time
Assist the Club Manager in counting out the drawer as needed.
Added 16 mins ago
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Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Added 16 mins ago
NB
Senior Mortgage Underwriter, Alt A
National Bank of Canada
AB · Edmonton, AB
- Temporary
What is the “Underwriter Expert”. Provide analytical, detail-oriented evaluations, to produce strong credit decisions on sophisticated and complex Alt A mortgage applications
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Fund Accountant
SGGG Fund Services Inc.
Toronto, ON
We are seeking an organized and detail-oriented Fund Accountant to join our team. Reporting to the Manager, Fund Accounting, this entry-level role supports operational excellence by…
Added 46 mins ago
Niagara- 310T Truck & Coach Apprentice/Technician (Truck Mechanic)
Human Resources
Niagara Falls, ON · Niagara-on-the-Lake, ON
Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities,…
Added 46 mins ago
FH
Registered Nurse, Medicine, Royal Columbian Hospital
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New Westminster, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 46 mins ago
AH
Registered Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…Registered Nurse (RN). This position will report to the Unit Manager - Wetaskiwin and will support the medical unit. The RN will be committed to providing open communication and feedback…
Added 46 mins ago
AH
Licensed Practical Nurse
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Wetaskiwin, AB
- Part-time
…and Health Care Aides. This position will report to the Unit Manager - Wetaskiwin and will support the surgical/medical/telemetry units. The LPN will be committed to providing open…
Added 1 hour ago
Q
FY27 Intern - Digital Design Engineering Intern - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
…visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your internship, we…
Added 1 hour ago
Assistant Manager
Hollywood Bowl Group
Saskatoon, SK
Are you a highly motivated, engaging manager?
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K
Manager, Financial Services-Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…to support strategic business objectives. We are seeking a Manager to strengthen our Wealth and Asset Management practice in the Toronto…
Added 1 hour ago
SB
Kitchen Team Member
Splitsville Bowl
Nanaimo, BC
- Part-time
Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
Added 1 hour ago
SB
Team Member
Splitsville Bowl
Nanaimo, BC
- Part-time
Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
Added 3 hours ago
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Facility Operator - Part Time
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- Part-time
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Added 3 hours ago
Product Development Specialist / Spécialiste, développement de produits
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Montreal, QC
Work closely with Project Manager to flag risks early and maintain real-time visibility on deliverables, costs and schedules
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Dietary Aide -Part Time
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Brantford, ON · LTC - Brierwood Gardens
- Part-time
Reporting to the Manager of Food Services, the Dietary Aide provides support to the set-up, preparation, serving and clean up associated with all meal services in the Residence/Home.
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David's Bridal
Woodbridge, ON
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DB
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- Part-time
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Assistant Resident Manager - Full-time
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St. Catharines, ON
- Full-time
We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every…
Added 3 hours ago
Independent Subcontractor - Greater Toronto Area, ON
Alpine Recruitment and Talent Attraction
Toronto, ON
Maintain contact with Operations/ Site Manager if there are any issues, notes, or necessary information to relay
Added 3 hours ago
K
Senior Tax Manager, Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…fund clients across their full tax life cycle. As a Senior Tax Manager, you will lead sizable engagements, provide technical and people leadership, and work directly with clients as a…
Added 4 hours ago
Manager, Enterprise
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Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 4 hours ago
Q
FY27 Intern - Software Validation Engineering Internship - Canada (16 months)
Qualcomm
Markham, ON
- Full-time
…artificial intelligence, IoT to automotive and extended reality applications, Qualcomm is inventing the technologies of an intelligently connected future, spearheading research efforts for…
Added 4 hours ago
Q
FY27 Intern - RF/Analog Verification Engineering Internship - Canada (4 or 16 months)
Qualcomm
Markham, ON
- Full-time
…performance RFICs for WLAN/BT/UWB radio, PMU and personal navigation…
Added 4 hours ago
Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…

Teleperformance

Elevated Support Senior Specialist

Toronto, ON, Canada
TPCA Toronto, Canada

$23.43 CAD / hour · Full-time

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Job details

Pay: $23.43 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Elevated Support Senior Specialist

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4, 100% on-site role

Reports to: Manager

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

Advertised as: Elevated Support Senior Specialist Title: Operations Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests and hosts. You’ll own cases from “A to Z,” leveraging strong analytical, communication, and decision-making skills to deliver positive outcomes for our community and drive confidence in our users that their trip will get back on track.
You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service. Your ability to partner cross-functionally, analyze trends, and drive continuous improvement will help us build the world’s most loyal travel community.

