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Added 8 mins ago
E
Finance & Accounting Lead
Equus
Courtice, ON
- $28.25 to $33.2 CAD / hour
- Full-time
Reporting to the Director of Finance, the Finance & Accounting Lead provides accounting and financial operations support to the Finance team.
Added 21 mins ago
QM
Directeur des finances et des ressources humaines / Director of finance and HR
Quantum Management Services Ltd.
Pointe-Claire, QC
- $130,000 to $160,000 CAD / year
- Full-time
Our client, a well-established distribution company, is seeking a hands-on Director of finance and HR to lead its accounting and finance function. This is a key leadership role offering…
Added 21 mins ago
WH
Senior Director, Human Resources (Unionized)
Waterstone Human Capital
Mississauga, ON
- Full-time
Direct Reports: Regional HR Leaders, HR Managers, HR Business Partners
Added 23 mins ago
H
Senior Software Engineer - AI/ML
Hach
London, ON · Vancouver, BC · CAN - Vancouver - Aquatic Informatics ULC
- $120,000 to $145,000 CAD / year
- Full-time
Reporting to the Director of Engineering & Predictive Analytics, the Senior Software Engineer will contribute to the technical development of Aquatic Informatics' predictive analytics…
Added 23 mins ago
Director, Media and Issues Management
Infrastructure Ontario
Toronto, ON
…recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial…
Added 23 mins ago
UO
Senior Manager, HR Applications and Support
University of Ottawa
Ottawa, ON
- Full-time
Reporting to the Director of HR and Finance Applications and Support, leads the strategy, delivery, and continuous improvement of the University’s HR applications, ensuring systems are…
Added 37 mins ago
TG
Human Resources Advisor
The Gathering Place
St. John's, NL
- Full-time
Support the development, implementation, and review of HR policies, procedures, and workplace practices to ensure compliance and alignment with organizational needs.
Added 37 mins ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Added 52 mins ago
SR
Development Associate
SmartCentres REIT
Vaughan, ON
- Full-time
Assist the Director, Development in all facets of the land development process.
Added 52 mins ago
CP
Senior Engineering Manager
Canada Packers Inc.
Brandon, MB
- Full-time
Own feasibility, scope definition, cost estimating and business case development for Brandon projects.
Added 52 mins ago
QH
Human Resources Consultant
Quinte Health
Belleville, ON
- Full-time
…Relations to join our Human Resources team. Reporting to the Director of Human Resources, this role serves as a trusted advisor to leaders, employees and union representatives, providing…
Added 53 mins ago
GN
Senior Manager, Tourism and Market Development
Groupe Nordik
Gatineau, QC
- Full-time
The Senior Manager, Tourism and Market Development is responsible for growing traffic and revenue across all of our markets, from our local radius to long-haul markets. Reporting to the…
Added 1 hour ago
CD
Digital ASIC Design / Verification Engineering Intern/Co-Op
Cadence Design Systems
Toronto, ON
- Full-time
The Digital ASIC Design / Verification Engineering Intern will be reporting to digital engineering director and is a Full-Time position. The team is working on the next generation PCIe…
Added 1 hour ago
AC
Specialist, Fatigue Risk Management Program - Temporary
Air Canada
Toronto, ON
- Full-time
Ensure all fatigue reports and fatigue events are reviewed and accepted within 5 business days, whenever possible.
Added 1 hour ago
CC
Indigenous Research and Development Coordinator
Canadore College
North Bay, ON
- Full-time
Under the supervision of the Director, First Peoples’ Centre and Indigenous Engagement, the Indigenous Research and Development Coordinator provides coordination and administrative support…
Added 1 hour ago
NR
Manager Strategic Communications
Niagara Region
Thorold, ON
- $121,700 to $143,170 CAD / year
- Full-time
Reporting to the Associate Director, Strategic Communications and Public Affairs, the Strategic Communications Manager provides strategic leadership and oversight for corporate…
Added 1 hour ago
R&
Director of Finance And Operations
Rubin & Co. LLP
Toronto, ON
- Full-time
Rubin & Co. LLP (the firm) is seeking a highly organized, analytical, and collaborative Director of Finance & Operations to join our growing team. This is a hands-on role, responsible for…
Added 1 hour ago
UW
Development Officer
United Way Golden Horseshoe
Brantford, ON
- Full-time
The Development Officer supports the Regional Director, Brant & Haldimand-Norfolk in the execution of fundraising activities for the annual United Way Golden Horseshoe campaign.
Added 1 hour ago
TH
Manager / Senior Manager, Finance, Contractor Services & Pro
The Home Depot
Canada
- Full-time
…Services and Pro businesses. This role partners closely with the business leadership team and the Director of Finance to drive profitable growth, optimize investments, and deliver financial…
Added 1 hour ago
TH
SR MANAGER MERCHANDISING PRODUCT MANAGEMENT CAN
The Home Depot
Canada
- Full-time
Oversees development of business requirements for IT related projects
Added 1 hour ago
IF
Legal Counsel- Transversal Affair- Employment
iA Financial Group
Toronto, ON
- Full-time
…Affairs - Employment, you will play a key role in advising business leaders, human resources partners, and stakeholders on a broad range of employment and workplace…
Added 1 hour ago
IF
Associate Director - Security Finance
iA Financial Group
Toronto, ON
- Full-time
…contributing to a caring and trusted organisation where collaboration, development and continuous improvement are at the heart of how we…
Added 1 hour ago
IF
Manager, IT Solutions Delivery, Go-to-Market and Digital Solutions, SAEC Platform
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Reporting to the Director, IT Service Delivery, SAEC Platform, you will be responsible for a portfolio of assets and strategic initiatives, including NBO and HRIS. You will oversee solution…
Added 1 hour ago
IF
Sales Associate
iA Financial Group
Toronto, ON
- Full-time
Working closely with your territory Sales Director, you will develop and nurture relationships with advisors, Business Development Managers, and administrative teams within MGA offices.…
Added 1 hour ago
C
Group Product Manager - Billing & Product Support
CIBC
Toronto, ON
- Full-time
As a Group Product Manager within the Product Management and Digital Solutions team, you will be supporting the Director and Product Managers across various portfolios. In this role you…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient business operations, client satisfaction, and revenue growth. They are responsible for coaching sales teams, executing sales strategies, and managing key client relationships to meet performance quotas.

Requirements

Candidates must have a bachelor's degree and at least 5 years of sales experience in technology or internet sectors, including 3 years in a leadership role. Proficiency in performance data analysis and a strong background in digital marketing and sales strategy are required.

Skills

Sales leadership
Team management
Business strategy
Coaching
Mentoring
Performance management
Analytical proficiency
Digital marketing
Relationship building
Conflict resolution
Financial forecasting
Problem solving
Objection handling
Stakeholder management
Strategic planning

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
B2B Sales
Sales Leadership
Digital Marketing
Performance Management
Business Strategy
Lean Six Sigma
PMP
Financial Forecasting
Quality Assurance
Outbound Sales
Stakeholder Engagement
Business Process Outsourcing
Data Analysis
Excel
Google Sheets
Team Development
Strategic Initiatives
Revenue Growth
Compliance
Conflict Resolution
Performance Improvement Plans
Market Growth

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