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Added 4 mins ago
SL
Financial Planner, EFPS
Sun Life
BC · Toronto, ON · Waterloo, ON · British Columbia Telecommuters
- Full-time
…Solutions (RA&S). As a member of the Estate and Financial Planning Services (EFPS) support team, this role is responsible for growing financial planning capabilities across Sun Life…
Added 4 mins ago
C
Director, Advanced Network Planning
Ciena
Ottawa, ON
- Full-time
…guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect…
Added 4 mins ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
New Westminster, BC
- Full-time
…that support diverse learners. Through workshops, resource development, and collaboration with faculty and student services teams, you will expand your expertise while helping shape…
Added 4 mins ago
Senior Manager, Supply Chain Analytics
Brewers Retail Inc
Bolton, ON
…brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer…
Added 18 mins ago
AC
Catering Services Manager
Aramark Canada
Ottawa, ON
- Full-time
Reporting to the Director of Suites + Catering Hospitality, The Catering Hospitality Services Manager is a leadership position which manages all aspects of catering solutions and special…
Added 18 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 18 mins ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 18 mins ago
AM
Technical Account Manager
Arrow Machine And Fabrication Group
Woodstock, ON
- Full-time
…and statements of work; clarification with the customer; and development of a complete cost-plus…
Added 18 mins ago
AT
Director of Philanthropy
AY Talent
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
Position Overview: The Director of Philanthropy is responsible for advancing our client’s philanthropic growth in Toronto. This role provides strategic leadership for major and leadership…
Added 19 mins ago
Out of Home Sales Director
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…the channel, collaboration with internal departments and the development of relationships with key stakeholders and sales…
Added 19 mins ago
Finance & Personnel Unit Lead
Government of Alberta
Hinton, AB
Reporting to the Hinton Training Centre Director, the Finance & Personnel Unit Lead is responsible for the strategic oversight of HTC's operating budget, staffing budget, dedicated revenue…
Added 19 mins ago
Physician Recruitment Consultant - Medical Affairs
Nova Scotia Health and IWK Health
Antigonish, NS
General knowledge of the federal and provincial legislation governing medical services and working knowledge of the development process for Medical Staff Bylaws and Rules and Regulations
Added 19 mins ago
BB
Director, Loyalty Solutions - Financials
Bond Brand Loyalty
Canada
- $136,330.4 to $167,217.2 CAD / year
…together. That can take us in some amazing directions, and as a Director, Strategic Advisory, you’ll help shape the commercial and strategic thinking that brings the future of customer…
Added 34 mins ago
UH
Nurse Practitioner- Neuro-Vascular (NeuroSx)
University Health Network
Toronto, ON
- Full-time
…patient care and provide support, guidance and facilitate the development of knowledge in nursing staff involved in this population of…
Added 47 mins ago
PH
Program Manager, Indigenous Health
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to a Director, Indigenous Health, the Program Manager is responsible for the management and oversight of strategic programs and related projects under Indigenous Health’s (IH)…
Added 47 mins ago
CB
FIELD EDUCATION LEAD, BSW
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to and working with the Program Director, the Field Education Lead creates, facilitates, and assesses field practicum placements for social work students. Responsibilities include:
Added 47 mins ago
CI
National Account Manager - Retail
Canadian Industries Limited
Vaughan, ON
- Full-time
Support selected initiatives across other national retail accounts when assigned, balancing priorities in alignment with the Senior National Account Manager and Director.
Added 1 hour ago
QP
Manager, Marketing and Communications
QuadReal Property Group
Vancouver, BC · Toronto, ON
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 1 hour ago
E
Senior Full-Stack Application Developer (Kotlin-Java/React)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Senior Full-Stack Application Developer (Kotlin-Java/React), reports to the Director, Product Development, you will be working with a team of 13 members that include developers,…
Added 1 hour ago
SN
142R1-26-4 Registered Nurse – Contract (12 months)
Six Nations
Ohsweken, ON
- Full-time
…2026, for the Registered Nurse with Iroquois Lodge, Health Services, Department. The Six Nations of the Grand River Application for Employment Form, Job Posting, and Job Description are…
Added 1 hour ago
SN
143R1-26-4 Registered Nurse – Part Time
Six Nations
Ohsweken, ON
- Part-time
…2026, for the Registered Nurse with Iroquois Lodge, Health Services, Department. The Six Nations of the Grand River Application for Employment Form, Job Posting, and Job Description are…
Added 1 hour ago
A
Business Development Representative
Accenture
Ottawa, ON
- Full-time
We're hiring a Business Development Representative to generate net-new advertising opportunities for our Digital Inside Sales program. You'll prospect into non-endemic brands - financial…
Added 1 hour ago
R
Senior Manager Operations, Tax Operations
RBC
Toronto, ON
- Full-time
…independently with minimal supervision; seeking assistance from Director as appropriate. This position contains increased elements of risk which are managed through operational reviews and…
Added 1 hour ago
UO
Tenure-track faculty position in Contemporary Indigenous Scholarship
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
Added 1 hour ago
SS
Registered Nurse - Temporary Full Time - 11pm - 7am - 4A/B
Sienna Senior Living
Toronto, ON
- Full-time
Reporting to the Director of Care, the Registered Nurse will play a crucial role in providing high-quality resident care and ensuring the well-being of the residents.

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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