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Added 24 mins ago
CC
Pharmacy Assistant (Training Provided) - Night Shift
CareRx Corporation
Oakville, ON
- $18 to $20 USD / hour
- Full-time
CareRx is looking for a Pharmacy Assistant, L1to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy Assistant will assist with the…
Added 3 hours ago
PB
Key Leader
Poppy Barley Inc.
Vancouver, BC
- Part-time
As a Key Leader, your primary role is to deliver exceptional customer service that demonstrates our value of luxury for the people. You will open and close the store, assist in the…
Added 3 hours ago
C
Operations Associate
CB2
Vancouver, BC
- $18.25 to $20 USD / hour
- Part-time
…efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and…
Added 4 hours ago
FS
Team Member
Firehouse Subs - Calgary North/Airdrie
Calgary, AB
- $15.5 to $16 CAD / hour
- Full-time
REPORTS TO: General Manager/Assistant Manager/Shift Leader
Added 4 hours ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
The Scheduling department is currently seeking a Permanent Part-Time Labour Relations Assistant to join their team.
Added 4 hours ago
MG
Anaesthesia Assistant -Surgical Centre
Michael Garron Hospital
Toronto, ON
- Part-time
The Anaesthesia Assistant provides constant assessment and evaluative monitoring of the depth of anesthesia under the direct supervision of the Anesthesiologist and with the use of medical…
Added 5 hours ago
T
Professional Assistant Branch Manager Wealth
TD
Ottawa, ON
- Full-time
The role of Assistant Branch Manager reports directly to the Branch Manager and is one of the key leadership positions on the TD Wealth leadership team and an integral part of TD Bank’s…
Added 5 hours ago
GO
Manitoba Emergency Services College (MESC) Primary Care Paramedic Instructors **repost**
Government of Manitoba
Brandon, MB
- Full-time
The Manitoba Emergency Services College (MESC) located in Brandon, Manitoba, is a leader in shaping the emergency services landscape throughout Manitoba and communities across Canada…
Added 5 hours ago
EC
Administrative Assistant PT
EHN Canada
Carters Point, NB
- $22 to $25 CAD / hour
- Part-time
The Assistant will have the knowledge and skills to help research and compile data, meet or liaise with individuals and groups inside or outside of the company, and support the development,…
Added 5 hours ago
IH
Medical Administrative Assistant | Medical Admin Support
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health (IH) is hiring a permanent full-time Medical Administrative Assistant (MAA) to join our IH Medical Administration Support team at the Kelowna General Hospital (KGH) in…
Added 6 hours ago
LH
Concussion Physiotherapist
Lifemark Health Group
Welland, ON
- $38.76 to $56.85 CAD / hour
- Part-time
As a Lifemark Concussion Physiotherapist, you’ll be a vital member of a multidisciplinary team, providing specialized assessment and rehabilitation for individuals recovering from…
Added 6 hours ago
LH
Physiotherapist
Lifemark Health Group
Ottawa, ON
- $36.92 to $54.14 CAD / hour
- Full-time
As a Lifemark physiotherapist, you’ll be a vital member of a multidisciplinary team, empowering individuals to overcome challenges, improve their mobility, and achieve their health goals.…
Added 6 hours ago
LH
Physiotherapist
Lifemark Health Group
High River, AB
- Full-time
…you’ll be part of a friendly, experienced, and highly supportive team. The clinic offers a bright, beautifully designed space and a warm environment where clinicians can truly focus on what…
Added 6 hours ago
LH
Physiotherapist
Lifemark Health Group
Windsor, ON
- $36.92 to $54.14 CAD / hour
- Contract
For over 26 years, Lifemark has been a trusted leader in rehabilitation across Canada, dedicated to helping Canadians live life well. With a national network of over 325 clinics and a team…
Added 6 hours ago
LH
Physiotherapist
Lifemark Health Group
Collingwood, ON
- $36.92 to $54.14 CAD / hour
- Contract
For over 26 years, Lifemark has been a trusted leader in rehabilitation across Canada, dedicated to helping Canadians live life well. With a national network of over 325 clinics and a team…
Added 6 hours ago
CE
Supply Classroom Educator
Childventures Early Learning Academy
Mississauga, ON
- $19.95 to $25.86 CAD / hour
We are looking for a Supply Classroom Educator to join our team at Childventures Early Learning Academy, where we spark a lifelong love of learning by nurturing each child's confidence,…
Added 7 hours ago
LN
Assistant Technical Director - HISTORY, Ottawa
Live Nation Entertainment
Ottawa, ON
- Part-time
…Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation…
Added 7 hours ago
WC
(CAN) Leader de nuit
Walmart Canada
Trois-Rivières, QC
- Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 7 hours ago
C&
Operations Associate
Crate & Barrel
Vancouver, BC
- $18.25 to $20 USD / hour
- Full-time
…efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and…
Added 7 hours ago
DU
Dr. Edgar Gold Chair in Maritime Law and Global Trade
Dalhousie University
Halifax, NS
- Full-time
…Program. He played a pivotal role in establishing Dalhousie as a leader in maritime legal education and research, and his distinguished career has been recognized through his appointments…
Added 8 hours ago
BB
Retail Store Manager
Best Buy Canada
Aurora, ON · Brampton, ON · Downsview, ON · Newmarket, ON · Richmond Hill, ON · Vaughan, ON · Woodbridge, ON
- Full-time
Join us and grow your career with our team as a retail store manager (general manager) which we call a store leader at Best Buy at one of our Greater Toronto Area market locations.
Added 9 hours ago
SS
Kitchen Assistant
Sienna Senior Living
Moose Jaw, SK
- Part-time
Monitoring quality and quantity of food supplies received and advises the team leader on duty of problems.
Added 9 hours ago
Manitoba Emergency Services College (MESC) Primary Care Paramedic Instructors **repost**
Municipal and Northern Relations
Brandon, MB
The Manitoba Emergency Services College (MESC) located in Brandon, Manitoba, is a leader in shaping the emergency services landscape throughout Manitoba and communities across Canada…
Added 9 hours ago
UO
Assistant Professor, Theriogenology
University of Calgary
Calgary, AB
- Full-time
…Theriogenology. The successful candidate will be appointed at the rank of Assistant Professor (Teaching and Research) (tenure track). The anticipated start date is January 1, 2027 or a…
Added 9 hours ago
UO
Assistant University Veterinarian, VP Research
University of Calgary
Calgary, AB
- Full-time
Animal Care Services within VP Research is currently seeking a Full-time Regular Assistant University Veterinarian.

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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Jobs in Canada

Pharmacy Assistant (Training Provided) - Night Shift

Key Leader

Operations Associate

Team Member

Labour Relations Assistant

Anaesthesia Assistant -Surgical Centre

Professional Assistant Branch Manager Wealth

Manitoba Emergency Services College (MESC) Primary Care Paramedic Instructors repost

Administrative Assistant PT

Medical Administrative Assistant | Medical Admin Support

Concussion Physiotherapist

Physiotherapist

Physiotherapist

Physiotherapist

Physiotherapist

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Assistant Technical Director - HISTORY, Ottawa

(CAN) Leader de nuit

Operations Associate

Dr. Edgar Gold Chair in Maritime Law and Global Trade

Retail Store Manager

Kitchen Assistant

Manitoba Emergency Services College (MESC) Primary Care Paramedic Instructors repost

Assistant Professor, Theriogenology

Assistant University Veterinarian, VP Research