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Added 9 mins ago
PR
District Sales Manager - Door-To-Door (Telecom)
Premium Retail Services
Vaughan, ON
- Full-time
We’re looking for passionate, outgoing individuals to join our Bell Canada neighbourhood marketing team as a Bell District Manager.
Added 9 mins ago
N
Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
Step 2: Business case with the Sales Manager (30min)
Added 9 mins ago
PR
District Sales Manager - Door-To-Door (Telecom)
Premium Retail Services
Richmond Hill, ON
- Full-time
We’re looking for passionate, outgoing individuals to join our Bell Canada neighbourhood marketing team as a Bell District Manager.
Added 9 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 9 mins ago
SI
Senior Product Manager
Siri InfoSolutions, Inc.
ON · Ontario, Canada
- Contract
Hiring: Senior Product Manager – Digital / IT Transformation
Added 9 mins ago
I
Senior System Administrator
ICES
Toronto, ON
- Contract
…optimal performance and reliability. Reporting to the Senior Manager of IT Infrastructure & Operations, this position plays a critical role in managing the organization's technology…
Added 9 mins ago
TP
VDC Manager
TPH Plumbing & Heating
Ottawa, ON
- Full-time
We’re proud to share that TPH was ranked as one of the Best Places to Work 2024-2026 by the Ottawa Business Journal! This achievement reflects our commitment to fostering a positive,…
Added 9 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
…decision making within Client-Partner organizations through the development of business case analysis, functional space programming and other…
Added 9 mins ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City Of Hamilton
Hamilton, ON
- Full-time
…position is responsible for strategic planning, analysis and development, implementation, evaluation and maintenance of the City’s health, safety and wellness program. Reporting to the…
Added 9 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
…customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while…
Added 9 mins ago
CO
Job ID #31763: Project Manager, SCADA and Operational Technology Security - RE-POST
City Of Hamilton
Hamilton, ON
- Full-time
The Project Manager is required to effectively communicate with staff in areas of operations, maintenance, cyber security, capital delivery, construction, planning and development, as well…
Added 9 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 9 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 9 mins ago
A
Data Science Manager
Askuity
Toronto, ON
- Full-time
As a Manager, Data Science you will lead the development and integration of AI-enabled capabilities within Fusion, The Home Depot's Business Intelligence tool for suppliers. In this role,…
Added 9 mins ago
M
Strategic Procurement Manager / Gestionnaire en approvisionnement stratégique
Marconi
Montreal, QC
- Full-time
Reporting to the Director of Operations, The Strategic Procurement Manager is responsible for developing and executing sourcing, procurement, subcontract management, supplier relationship,…
Added 9 mins ago
B
Strategic Sourcing Manager // Responsable de l'approvisionnement stratégique
BAT
Montreal, QC
- Full-time
Added 10 mins ago
Learning Specialist Designer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
…position as a Learning Specialist Designer, reporting to the Manager of Learning & Skills Development Experience. The incumbent will be responsible for working with the business function…
Added 10 mins ago
Sales Representative - DPM
Tridel Group of Companies
Toronto, ON
…Greater Toronto Area (GTA). Recognized as the #3 condominium manager in Canada by the REMI Network, we pride ourselves on our commitment to excellence and integrity in all aspects of our…
Added 10 mins ago
Senior Security Architect (6 Month Term)
Payments Canada
Ottawa, ON · Toronto, ON
Reporting to the Manager, Security Architecture; the Senior Security Architect is responsible for developing solutions aligned with both business and strategic in maturing the Security…
Added 10 mins ago
Project Administrator
MCW Group of Companies
Toronto, ON
…Engineering Services, Energy Management Services, and Engineering Development Services. The systems designed by the MCW Group of Companies are built to deliver energy effectively in the…
Added 10 mins ago
OS
Business and Market Data Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
The Business and Market Data Analyst position will involve playing a key role in profiling the activities of the Investment Management Division by reporting on the success and impact of…
Added 10 mins ago
T
Senior Specialized Finance Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 10 mins ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Edmonton On-site)
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 10 mins ago
T
Senior Personal Banker - Home Borrowing
TD
Ottawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 10 mins ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Calgary NW On-site)
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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