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Added 7 mins ago
YO
Facility Staff
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Contract
Reporting to the Cleaning manager, the Full Time ( On Contract) Facility Cleaner plays a vital role in ensuring that the YMCA facility is clean, safe, and welcoming for members, guests, and…
Added 7 mins ago
KC
Tax Specialist, US Corporate Tax
KPMG Canada
Toronto, ON
- $80,613 to $106,000 CAD / year
- Full-time
…and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks…
Added 7 mins ago
CG
General Help Dishwasher Full TIme
Compass Group Canada
Toronto, ON · North York, ON
- Full-time
Must have sufficient mobility to perform assigned tasks within the service time frames established for the job.
Added 8 mins ago
Senior Advisor, International Relations
National Research Council Canada
Ottawa, ON
…Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the…
Added 8 mins ago
Retail Operations Expert, Place St-Eustache
Bell
Saint-Eustache, QC
Competitive hourly wage plus full benefits package, even for part time employees
Added 37 mins ago
TH
Millwork Sales Specialist Full Time - 7057 Polo Park
The Home Depot
Burnaby, BC
- Full-time
Typically requires overnight travel less than 10% of the time.
Added 37 mins ago
TH
Flooring Sales Specialist Full Time - 7057 Polo Park
The Home Depot
Burnaby, BC
- Full-time
Typically requires overnight travel less than 10% of the time.
Added 53 mins ago
IF
Manager, Exclusive Services
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC · Vancouver, BC
- Full-time
…various internal and external partners, including Managing General Agencies (MGAs) and…
Added 53 mins ago
IF
Transaction Technician
iA Financial Group
Quebec, QC
- $47,544 to $78,090 CAD / year
- Full-time
This position is an excellent opportunity to showcase your skills and reach your full potential within a caring and trusted organization. Here, people and their development are at the heart…
Added 53 mins ago
D
Member Reception Agent
Desjardins
Montreal, QC · Caisse Desjardins de LaSalle
- Full-time
The work mode arrangement for the position is full-time on site.
Added 1 hour ago
EL
Recruiter - 12 month contract
Empire Life
Kingston, ON
- $79,200 to $126,500 CAD / year
- Contract
…skills and experience. The listed salary range serves as a general pay guideline for this position's pay…
Added 1 hour ago
EL
Human Resources Generalist
Empire Life
Toronto, ON · Greater Toronto Area, Canada
- $79,200 to $126,500 CAD / year
- Full-time
…skills and experience. The listed salary range serves as a general pay guideline for this position's pay…
Added 1 hour ago
M
Senior Property Accountant - Multi-Residential
Morguard
Mississauga, ON
- Full-time
General Accounting Completes the day-to-day transactions (i.e. recording transactions to journals, posting to ledgers, calculating trial balances, posting accruals, completing bad debt…
Added 1 hour ago
TS
Property Service Worker
The Salvation Army Canada and Bermuda Territory
St. John's, NL · Wiseman Centre
- Full-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 1 hour ago
LG
Leaf Filter Installer
LeafFilter Gutter Protection
Regina, SK
- Full-time
Flexible schedule – Set your own work schedule, work part-time, full-time, or as needed
Added 1 hour ago
CU
Early Childhood Educator
Capilano University
North Vancouver, BC
- Full-time
To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application,…
Added 1 hour ago
CU
Privacy Info Access and Records Mgmt Coord
Capilano University
North Vancouver, BC
- Full-time
To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application,…
Added 1 hour ago
LG
Leaf Filter Installer
LeafFilter Gutter Protection
Port Coquitlam, BC
- Full-time
Flexible schedule – Set your own work schedule, work part-time, full-time, or as needed
Added 2 hours ago
LF
Dealer Development Manager, SecureDrive (Business Development/Sales) - Edmonton
LGM Financial Services
AB · Edmonton, AB
- Full-time
…SecureDrive brand is expanding rapidly nationally, offering a full suite of used-vehicle protection products that combine performance, technology, and dealer…
Added 2 hours ago
CO
Quality Control & Training Specialist (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
As a Quality Control & Training Specialist, you will help ensure the City of Thunder Bay’s water and wastewater operations continue to meet the highest standards of quality, safety, and…
Added 2 hours ago
FH
Registered Nurse, Emergency - Specialty Qualified - Burnaby Hospital
Fraser Health
Burnaby, BC
- Part-time
…an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and plastics…
Added 3 hours ago
TO
Part-Time Attendant II, Maintenance Helper
Town of Whitby
Whitby, ON · McKinney Centre
- Part-time
assisting with ice resurfacing and/or pool readings under the direction of the Full Time Facility Attendant;
Added 3 hours ago
UO
Analytical Lab Services Specialist
University of Waterloo
Waterloo, ON
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…
Added 3 hours ago
UO
Graduate Recruitment Officer
University of Waterloo
Waterloo, ON · Science Teaching Complex
- Full-time
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance…
Added 3 hours ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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