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Added 7 mins ago
RF
Shop Assistant
Red Flame Industries Inc
Red Deer, AB
- Part-time
The Part-Time Shop Assistant supports the Shop Manager and Operations Team by assisting with general shop housekeeping, organization, inventory management, equipment cleaning, and yard…
Added 18 mins ago
AS
Sr. Payroll Specialist (12385)
Algoma Steel Inc.
Sault Ste. Marie, ON
- Full-time
Reconcile general ledger accounts and prepare journal entries to ensure accurate financial reporting (e.g., monthly/quarterly/annual financial activities)
Added 18 mins ago
TP
Executive Coordinator
TDS Personnel
Markham, ON
- $30 to $34 CAD / hour
- Temporary
1+ years of experience in an administrative, executive assistant, office coordinator, office manager, or personal assistant capacity.
Added 21 mins ago
AL
AltaGas - Operator 5, Slave Lake
AltaGas Ltd.
Slave Lake, AB · PEC Slave Lake
- Full-time
AltaGas is seeking an Operator 5 to join the Enerchem Partnership facility in Slave Lake, Alberta. Reporting to the Assistant Plant Manager, and indirectly to the Plant Manager, this…
Added 21 mins ago
T
Executive Assistant
TD
Toronto, ON
- Full-time
As an Executive Assistant, you'll provide dedicated support for several executives at TD. You'll also provide a wide range of administrative or general workplace support for the broader…
Added 21 mins ago
HM
Executive Administrative Assistant and Office Manager
Heidelberg Materials
Edmonton, AB
- Full-time
The Executive Administrative Assistant and Office Manager will assist the Vice President of Cement Operations. This position is generally varied, including complex administrative duties,…
Added 34 mins ago
P
Assistant Project Manager (Construction)
PACT
Mississauga, ON
- Full-time
The Assistant Project Manager (APM) supports the successful planning, coordination, execution, and delivery of complex projects within PACT's Interim Infrastructure Sub-Program at Toronto…
Added 37 mins ago
HB
Assistant Store Manager - BOSS Store, Halton Hills
HUGO BOSS Canada, Inc.
Halton Hills, ON
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 50 mins ago
RF
Shop Assistant
Red Flame Industries
Red Deer, AB
- Part-time
The Part-Time Shop Assistant supports the Shop Manager and Operations Team by assisting with general shop housekeeping, organization, inventory management, equipment cleaning, and yard…
Added 1 hour ago
TS
Assistant Resident Manager, Live-In
The Skyline Group of Companies
Stratford, ON
- Part-time
…to join our Residential Operations team for the position of Assistant Resident Manager located at our properties located in Stratford,…
Added 1 hour ago
TU
Recruitment and Admissions Assistant
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Full-time
The Recruitment and Admissions Assistant provides front-line assistance and information to current and prospective students for undergraduate and professional graduate certificate, diploma…
Added 1 hour ago
Operations Support -Lucky Lake, SK
Simplot
Lucky Lake, SK
The Operations Support position supports all facets of the operation of the retail location.Under general direction, this role performs a variety of job responsibilities which primarily…
Added 1 hour ago
Operations Support - Chin, AB
Simplot
AB · Chin, AB
Support the Location Manager to ensure excellent service to customers
Added 1 hour ago
CC
Retail Sales Associate
Canna Cabana
Ottawa, ON · Rideau, Ottawa, ON
- Part-time
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 1 hour ago
TP
Assistant II - Operation
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Added 1 hour ago
Assistant Design Manager (Construction)
PACT
ON · Mississauga, Ontario
The Assistant Design Manager will support the Design Manager in the successful delivery of the Interim Infrastructure Sub-Program within the Accelerator Program. The role will provide…
Added 2 hours ago
FB
Assistant Service Manager
Farm Boy Inc.
Richmond Hill, ON
- $21.5 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 2 hours ago
P
Assistant Account Manager
PROLINK
Toronto, ON
- Full-time
Experience: One to four years of experience as an Assistant Account Manager, or related role in an insurance brokerage or insurance company is strongly preferred. Exposure to Underwriting,…
Added 2 hours ago
MRHS - Educational Assistant 5.50 (Term)
Nova Scotia Regional Centres for Education & CSAP
Middleton, NS
Term Educational Assistant - 5.50 hours per day
Added 2 hours ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Georgetown, ON
- Full-time
You know how to lead and develop teams and have a general understanding of employment law.
Added 2 hours ago
BP
Assistant General Manager
Boston Pizza
Abbotsford, BC
- Full-time
Assistant General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations of the Restaurant. This includes the training, development, staffing,…
Added 2 hours ago
HB
Assistant Store Manager - BOSS Outlet, Halton Hills
HUGO BOSS Canada, Inc.
Halton Hills, ON
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 hours ago
HB
Assistant Store Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 hours ago
HB
Assistant Manager - BOSS Store, Guildford
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Communiquer efficacement pour former le personnel, offrir un service exceptionnel aux clients, créer de la valeur avec le groupe commercial et résoudre des problèmes d’ordre général.
Added 2 hours ago
HB
Assistant Manager - BOSS Store, Fairview
HUGO BOSS Canada, Inc.
Toronto, ON
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient business operations, client satisfaction, and revenue growth. They are responsible for coaching sales teams, executing sales strategies, and managing key client relationships to meet performance quotas.

Requirements

Candidates must have a bachelor's degree and at least 5 years of sales experience in technology or internet sectors, including 3 years in a leadership role. Proficiency in performance data analysis and a strong background in digital marketing and sales strategy are required.

Skills

Sales leadership
Team management
Business strategy
Coaching
Mentoring
Performance management
Analytical proficiency
Digital marketing
Relationship building
Conflict resolution
Financial forecasting
Problem solving
Objection handling
Stakeholder management
Strategic planning

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
B2B Sales
Sales Leadership
Digital Marketing
Performance Management
Business Strategy
Lean Six Sigma
PMP
Financial Forecasting
Quality Assurance
Outbound Sales
Stakeholder Engagement
Business Process Outsourcing
Data Analysis
Excel
Google Sheets
Team Development
Strategic Initiatives
Revenue Growth
Compliance
Conflict Resolution
Performance Improvement Plans
Market Growth

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