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Added 8 mins ago
AH
Environmental Services
Alberta Health Services
Blairmore, AB
- Part-time
…Values, and as an integral member of the Environmental Services Team, the Environmental Services staff is responsible for routine cleaning, collection of general waste, and upkeep of the…
Added 8 mins ago
IH
Risk Management Analyst
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is looking for an experienced Leader, Risk Management to join our team on a full time Term basis at our Kelowna location. The expected term duration is until April 2027.
Added 8 mins ago
ML
FSQA Supervisor (Afternoon)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
As a key leader on the FSQA team, the FSQA Supervisor is responsible for ensuring the Quality Assurance and Food Safety programs and protocols are executed effectively at the facility. By…
Added 24 mins ago
TH
Door Person - The James
Tricon Homes
Toronto, ON · The James, Toronto ON
- Full-time
…portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining…
Added 24 mins ago
FV
Family Service Social Worker - F/T (Chilliwack) - 1879
Fraser Valley Aboriginal Children and Family Services Society
Chilliwack, BC
- Full-time
Reporting to a Delegated Team Leader, social workers will work within the communities to provide culturally appropriate, and responsive, community-based services. Services will fall within…
Added 24 mins ago
Metrolinx - Track Supervisor
Siemens
Oakville, ON
Provide direct leadership, oversight and guidance to a team of Assistant Track Supervisors, Track Foremen, Welders, Operators, Flagmen and Track Maintainers;
Added 39 mins ago
E
Machinist
Emerson
Brantford, ON
- Full-time
…Brantford, ON location, as an integral part of the Operations team the Machinist will support our operation in a cross-functional setting. This position requires a safety mentality, a…
Added 54 mins ago
GD
Software Engineering Developer, DevOps
General Dynamics Missions System International
Ottawa, ON
- $85,000 to $110,000 CAD / year
- Full-time
…engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen…
Added 54 mins ago
CC
Retail Shift Leader
Canna Cabana
Ajax, ON
- $19 to $21 CAD / hour
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 1 hour ago
PF
Delivery Driver
Performance Food Group
Ottawa, ON
- Full-time
…answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the…
Added 1 hour ago
I
Payroll Specialist 1.0, Full time, Permanent
Intercare
Calgary, AB
- Full-time
…commitment of our employees, Intercare would not have grown into a leader in the continuing care sector. That’s why we make every effort as an organization to provide our valued employees…
Added 1 hour ago
CO
Information and Disclosure Specialist (Permanent, Full-Time)
City of Kamloops
Kamloops, BC
- From $41.19 CAD / hour
- Full-time
- On-site
…our hospitality and community spirit, traits that make us a leader! Recreation, sports, arts and culture, health care, social activities, volunteerism, and affordable housing all meld to…
Added 1 hour ago
HI
housekeeping room attendant
Hampton Inn By Hilton Brockville, ON
Brockville, ON
- From $17.95 CAD / hour
- Full-time
- On-site
…guests, perform all tasks as required. Lead by example, strong team leader and self-starter, with the ability to work independently as required. *A strong guest satisfaction disposition is…
Added 1 hour ago
VF
Fire Protection Foreman
Vulcan Fire Protection Services Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…of fire sprinkler systems. The ideal candidate is a strong leader who takes ownership, holds high standards for safety and quality, and is committed to getting the job done right, on time,…
Added 1 hour ago
TS
Day Service Facilitator
The Salvation Army in Canada
Winnipeg, MB
- Full-time
The Day Service Facilitator works together with the staff team to develop and implement appropriate recreational, social, and educational programming which incorporates the needs, interests…
Added 1 hour ago
S
Anesthesia Assistant BCWH
Sanya’k̓ula
Vancouver, BC
- Full-time
…Program Manager and the Respiratory Therapy Professional Practice Leader; the Anesthesia Assistant performs clinical and technical duties related to anesthesia assistance such as testing,…
Added 1 hour ago
CC
Slitting Operator
Carlisle Construction Materials
Petrolia, ON
- Full-time
Perform any other duties as assigned by Team Leader
Added 1 hour ago
TI
Controls Technician
Trane Italia
Ottawa, ON
- Full-time
Coordinates with team leader and customer to precisely understand requirements for all on-site installation and repairs by forecasting issues, gathering materials and synchronizing on-site…
Added 1 hour ago
TI
HVAC Techncian
Trane Italia
Windsor, ON
- Full-time
Coordinates with team leader/project manager and customer to precisely understand requirements for all on-site installation and repairs by forecasting issues, gathering materials and…
Added 1 hour ago
SM
ML Engineer, Trust & Safety [Hapiko]
Spin Master Ltd
Toronto, ON
- Full-time
…innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds - and that’s why we want…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Okotoks, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at Okotoks, Alberta and become an important part of a company where the sky is the…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at Canyon Meadows, Calgary, Alberta and become an important part of a company where the sky is the…
Added 1 hour ago
SS
Gestionnaire de projet expert | Expert Project Manager
Sopra Steria
Montreal, QC
- Full-time
Sopra Steria est un leader européen du conseil, des services numériques et du développement logiciel, accompagnant ses clients dans leur transformation numérique grâce à des solutions…
Added 1 hour ago
SS
Architecte Senior de Solutions (Expérience en Intelligence Artificielle)
Sopra Steria
Montreal, QC
- Full-time
Sopra Steria est un leader européen du conseil, des services numériques et du développement logiciel, accompagnant ses clients dans leur transformation numérique grâce à des solutions…
Added 1 hour ago
AE
Journeyman Electrician (FSR B)
Absolutely Electrical
Victoria, BC
- $42 to $46 CAD / hour
- Full-time
- On-site
<div><strong>About the Job:</strong></div><div>Come and be part of a multi-award-winning, #1 top-rated electrical team in BC! We do a mix of residential (75%) + commercial (25%) work, and…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google products. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Google Cloud or Cloud ecosystem, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
Hybrid set up.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient operations, business continuity, and high-quality customer experience. They are responsible for coaching sales teams, executing sales strategies, and managing client relationships to drive revenue growth.

Requirements

Candidates must have a bachelor's degree, with an MBA preferred, and at least 5 years of sales experience in technology or internet sectors. Additionally, 3 years of experience leading and coaching sales teams is required, along with strong analytical skills and knowledge of the Google Cloud ecosystem.

Skills

Sales leadership
Team management
Coaching
Mentoring
Strategic planning
Business development
Analytical proficiency
Performance management
Conflict resolution
Stakeholder management
Google Cloud
Sales strategy
Financial forecasting
Problem solving
Objection handling

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
B2B Sales
Google Cloud
Sales Strategy
Team Leadership
Performance Improvement
Lean Six Sigma
PMP
Business Continuity
Account Management
Revenue Growth
Coaching
Mentoring
Stakeholder Engagement
Data Analysis
Excel
Google Sheets
Quality Assurance
Sales Pipeline
Strategic Initiatives
Hybrid Work
Contact Center
Business Process Outsourcing
Performance Appraisal

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