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Added 3 mins ago
KC
Executive Director, Enterprise Core Services
KPMG Canada
Kamloops, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 3 mins ago
Director, Total Rewards
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The Director, Total Rewards has responsibility for Wawanesa's total rewards strategy across compensation, group benefits, recognition and other reward programs. The incumbent leads the…
Added 33 mins ago
HF
Director of Finance & Administration
Hungry For Life International
Chilliwack, BC
- Full-time
The Director of Finance and Administration provides strategic leadership and oversight for all financial, administrative, compliance, and human resource functions of the organization.…
Added 1 hour ago
B
BIM Director
BPA
Montreal, QC
- Full-time
BPA is looking for a Director, BIM to lead the evolution of our BIM practices and digital production tools across Canada.
Added 1 hour ago
PL
Director of Sales and Marketing
Pomeroy Lodging
Calgary, AB
- Full-time
As the Director of Sales and Marketing, you are responsible for creating and executing sales strategies that support the overall strategic goals of the organization. The role requires…
Added 1 hour ago
VH
Quality Improvement Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
Reporting to the Director of Quality, the Quality Improvement Lead provides organization-wide expertise in quality improvement, accreditation readiness, and the use of performance…
Added 2 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 2 hours ago
TA
Director, People & Culture
Take a Hike Foundation
Vancouver, BC
- Full-time
Reporting to the Senior Director of Finance and Shared Services, with regular direct access to and support from the CEO, the Director, People & Culture plans and implements the…
Added 2 hours ago
Executive Director of Policy and Legislation
Innovation and New Technology
Winnipeg, MB
As a member of the Innovation Division’s management team, the Executive Director leads and manages the Policy and Legislation Branch, provides strategic advice and support to the Assistant…
Added 3 hours ago
MF
Director, Procurement
Momentum Financial Services Group
Toronto, ON
- Full-time
The Job: Momentum Financial Services Group is seeking an experienced Director, Procurement to lead the execution and continued development of our enterprise procurement and vendor…
Added 3 hours ago
IA
Director, Expedited Team
Information and Privacy Commissioner of Ontario
Toronto, ON
- Full-time
Lead and develop a high-performing team by providing direction, coaching and performance management; overseeing file quality and adherence to timelines; supporting workforce and succession…
Added 3 hours ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
The role of Director, Communications Designer is responsible for delivering strategic, integrated media communication recommendations for a diverse group of clients as well as leading and…
Added 3 hours ago
AG
Sr. Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The Senior Director, Connections Planning is an opportunity to oversee media strategy across a portfolio of leading brands on a tier 1 account, as well as leading and inspiring a team of…
Added 3 hours ago
AG
Account Director, Business Leadership - Automotive
Adelphi Group
Toronto, ON
- Full-time
Momentum is looking for an Account Director who is driven, a team player and leader to manage and drive growth for a group of our clients. This specific role is on the Business Leadership…
Added 3 hours ago
AG
Associate Director, Talent Acquisition
Adelphi Group
Calgary, AB · Toronto, ON
- Full-time
Critical Mass is seeking a strategic Associate Director, Talent Acquisition to lead and scale our recruitment efforts across North America and EMEA, with primary focus on building…
Added 3 hours ago
AG
Senior Vice President, Finance
Adelphi Group
Toronto, ON
- Full-time
Provide counsel to the Managing Director, CFO, CEO and senior leaders on the financial and operational performance of the business.
Added 3 hours ago
AG
Account Manager
Adelphi Group
Calgary, AB
- Full-time
…colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and building strong relationships. With support and mentorship from an Account…
Added 3 hours ago
AG
Associate Director, Digital
Adelphi Group
Toronto, ON
- Full-time
…their media needs, from search engine marketing (SEM / SEO), business intelligence, programming, and…
Added 3 hours ago
AG
Account Director, Integrated Media Strategy
Adelphi Group
Toronto, ON
- Full-time
…stakeholders in new and bold ways to build brand reputation and drive business…
Added 3 hours ago
AG
Account Director, Earned Media Strategy
Adelphi Group
Toronto, ON
- Full-time
…stakeholders in new and bold ways to build brand reputation and drive business…
Added 3 hours ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 3 hours ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 3 hours ago
AG
Senior Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
Partner with Associate Director to source proposals from media partners and liaise with Specialty Business Units (SBUs) as required. Support with maintaining respectful and mutually…
Added 3 hours ago
AG
Associate Director, Programmatic
Adelphi Group
Toronto, ON
- Full-time
The Associate Director, Programmatic is responsible for delivering successful audience-based programmatic media programs across a portfolio of KINESSO clients. The Associate Director will…
Added 3 hours ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
The role of the Associate Director, Search is responsible for leading a team in developing and executing innovative digital media plans. This role includes the development of strong teams…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient business operations, client satisfaction, and revenue growth. They are responsible for coaching sales teams, executing sales strategies, and managing key client relationships to meet performance quotas.

Requirements

Candidates must have a bachelor's degree and at least 5 years of sales experience in technology or internet sectors, including 3 years in a leadership role. Proficiency in performance data analysis and a strong background in digital marketing and sales strategy are required.

Skills

Sales leadership
Team management
Business strategy
Coaching
Mentoring
Performance management
Analytical proficiency
Digital marketing
Relationship building
Conflict resolution
Financial forecasting
Problem solving
Objection handling
Stakeholder management
Strategic planning

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
B2B Sales
Sales Leadership
Digital Marketing
Performance Management
Business Strategy
Lean Six Sigma
PMP
Financial Forecasting
Quality Assurance
Outbound Sales
Stakeholder Engagement
Business Process Outsourcing
Data Analysis
Excel
Google Sheets
Team Development
Strategic Initiatives
Revenue Growth
Compliance
Conflict Resolution
Performance Improvement Plans
Market Growth

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