Core Responsibilities

Complex Case Management:

Take full, end-to-end ownership of complex, high-value, or high-urgency escalations from valued guests and hosts.
Serve as the single point of contact for all parties, ensuring timely, personalized, and effective solutions.
Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
Proactively anticipate user expectations and work creatively toward the best resolution, balancing the needs of guest and host, and the business
Negotiate and mediate between hosts and guests, often in ambiguous, high-pressure situations.
Operate with autonomy and sound judgment, sometimes going beyond standard workflows to do what’s right for our community.

Stakeholder Engagement & Communication:

Clearly explain complex concepts to a variety of audiences - translating policy and process into user-friendly language.
Provide feedback and insights on potential improvements in tools, processes and policies.
Represent Airbnb’s values and foster a culture of belonging, inclusivity, and hospitality.

Continuous Improvement:

Serve as a SME (subject matter expert) for complex case handling and policy.
Act as a role model for operational excellence, reliability, and adaptability.
Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.

Qualifications

A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Proven expertise handling complex, high-stakes casework, with a track record of delivering exceptional customer experiences.
Advanced conflict resolution, negotiation, and active listening skills.
Excellent written and verbal communication skills; ability to explain complex ideas clearly and concisely.
Strong organization, prioritization, and multitasking abilities in a fast-paced, evolving environment.
High School Diploma or equivalent.
Fluent English Language proficiency.
Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Experience in supporting clients within hospitality or technology platforms.
Analytical mindset with the ability to extract insights and propose solutions.
Experience collaborating with stakeholders at all levels and cross-functional teams.

Core Competencies

Effective Communication: Uphold client company's tone and voice by showing empathy, professionalism, and a solution-oriented approach in every interaction with hosts and guests. Use conflict de-escalation techniques when needed and communicate with clarity and transparency to build trust and confidence in outcomes.
Urgency & Responsiveness: Act swiftly on escalations and/ or multi-touched cases demonstrating the ability to prioritise critical cases and deliver timely resolutions under pressure.
Empathy & Professionalism: Demonstrate empathy, discretion, and sound judgment when managing escalated cases, always ensuring sensitive handling.
Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics. Able to offer practical, effective solutions for our Community
Organizational Skills: Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction. Strives to ensure every user feels valued and every case is resolved equitably and conclusively

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
100% on-site role

Compensation

23.43 CAD per hour

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

Manage complex, high-stakes escalations for guests and hosts by serving as the primary point of contact for end-to-end resolution. Mediate disputes between parties while exercising discretion and sound judgment to ensure positive outcomes and business alignment.

Requirements

Requires a minimum of 24 months of call center or high-level customer service experience and a high school diploma. Candidates must possess strong conflict resolution skills and the ability to work flexible shifts including weekends and holidays.

Skills

Complex case management
Conflict resolution
Negotiation
Active listening
Analytical mindset
Customer service
Communication
Problem-solving
Time management
Multitasking
CRM systems
Apple/Mac OS
Google Suite
Stakeholder engagement
Decision-making

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Training and nesting

Visa sponsorship

Not detected in the job text

Keywords

Escalation management
Conflict de-escalation
Hospitality
CRM
Google Suite
Mac OS
Subject matter expert
Stakeholder engagement
Policy interpretation
Analytical skills
Customer support
Problem-solving
Negotiation
Communication
Operational excellence
Case management
Client relations
Business process outsourcing
Hybrid organization

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