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Added 19 mins ago
EC
Event Audio Visual Technician- Part Time- Fairmont Jasper Park Lodge
Encore Canada
Jasper, AB
- Part-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 1 hour ago
I
Executive Recruiter
Infoblox
Burnaby, BC
- Full-time
…lead confidential, full-cycle executive searches for Senior Director, VP, and SVP-level roles, helping Infoblox attract and hire exceptional leaders who can advance our business strategy…
Added 1 hour ago
MU
Administrative Student Affairs Coordinator
McGill University
Vancouver, BC · Strathcona Anat&Dent
- Full-time
…Participates in ensuring the smooth functioning of the unit's operations. Responsible for documents and files of unit. Acts as resource person for policies and procedures. Coordinates…
Added 2 hours ago
UH
Municipal District of Taber | Manager of Public Works
UpSourced HR
Taber, AB
- Full-time
Reporting to the Director of Municipal Operations and leading a team of six direct reports, the Manager of Public Works provides leadership, direction, planning, and oversight to Public…
Added 2 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Partner with the Senior Director, Human Resources on complex or high-risk matters.
Added 2 hours ago
Sr Dir, Finance Consolidation
Rogers Communications
Toronto, ON
The Senior Director, Finance Consolidation is responsible for leading enterprise-wide financial planning, forecasting, budgeting, consolidation, and executive reporting across all major…
Added 2 hours ago
TU
Practice Education Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…hiring, receives some functional oversight from the Manager of Operations and Finance (MOF) and the Associate Director Undergraduate Programs (AD UG). The position collaborates with…
Added 2 hours ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
We're hiring a hands-on demand-generation marketer to be the right hand to our Director of Growth Marketing. You'll own marketing-sourced pipeline and run our growth engine day-to-day…
Added 2 hours ago
3
Talent & Culture Specialist
360.Agency
Montreal, QC
- Full-time
Reporting to the Director, Talent & Culture, you will play a key role in day-to-day HR operations while actively contributing to process improvements, the implementation of new tools, and…
Added 2 hours ago
CO
Director of Operations
College of Midwives of Ontario
Toronto, ON
- Contract
…providing oversight and direction within their portfolios, the Director maintains a strong understanding of what is happening across the College and how different areas of work connect.…
Added 2 hours ago
QR
Human Resources Business Partner – Western Canada
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Rocky View No 44, AB · Rocky View County, AB
- Full-time
An Operations Director wants to move quickly on a performance issue. You clarify the facts, assess the risks, establish a fair approach, and guide the manager through the next steps.
Added 2 hours ago
IC
Program Manager - Community Mobile Hub - Temp Part-Time Salary
ISLAND CRISIS CARE SOCIETY
Nanaimo, BC
- $57,345.6 to $62,384.4 CAD / year
- Part-time
- Temporary
…Program Manager provides leadership to staff, oversees program operations and resources, develops community partnerships, and ensures services remain accessible, respectful, low-barrier,…
Added 3 hours ago
MU
Student Affairs Administrator
McGill University
Montreal, QC · Duff Medical Bldg.
- Full-time
Offer professional support and expertise, contribute to complex problem resolution and assist the Graduate Program Director and the Chair in handling of difficult situations. Participate in…
Added 3 hours ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
Reporting to the Director of the Scholarships & Student Aid Office, the Associate Director provides strategic leadership in operations, systems, and service delivery. The role oversees…
Added 3 hours ago
MU
Financial Analyst
McGill University
Sherbrooke, QC
- Full-time
Reporting to the Associate Director, Finance and Administration, provides professional financial guidance for all funds within the School of Continuing Studies (SCS). The Financial Analyst…
Added 3 hours ago
3
Talent & Culture Specialist
360.Agency
Montreal, QC
- Full-time
Reporting to the Director, Talent & Culture, you will play a key role in day-to-day HR operations while actively contributing to process improvements, the implementation of new tools, and…
Added 3 hours ago
FH
Manager, Centralized Hiring & Workforce Initiatives
Fraser Health
Surrey, BC
- Temporary
Reporting to the Director, Talent Acquisition and Onboarding, the Centralized Hiring Manager is responsible for the selection and hiring of the allocated program’s staff. Leads and oversees…
Added 4 hours ago
TOTAL REWARDS ADMINISTRATOR (HYBRID)
Green Shield Canada
Toronto, ON
Reporting to the Director, Total Rewards, you will spend approximately 80% of your time supporting Total Rewards operations and 20% providing general administrative support to the Talent…
Added 4 hours ago
G
TOTAL REWARDS ADMINISTRATOR (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Contract
Reporting to the Director, Total Rewards, you will spend approximately 80% of your time supporting Total Rewards operations and 20% providing general administrative support to the Talent…
Added 4 hours ago
SL
Best Practice Consultant, Operational Services
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
3-5 years of experience in HR Operations, Shared Services, process documentation, knowledge management, governance coordination or a related role
Added 4 hours ago
SL
Senior Best Practice Consultant, Process & Enablement
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
5-7 years of experience in HR Operations, Shared Services, process management, knowledge management, or related roles.
Added 5 hours ago
BT
Director, Talent Acquisition & Workforce Strategy
Bison Transport Inc.
Winnipeg, MB
- Full-time
Added 5 hours ago
M
Director Canada Risk Oversight
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Director, Canada Risk Oversight, is responsible for providing independent second-line risk oversight and effective challenge to the Group Benefits business. Reporting to Canada Segment…
Added 5 hours ago
UH
Municipal District of Taber | Manager of Public Works
UpSourced HR
Taber, AB
- Full-time
Reporting to the Director of Municipal Operations and leading a team of six direct reports, the Manager of Public Works provides leadership, direction, planning, and oversight to Public…
Added 5 hours ago
Senior Manager of Operations
New Age Services Inc.
Calgary, AB
Reporting to the Director of Finance and Operations, the Senior Manager translates organizational priorities into coordinated action by leading people, projects, systems, vendors, and…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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