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Added 10 mins ago
MF
Senior Manager, Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Sr Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 10 mins ago
EC
Showroom Consultant
EMCO Corporation
Oakville, ON
- $45,000 to $50,000 CAD / year
- Full-time
Participate in industry-leading training and development programs.
Added 24 mins ago
W
Identity Specialist II (Identity and Access Management - IAM Engineer II)
WorkSafeBC
Richmond, BC
- Full-time
Do you want to play a key role in securing identity for thousands of users across cutting-edge CIAM and IGA platforms? As an Identity Specialist II, you’ll design and operate modern…
Added 24 mins ago
A
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
This is a hands-on individual contributor role reporting to our Technical Manager, Platform. You will help evolve the cloud architecture behind our FishVue connected products, building…
Added 25 mins ago
C
Lead Registered Nurse, Nursing
Cencora
Langley (District), BC · BC
- Part-time
…infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of…
Added 25 mins ago
C
Field & Infusion Nurse (RN) - Float - Winnipeg Clinics & Homecare
Cencora
Winnipeg, MB · SK
- Full-time
…infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of…
Added 40 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 40 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 55 mins ago
Supply Chain Manager
Excelitas Technologies
Mississauga, ON
We are currently seeking a Supply Chain Manager who will be responsible for the planning, execution, purchasing and procurement strategies for new product introductions (NPI), current,…
Added 55 mins ago
JC
Payments Merchant Services - Relationship Manager - Senior Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth…
Added 1 hour ago
I
Associate Product Manager
ITW
Tecumseh, ON
- Full-time
…success of industry-leading robotic welding and automation solutions used by manufacturers around the world. Working directly with Product Management, Engineering, Sales, and Marketing…
Added 1 hour ago
DC
Sr. Software Project Manager (Scaled Agile /Device Development)
Danaher Corporation
Guelph, ON · Toronto, ON · Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
The Senior Software Project Manager is responsible for reducing complexity and managing risk to ensure software and systems are developed in a predictable and efficient manner while…
Added 3 hours ago
AM
Senior Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD is seeking a results-driven Senior Vendor Technology Program Manager – Vendor Technology Enablement to shape the next generation of high-performance computing and AI infrastructure. As…
Added 3 hours ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 3 hours ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 5 hours ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
Organizing, coordinating and implementing product and solutions launch activities: product evaluation, promotional campaign, sales support tools, pricing approach, country roll out,…
Added 5 hours ago
C
Customer Success Manager
CDW
Toronto, ON
- Full-time
As a Customer Success Manager (CSM), you will be responsible for understanding customers' needs, ensuring a satisfactory customer experience, fostering long-term loyalty, and optimizing the…
Added 7 hours ago
F
Senior Software Engineer
Fleetworthy
AB · Edmonton, AB
- Full-time
…minimize the cost of future change. You partner closely with your Product Manager and fellow engineers to turn product strategy into well-built, maintainable…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
As the Senior Technology Manager, Security Engineering & Architecture, you will be a key leader within the Technology organization, responsible for shaping and executing the vision for…
Added 8 hours ago
B
Marketing Campaign Execution Manager
Blend
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Our Fortune 100 financial services client is seeking a Manager of Marketing Planning & Delivery to support their banking partner, a large Canadian national bank. This role will help drive…
Added 10 hours ago
TA
Technical Product Manager (Insurance)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
We are looking for an experienced Product Manager to lead the strategy, development, and go-to-market execution of data products within the Insurance domain. This role requires strong…
Added 11 hours ago
A
Senior Vendor Technology Program Manager
AMD
Markham, ON
- $174,400 to $261,600 USD / year
- Full-time
AMD is seeking a results-driven Senior Vendor Technology Program Manager – Vendor Technology Enablement to shape the next generation of high-performance computing and AI infrastructure. As…
Added 12 hours ago
A
Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
Job Title: Embedded Software Engineering Manager
Added 12 hours ago
U
Associate Finance Manager, Foods (Canada)
Unilever
Toronto, ON
- Full-time
Associate Finance Manager (AFM) – Foods Canada

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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