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Added 6 mins ago
RP
Manager, Medical Affairs Operations, Canada
Regeneron Pharmaceuticals
Toronto, ON
- Full-time
…medicines for people with serious diseases. We are seeking a Manager, Medical Affairs Operations, Canada to join our Medical Affairs team, supporting our Canadian organization in a hybrid…
Added 50 mins ago
TH
Administrative Co-Ordinator - Haematology/Oncology
The Hospital for Sick Children
Toronto, ON
- Full-time
…professional relationships with SickKids. Reporting to the Senior Manager, Pediatric Business Operations, you will work closely with colleagues across the broader administrative team…
Added 1 hour ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- Full-time
Title Manager, Geographic Information Systems (GIS) Job Status Regular Full Time (Exempt) Position Overview
Added 1 hour ago
DC
Coordinator, East D-Camps (13-Month Contract)
Diabetes Canada
NB · New Brunswick, Canada
- Contract
Manage the contract relationship with third-party providers who support program operations (i.e. facility rentals, food service providers, transportation providers, etc.)
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
New Westminster, BC
- Full-time
Dedicated clinic manager and HR director to assist with daily operations
Added 3 hours ago
CH
Relationship Manager, Red Deer – AB
Canada Homestay Network
Red Deer, AB
- Full-time
CHN is currently seeking a Relationship Manager located in Red Deer, AB. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A…
Added 3 hours ago
TC
First Mile Transportation Manager - 12 Month Contract
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
We’re looking for a First Mile Transportation Manager - 12 Month Contract to lead a critical national transportation network, overseeing 40,000-50,000 annual linehaul movements across…
Added 3 hours ago
PL
Administrative Assistant
Pomeroy Lodging
Calgary, AB
- Full-time
…role, will be responsible for supporting the hotel's daily operations by providing comprehensive administrative assistance to the Areas Operations Manager/General Manager. This includes…
Added 4 hours ago
M
Dental Office Manager
MHMI
Toronto, ON
- $26 to $71 CAD / hour
- Full-time
- On-site
Dental Office Manager - Scarborough We are now seeking that special someone to join our team as an Office Manager. This is a 12-14 month contract position and requires a positive attitude…
Added 4 hours ago
EC
Multi-Discipline Project Manager, Defence
Englobe Corp.
Dartmouth, NS
- $44.42 to $106.25 CAD / hour
- Full-time
- On-site
…innovation and collaboration are an integral part of our daily operations . Englobe - Who we are At Englobe, our rigor is matched by sincere care for our colleagues, our customers, our…
Added 4 hours ago
RH
Marketing Campaign Manager
Robert Half
Vancouver, BC
- $40 to $70 CAD / hour
- Contract
We are looking for an experienced Demand Generation Campaign Manager to join a growing marketing team and help bring demand generation campaigns from idea through execution.
Added 5 hours ago
PC
Pharmacist (term) – Markham, ON
Pharmasave Canada
Markham, ON
- Part-time
…patient-focused community pharmacist to join our team on a contract basis from January through August 2027, providing parental leave coverage on a part-time…
Added 5 hours ago
AG
Senior Vice President, Finance
Adelphi Group
Toronto, ON
- Full-time
Partner with CFO and leadership on client compensation planning, staffing models, utilization/billability, operations management and other matters impacting business performance.
Added 5 hours ago
AG
Coordonnateur de projet
Adelphi Group
Montreal, QC
- Full-time
Added 5 hours ago
IA
Sales Representative & Account Manager
Island Acres Produce Ltd.
Albany, PE
- Full-time
We are seeking an energetic, results-driven Sales Representative & Account Manager to join our fast-paced produce trading team. In this role, you will manage end-to-end sales transactions,…
Added 5 hours ago
Senior Technology Auditor
Rogers Communications
Brampton, ON
…cybersecurity, artificial intelligence (AI), data management, IT operations, and business process…
Added 5 hours ago
OH
Payroll Manager
Ontario Hyundai
Novus Automotive
- Full-time
Reporting to the CFO, the Payroll Manager is responsible for managing full-cycle Canadian payroll and will work collaboratively with the existing Payroll Manager to support the day-to-day…
Added 5 hours ago
EG
Design Manager, Ductbank Package
Egis Group
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
In the role as Design Manager, Ductbank Package, you will be responsible for managing the complex design coordination required for the Ductbank Package. This role is accountable for the…
Added 5 hours ago
T
Business Development Manager (BDM)
Trylon
Elmira, ON
- $70,000 to $120,000 CAD / year
- Full-time
- On-site
Added 5 hours ago
M
Gestionnaire, Approvisionnement stratégique / Manager, Strategic Procurement
Marconi
Montreal, QC
- Full-time
Relevant du Directeur des opérations, le Gestionnaire, Approvisionnement stratégique est responsable de l'élaboration et de la mise en œuvre des stratégies d'approvisionnement, d'achats, de…
Added 5 hours ago
Data Entry Clerk (Accounts Payable)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Manager, Accounts Payable, this position will provide data entry into the TCHC’s Financial System (HoMES / Yardi), and run related transaction reports.
Added 5 hours ago
PS
Senior Estimator
Primoris Services Corporation
Acheson, AB · Edmonton, AB · PSC Canada Corporate Office
- Full-time
The role reports to the Estimating Manager and leads capital cost estimates on its own, from bid kickoff through executive approval. Lump sum, unit rate, reimbursable, force account, EPC…
Added 5 hours ago
PS
Construction Manager - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
The SAGD Construction Manager owns site-wide construction delivery of SAGD Above Ground Pipelines, Central processing facilities and well pads - setting the execution plan, resourcing, and…
Added 5 hours ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 6 hours ago
SJ
Energy & BAS Lead
St. Joseph's Healthcare Hamilton
Stoney Creek, NB · Hamilton, ON · Charlton Campus
- Full-time
- AEE Certified Energy Manager (CEM) preferred or eligibility for certification within 1 year of hire

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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