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Added 2 mins ago
FT
Program Manager - School of Community Studies - Temporary
Fanshawe Toronto@ILAC
London, ON
- Full-time
Reporting to the Associate Dean, the Program Manager, School of Community Studies is accountable for identifying, developing, marketing, staffing, supporting and evaluating a number of…
Added 2 mins ago
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Senior Property Manager
Greystar
Toronto, ON
- Full-time
The Senior Property Manager manages the day-to-day operations of 2 or more assigned properties or 1 property with over 500 units including managing the team members, daily activities, and…
Added 2 mins ago
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Leasing Manager
Greystar
Toronto, ON
- Full-time
The Leasing Manager manages and directs the community’s marketing, print and internet advertising, sales activities, leasing team members, and other resources to achieve established…
Added 17 mins ago
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Enterprise AI Solution Manager (Named Accounts)
Gorgias
Remote, Canada
- $141,953 to $156,895 USD / year
- Full-time
- Remote
As an Enterprise Customer Success Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage ~40 accounts, including a subset of highly…
Added 30 mins ago
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Account Manager IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 30 mins ago
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Customer Success Manager
FLiiP
Brossard, QC
- Full-time
…businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top…
Added 30 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Prince Edward, ON
- Full-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 32 mins ago
ME
Intermediate/Senior Electrical Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Collingwood, ON · North Bay, ON · Southgate, ON · Sudbury, ON
- $76,500 to $120,000 CAD / year
- Full-time
Managing assigned projects in collaboration with the Product Manager, with accountability for scope, schedule, resource planning, and technical deliverables
Added 32 mins ago
AF
Marketing Events Specialist
Armstrong Fluid Technology
Toronto, ON
- Full-time
The Marketing Events Specialist independently plans and project manages Armstrong's small and medium-sized events end to end, connecting each event back to brand strategy and business…
Added 46 mins ago
BP
Property Manager in Training - Riverbend Terrace
Broadstreet Properties LTD
Winnipeg, MB
- Full-time
Broadstreet Properties Ltd. is looking for a Property Manager in Training to join our team at Riverbend Terrace apartments in Winnipeg, MB! You will help to ensure the properties are…
Added 46 mins ago
SI
Sales Associate- office supplies/technology
Staples Inc.
Corner Brook, NL
- Full-time
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Added 1 hour ago
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restaurant assistant manager
Chuck's Roadhouse Bar & Grill
Oakville, ON
- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
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Maketing Manager
GluteNull
Port Coquitlam, BC
- Full-time
The Opportunity: We are hiring a Marketing Manager to lead the next stage of our growth. In 2026, a Glutenull brand has to operate like a media company - great product is the price of…
Added 1 hour ago
B
Enterprise Regulatory Compliance Testing - Business Program Specialist
BMO
Toronto, ON · FCP
- Full-time
…regulatory risk appetite based on an understanding of business operations and stakeholder…
Added 1 hour ago
B
Représentant service à la clientèle
BMO
Montreal, QC
- Part-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 1 hour ago
SJ
Account Executive, Programmatic & Data Solutions
St. Joseph Communications
Toronto, ON
- $90,000 to $110,000 CAD / year
…Partnering with organizations across North America, we build marketing solutions that inform, inspire and empower on every platform - from print to emerging digital channels. Our influence…
Added 1 hour ago
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Client Care Coordinator (Contract)
Amplifon
Toronto, ON · SCARBOROUGH, ON
- Full-time
…effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the emotions of…
Added 1 hour ago
Pricing and Yield Analyst
Flair Airlines Ltd.
Toronto, ON
…Director, Product & Yield Management and working closely with the Manager, Pricing & Yield, you will maximize revenue through effective pricing, inventory management, and forecasting across…
Added 1 hour ago
VP
Technical sales manager
Voltage PowerSports
St. John's, NL
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
OD
Ambassadeur de marque beaute
OSL Direct Services
Saguenay, QC
- Other
Le marketing d'influence crée des expériences de marque immersives sur le terrain, les amplifie en ligne et stimule les achats en magasin. Notre mandat est d'aider nos clients à engager les…
Added 1 hour ago
OD
Ambassadeur de marque beaute
OSL Direct Services
Saguenay, QC
- Other
Le marketing d'influence crée des expériences de marque immersives sur le terrain, les amplifie en ligne et stimule les achats en magasin. Notre mandat est d'aider nos clients à engager les…
Added 1 hour ago
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Ambassadeur de marque beaute
OSL Retail Services Inc
Saguenay, QC
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Le marketing d'influence crée des expériences de marque immersives sur le terrain, les amplifie en ligne et stimule les achats en magasin. Notre mandat est d'aider nos clients à engager les…
Added 1 hour ago
Manager, Impact (Bayshore Foundation & Sustainability),
Bayshore
Mississauga, ON
The Manager, Impact (Bayshore Foundation & Sustainability), reporting to the Director, Impact (Bayshore Foundation & Sustainability), will be responsible for day-to-day operations of the…
Added 1 hour ago
S
Restaurant manager
Subway
Breslau, ON
- From $37 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
Sales Representative - DPM
Tridel Group of Companies
Toronto, ON
…Greater Toronto Area (GTA). Recognized as the #3 condominium manager in Canada by the REMI Network, we pride ourselves on our commitment to excellence and integrity in all aspects of our…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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